Refrigerator broken. Also was not explained that the pet deposit was $25 per night as opposed to the entire stay. Staff was rude. Will avoid this location. The building itself was clean & bright but the staff was awful.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the refrigerator, pet deposit, and the behavior of our staff. This is not the standard we aim to uphold. We appreciate your comments and will address these concerns to improve the guest experience.Sincerely,Hotel Manager
3.0分
商务出差
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Strange smell from the cleaning chemicals used…the phone in the room did not work so we had to go up and down with issues. It was ok but would probably not stay there again with the other choices in the area.
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry for the issues you experienced with the cleaning odors and the room phone. We appreciate your honesty and will address these concerns to improve future stays. We hope to have the opportunity to provide a better experience next time.Sincerely,Hotel Manager
4.0分
其他
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The room was outstanding, extremely clean, comfortable bed, bathroom and shower set up as advertised. Only issue I had was the water pressure was so bad the “rain water” shower head could have squirt it out far enough so you with had to bend in or lean against the shower knob. Still would stay here again however. Wife says I might be picky about my showers.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re thrilled to hear that you found the room clean and comfortable and enjoyed the bathroom setup. We apologize for the low water pressure in the shower and will have our maintenance team check it. We appreciate your feedback and look forward to welcoming you again.Sincerely,Hotel Manager
2.0分
其他
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Everything was great EXCEPT for the mattress in the room. We both woke up very sore from the soft mattress. Such a shame because we were impressed with the upgraded features and design elsewhere. The mattress would make us not consider GLo/Best Western in the future.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re happy to hear you enjoyed the upgraded features and overall design of the hotel. We truly appreciate that. However, we are sorry to hear the mattress was not comfortable for you and affected your rest. Your comments about the bedding are important, and we will be reviewing this to improve comfort for future stays.Sincerely,Hotel Manager
4.0分
其他
I was worth it
Nice place but had problems with lamps not working and low water pressure in shower
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed your stay overall, but we apologize for the issues with the lamps and low water pressure in the shower. Your comments have been shared with our maintenance team to improve the experience for future guests.Sincerely,Hotel Manager
5.0分
其他
I hadn’t stayed at a Best Western for many years and was pleasantly surprised at how nice this hotel, and the room was.
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酒店回复: Dear Guest,Thank you for your feedback. We’re thrilled to hear that your stay exceeded expectations and that you were pleasantly surprised by the quality of our hotel and room. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager
4.0分
其他
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Will stay again.
Updated and modern. Customer service was excellent during both shifts. Breakfast was above average continental bc of a couple hot items. Clean overall. Bottom of shower was stained and office chair was as well. Which was really only noticeable bc of how clean the rest was. On website we choose a room with bath but apparently only they have showers. So that was not as fun with a baby. Business center was broke so computer was slow and printer was out of order. Being there during work travel, that was a little disappointing. Would stay again. Oh and pet friendly but not really grassy area or pet dedicated section.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We’re delighted you found our hotel updated, modern, and appreciated our customer service. We apologize for the minor issues with the shower, office chair, business center, and pet facilities, and your comments will be reviewed to improve the experience. We look forward to welcoming you again.Sincerely,Hotel Manager
1.0分
其他
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There were a lot of Bedbugs in the bed and dead ones on the Floor and some kind of white powder in corner on floor which was indication that the white powder was insecticide
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酒店回复: Dear Guest,Thank you for sharing your experience and for bringing this to our attention. We appreciate the opportunity to address concerns directly. We are very sorry to learn about the bedbug issue and the presence of insecticide powder in the room. This is not acceptable and does not reflect our standards. Our team is taking immediate action to thoroughly inspect and treat the room and review our procedures to ensure this does not happen again.Sincerely,Hotel Manager
5.0分
其他
Great deal
The comfiest beds, crispiest linens, fluffiest mountain of pillows! Great breakfast, quiet, seems recently updated.
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled you enjoyed the comfort of our beds, fresh linens, and cozy pillows. It’s great to hear you also appreciated the breakfast, peaceful atmosphere, and recent updates. Your kind words mean a lot, and we look forward to welcoming you back again soon!Sincerely, Hotel Manager
4.0分
情侣出游
The room had a new and modern look. Loved the shower and king bed.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re thrilled to hear you enjoyed the modern room, the shower, and the king bed. Your feedback means a lot to our team, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
Refrigerator broken. Also was not explained that the pet deposit was $25 per night as opposed to the entire stay. Staff was rude. Will avoid this location. The building itself was clean & bright but the staff was awful.
Strange smell from the cleaning chemicals used…the phone in the room did not work so we had to go up and down with issues. It was ok but would probably not stay there again with the other choices in the area.
The room was outstanding, extremely clean, comfortable bed, bathroom and shower set up as advertised. Only issue I had was the water pressure was so bad the “rain water” shower head could have squirt it out far enough so you with had to bend in or lean against the shower knob. Still would stay here again however. Wife says I might be picky about my showers.
Everything was great EXCEPT for the mattress in the room. We both woke up very sore from the soft mattress. Such a shame because we were impressed with the upgraded features and design elsewhere. The mattress would make us not consider GLo/Best Western in the future.
I was worth it
Nice place but had problems with lamps not working and low water pressure in shower
I hadn’t stayed at a Best Western for many years and was pleasantly surprised at how nice this hotel, and the room was.
Will stay again.
Updated and modern. Customer service was excellent during both shifts. Breakfast was above average continental bc of a couple hot items. Clean overall. Bottom of shower was stained and office chair was as well. Which was really only noticeable bc of how clean the rest was. On website we choose a room with bath but apparently only they have showers. So that was not as fun with a baby. Business center was broke so computer was slow and printer was out of order. Being there during work travel, that was a little disappointing. Would stay again. Oh and pet friendly but not really grassy area or pet dedicated section.
There were a lot of Bedbugs in the bed and dead ones on the Floor and some kind of white powder in corner on floor which was indication that the white powder was insecticide
Great deal
The comfiest beds, crispiest linens, fluffiest mountain of pillows! Great breakfast, quiet, seems recently updated.
The room had a new and modern look. Loved the shower and king bed.