The staff in the front desk was terrible. and rude.I was treated like some homeless begging for food. Why should it be that way? I am a fully paid customer. This staff had NO consideration at all. I stayed there with friends to attend my girlfriend’s bday celebration held at their event hall

I was given the worst treatment ever as I forgot my CA ID . It was a hectic day and I totally forgot my ID and I was turned away . I pleaded with that person Sam, tried to give what I have on hand, it was a human error, but showed no compassion. I asked for the Manager on duty hoping he/she could make exceptions since the room is already paid in full, but he said there was NO MANAGER. How is that possible? I also showed a picture of my ID on my phone with my face and all information that matches my reservations, just the code should be enough to check in. The Front desk person’s name was SAM, I will never forget that face and name. In addition I showed him other forms of ID, a Costco card with my picture on it , another is my Medical insurance card and also the code that was sent to me when I tried to check in early. My friends showed their IDs and credit card to support the check in process . My girlfriend who was the event planner for that night even tried to plead with him and yet he didn’t allow me to check in. Everything was paid the day before through *******. My girlfriend used her card for the deposit of $100 and it hasn’t been reimbursed as I am writing.

Went swimming with soccer team, we were about 5 different families, around 7p no towels available at the pool. We had to retrieve towels from the front desk. The breakfast was ok, about 9am there was no refills of a lot of the food. It was clean but no one was refills the potatoes, eggs, condiments. In addition, the guest next door to mine was up loud partying and was disturbing. Fortunately we were heavy sleepers and didnt loose sleep. We woke up early and left, place was clean, and conveniently located near shopping and food.

Staff was very welcoming and had me in my room in minutes. The room was very clean and comfortable. I had a very good dinner in the dining room (excellent butter chicken, rice and naan. Just a very pleasant stay.

This location is nice and close to the airport with a shuttle service available.

I was pretty frustrated that I put the do not disturb sign on my door and a cleaning staff member still entered and emptied my trash, yet did not clean or replenish my coffee and creamers. I left a lot of valuable items out because I felt a sense of privacy with the sign on my door, so I was pretty surprised to have my room entered.

I also had my key card deactivated and had to go back to the front counter where they told me that I was only booked for one night, not two. But all my items were left in the room, not cleared out, so that did not feel like a great reason either. The front counter person just shrugged it off like this happens all the time.