酒店回复: Thank you very much for staying at Mitsui Garden Hotel Sapporo West and for taking the time to share your valuable feedback.We are truly delighted to learn that you found the room spacious and comfortable, even with an extra bed for your child. It brings us great joy to know that your family had a pleasant and relaxing stay with us.We sincerely apologize for the inconvenience you experienced when walking from JR Sapporo Station, especially with the slippery and icy road conditions during the snowy season. We understand that traveling during periods of snow and ice can be challenging, and we appreciate your understanding.We are pleased to hear that you found our location convenient, with easy access to Daimaru Sapporo, Rokkatei, and Hokkaido University. We are also glad that you felt our pricing during the Sapporo Snow Festival period was reasonable.Regarding the facial cleansing and makeup removal amenities for female guests, which are available at the front desk, we apologize if our guidance was not sufficiently clear. We will strive to improve our communication to ensure a smoother experience for our guests.We will continue working to enhance our services and provide a comfortable and convenient stay for all our guests. We sincerely hope to welcome you again on your next visit to Sapporo.Once again, thank you very much for your stay and your kind feedback.Mitsui Garden Hotel Sapporo WestGeneral Manager

酒店回复: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.Thank you very much for your many kind and complimentary comments. All of us on the staff were truly delighted to read your generous feedback.We are very pleased to know that you were able to relax and enjoy a comfortable stay with us. Furthermore, we sincerely appreciate your warm words expressing your wish to stay with us again in the future.In addition to the Superior Twin Room with Bathtub that you stayed in this time, we also offer a Superior Twin Room with Shower Booth of the same size. Although this room does not include a bathtub, the shower booth and toilet are separated, providing a more convenient layout.Should you have another opportunity to visit us, we would be most grateful if you would consider this room type for your next stay.We will not become complacent with your kind words and will continue to strive for excellence so that we may receive your praise again in the future.We sincerely look forward to your next visit.Mitsui Garden Hotel Sapporo WestRooms Department Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Sapporo West.We also sincerely appreciate you taking the time to share your feedback about your stay.We apologize for any inconvenience caused regarding the room size and difficulty opening/closing your suitcase.While our guest rooms have limited space, we will continue to refine the layout and guidance methods to ensure a more comfortable experience.We also apologize for the inconvenience regarding the distance from the JR station and navigating the snow during your travels.Winter conditions can make footing particularly difficult, so we will review our guidance methods and support systems as areas for future improvement.We are sorry we could not meet your expectations regarding luggage storage.While our policy prioritizes guests with subsequent reservations, we will use your feedback as a reference for future service enhancements.Thank you for your candid feedback regarding the large bath.While significant immediate changes to the facilities may be challenging, we will strive to further enhance cleanliness and comfort.We sincerely appreciate your valuable feedback on this occasion.Should you visit us again, our entire staff will endeavor to provide a more satisfying stay.Mitsui Garden Hotel Sapporo WestGeneral Manager

酒店回复: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are proud to hear that our team could assist you.Also,we are truly delighted that you were satisfied with our location which is very convenient. It takes only 5 minutes' walk from JR Sapporo station.We, however, are truly disappointed that our breakfast failed to exceed your expectation. We will share your comments with our breakfast staff to help us reconsider our menu in the future.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo West. We look forward from the bottom of my heart. Mitsui Garden Hotel Sapporo WestRooms Department Manager

酒店回复: Thank you very much for choosing to stay at Mitsui Garden Hotel Sapporo West.We also sincerely appreciate you taking the time to share your feedback regarding your stay.We are humbled by your positive evaluation of our facilities and housekeeping.We will continue striving to enhance our services to ensure your satisfaction.We look forward to welcoming you back in the future.Mitsui Garden Hotel Sapporo WestRoom Department Manager

酒店回复: Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to express our sincere gratitude for sharing your review of your stay.We are very pleased to hear that you were generally satisfied with the location and rooms. Such compliments are our greatest joy.We will continue to strive to provide you with the best possible service, never forgetting our "spirit of hospitality." We hope you will stay with us again the next time you visit Sapporo and share your review with us. Thank you for your review. All of our staff look forward to welcoming you again.Mitsui Garden Hotel Sapporo WestRooms Department Manager

酒店回复: Thank you for taking the time to review regarding your current stay at Mitsui Garden Hotel Sapporo West. As you mentioned, there are a lot of place for shopping and convenience store in walking distance. It is easy to eccess from JR Sapporo Station. I am happy to hear that you were satisfied with our location. In February, "Mitsui Garden Hotel Sapporo" will be reopened.It has rooms available that can accomodate for 3 guests in 1 room. We hope you will consider us for your next stay. This hotel will reopen in February following renovations.We have rooms available that can accommodate up to three guests.We hope you will consider us for your next stay.Again, thank you for sharing your warmful comments with us. We look forward to welcoming you again. Sincerely,　Rooms Department ManagerMitsui Garden Hotel Sapporo West

酒店回复: この度は三井ガーデンホテル札幌ウエストをご利用いただきまして、誠にありがとうございます。早々にご滞在の感想をお寄せくださり、重ねて御礼を申し上げます。この度のご滞在につきまして、概ねご満足いただけたご様子で大変嬉しく光栄に存じます。今後もより端麗で洗練された館内施設のご提供ができるよう、フロントスタッフ、清掃担当者総出で改善に努めてまいります。次回札幌にお越しになる機会がございましたら、是非再度三井ガーデンホテル札幌ウエストをご利用ください。またのお越しをスタッフ一同、心よりお待ち申し上げております。この度はありがとうございました。三井ガーデンホテル札幌ウエスト宿泊支配人

酒店回复: Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are delighted to hear that you had a pleasant stay with us. It is a great honor to receive your kind words regarding our convenient location, large public baths, and the service provided by our staff. Your compliments are truly encouraging for us.Without becoming complacent with your kind words, we will continue to make every effort each day to remain worthy of such praise in the future.We hope you will choose Mitsui Garden Hotel Sapporo West again on your next visit to Sapporo. We look forward to welcoming you back soon.Mitsui Garden Hotel Sapporo WestRooms Department Manager

酒店回复: Thank you for staying at Mitsui Garden Hotel Sapporo West, and taking the time to review for your current stay.We are deeply honored that you awarded us a perfect score for your recent stay.We are truly delighted to receive your kind words regarding our convenient access to convenience stores and tourist attractions.We will not rest on our laurels with this praise, but will continue to strive daily to earn your continued high regard. We sincerely hope you will choose to stay with us again.All of our staff wholeheartedly look forward to welcoming you back.Mitsui Garden Hotel Sapporo WestRooms Department Manager