Door code does not work and waited on hold for nearly an hour. Still haven’t been able to get in our room. No front desk to go to for help. Ridiculous
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry for the inconvenience you faced with the door code and the delay in reaching support. That is not the experience we aim to provide. We understand how frustrating it must have been not being able to access your room promptly, and we’re actively working to improve our systems and response times to prevent this from happening in the future. We truly appreciate your patience and hope to have the opportunity to provide you with a much smoother stay next time.
1.0分
情侣出游
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We arrived here in October 2025 for 7 nights, firstly no reception, key pad to enter, no pin no has been e mailed, Trivago did not e mail Sonder our e mail address after 4 1/2 hours we had to give up and go to another hotel at a further cost, no help from Sonder couldn’t care less, Trivago equally useless we are now home and fighting for a refund which does not look promising definitely stay clear of this hotel
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酒店回复: Dear Sheila, Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Nashville leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have processed a full refund back to your origianl method of payment. Once again, thank you for taking the time to share your experience. Sincerely, The Sonder Team
1.0分
其他
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I think people should know that they own 40 + properties so really should know how to run a proper stay but even worse give no option but to provide their visitors/customers personal information to secure their room in time. We booked for 3 nights after the first night wrote to say the pull out couch was broken and horribly slanted with the middle bar being broken. Imagine trying to sleep while your feet are almost touching the floor. The app customer service said they would send someone by , no time provided and informed us we needed to take pictures and send to them. After a few hours we asked for a time and were told at some point during the day and We didn't need to stay. This never happened and again we had to sleep on a broken couch on Day 2. Day 3 contacted the app again and was told that they would get right on it. This is now the last night of 3 and after returning from a full day of tours in the Nashville area we came back to a blow up bed in box for us to put up (no pump). Other things that should be noted. After you reserve your stay and after they take the $ from your credit card they send an email telling you that you will only get the code to your room after you do 2 things. 1- Get their app 2- Enter all information about your personal information, pictures of photo ID, credit card picture, date of birth Oh and a full face scan (left to right) just like an IPhone does but without the option of saying No . There is no complaining as they will not answer you and of course they have your $ just as you are about to travel. 3 adults for a 3 day stay we received 1 shampoo 1 conditioner (15ml each), no soap in the bathroom included.
4.0分
情侣出游
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I didn't know what to expect because this is not a traditional hotel and not a private rental. Sonder has earned my trust and I would stay with them again. The property itself is great. Quiet, secure, and free parking right out front. Very easy access via digital keypad. The app works super well and information is detailed and clear. The area is peaceful. We rarely encountered anyone on the street but we never felt concerned or unsafe. I recommend eating at the Midtown Cafe nearby. Excellent service and food. It's and easy and safe walk to Broadway. We stayed on the ground floor and there were zero issues. The building was beyond quiet. All the parking spots were taken but it felt like no one was there. The apartment is clean and tastefully furnished. I don't think the room was designed to be functional for travellers, however. It's cozy and comfortable and looks good but it's tight for two people with two suitcases and two backpacks. We had to open one suitcase on the kitchen table. That would have been a problem had we needed to use the kitchen. That is my only complaint. Aside from that, it's good value, it's clean, and free parking is nearly impossible to find in Nashville. This place is a solid choice.
5.0分
其他
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This place is great! Cute little apartments, the facility is clean and in a good neighborhood. Was super close to where we were visiting, lots of fun restaurants and stuff to do in Midtown and just a short drive or 1/2 hour walk to downtown Nashville and Broadway. Apartment was clean and comfortable, bed was nice. Not a single issue. If you are not familiar with or have not experienced one of these Sonder rental units, this is my 2nd time and they seem to be a fabulous company. They are popping up in a lot of larger urban areas and are easy to work with, all the entrance are key-pads, communication is excellent. Definitely try them out.
5.0分
情侣出游
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The apartment was very clean and had no issues. Having a table or dresser in the bedroom would be nice for storage. Linens were soft and bed was comfy! Kitchen was nice as well but didn’t cook anything. Parking was ok- tight and enough spots but not many guests were there I think. Nice brunch spot right next door. Walk to town was easy but about a half hour.
3.0分
商务出差
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The room cleanliness was subpar, dirty sheets, dirty pillow cases, bathroom smelled of mildew and the extra sheets were dirty too!! Very disappointing given passed experiences other locations was great!! But this is 3
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酒店回复: Your honest feedback is appreciated. Cleanliness is important to us, and we're incredibly sorry for dropping the ball here. We're reviewing this with our team to ensure the proper procedures are being followed. Should you decide to give us another try, we'd love to show you a better stay.
5.0分
独自旅行
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A clean, tidy, smartly designed apartment. FULL kitchen [after weeks of polystyrene single us cups and filter, it’s lush to have] a heap of real plates and glasses. Bed is comfy and the sheets a good cotton count. Comfy feather pillows. It’s in a neat neighbourhood, but walkable 30mins to the touristy bits- and farmers market. HiFi clydes next door, is a friendly and welcoming bar for drinks and / or food. Getting entry to the building and the unit digital pass codes, but how to active the key pad - the needs more explanation in the welcome emails. The walls thin / ceiling creaky you can hear the neighbours moving about. Shame there’s no recycling option, but this is the south! Would recommend and would love to come back to stay again.
5.0分
其他
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Found the location to be ideal, 30 min walk to Broadway, quiet area, hi fi cyldes is great next door for food and drinks. Room has everything you could need, very comfortable. Would recommend and stay again.
5.0分
其他
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Tucked away in Nashville it was a great location, nice and quiet, easy access to everything and it was so nice to have hotel-like amenities, not having to clean dishes, take out trash, remove linens as well as access code entry. There was someone onsite to answer any questions and we had everything we needed. I would absolutely stay again.
Door code does not work and waited on hold for nearly an hour. Still haven’t been able to get in our room. No front desk to go to for help. Ridiculous
We arrived here in October 2025 for 7 nights, firstly no reception, key pad to enter, no pin no has been e mailed, Trivago did not e mail Sonder our e mail address after 4 1/2 hours we had to give up and go to another hotel at a further cost, no help from Sonder couldn’t care less, Trivago equally useless we are now home and fighting for a refund which does not look promising definitely stay clear of this hotel
I think people should know that they own 40 + properties so really should know how to run a proper stay but even worse give no option but to provide their visitors/customers personal information to secure their room in time. We booked for 3 nights after the first night wrote to say the pull out couch was broken and horribly slanted with the middle bar being broken. Imagine trying to sleep while your feet are almost touching the floor. The app customer service said they would send someone by , no time provided and informed us we needed to take pictures and send to them. After a few hours we asked for a time and were told at some point during the day and We didn't need to stay. This never happened and again we had to sleep on a broken couch on Day 2. Day 3 contacted the app again and was told that they would get right on it. This is now the last night of 3 and after returning from a full day of tours in the Nashville area we came back to a blow up bed in box for us to put up (no pump). Other things that should be noted. After you reserve your stay and after they take the $ from your credit card they send an email telling you that you will only get the code to your room after you do 2 things. 1- Get their app 2- Enter all information about your personal information, pictures of photo ID, credit card picture, date of birth Oh and a full face scan (left to right) just like an IPhone does but without the option of saying No . There is no complaining as they will not answer you and of course they have your $ just as you are about to travel. 3 adults for a 3 day stay we received 1 shampoo 1 conditioner (15ml each), no soap in the bathroom included.
I didn't know what to expect because this is not a traditional hotel and not a private rental. Sonder has earned my trust and I would stay with them again. The property itself is great. Quiet, secure, and free parking right out front. Very easy access via digital keypad. The app works super well and information is detailed and clear. The area is peaceful. We rarely encountered anyone on the street but we never felt concerned or unsafe. I recommend eating at the Midtown Cafe nearby. Excellent service and food. It's and easy and safe walk to Broadway. We stayed on the ground floor and there were zero issues. The building was beyond quiet. All the parking spots were taken but it felt like no one was there. The apartment is clean and tastefully furnished. I don't think the room was designed to be functional for travellers, however. It's cozy and comfortable and looks good but it's tight for two people with two suitcases and two backpacks. We had to open one suitcase on the kitchen table. That would have been a problem had we needed to use the kitchen. That is my only complaint. Aside from that, it's good value, it's clean, and free parking is nearly impossible to find in Nashville. This place is a solid choice.
This place is great! Cute little apartments, the facility is clean and in a good neighborhood. Was super close to where we were visiting, lots of fun restaurants and stuff to do in Midtown and just a short drive or 1/2 hour walk to downtown Nashville and Broadway. Apartment was clean and comfortable, bed was nice. Not a single issue. If you are not familiar with or have not experienced one of these Sonder rental units, this is my 2nd time and they seem to be a fabulous company. They are popping up in a lot of larger urban areas and are easy to work with, all the entrance are key-pads, communication is excellent. Definitely try them out.
The apartment was very clean and had no issues. Having a table or dresser in the bedroom would be nice for storage. Linens were soft and bed was comfy! Kitchen was nice as well but didn’t cook anything. Parking was ok- tight and enough spots but not many guests were there I think. Nice brunch spot right next door. Walk to town was easy but about a half hour.
The room cleanliness was subpar, dirty sheets, dirty pillow cases, bathroom smelled of mildew and the extra sheets were dirty too!! Very disappointing given passed experiences other locations was great!! But this is 3
A clean, tidy, smartly designed apartment. FULL kitchen [after weeks of polystyrene single us cups and filter, it’s lush to have] a heap of real plates and glasses. Bed is comfy and the sheets a good cotton count. Comfy feather pillows. It’s in a neat neighbourhood, but walkable 30mins to the touristy bits- and farmers market. HiFi clydes next door, is a friendly and welcoming bar for drinks and / or food. Getting entry to the building and the unit digital pass codes, but how to active the key pad - the needs more explanation in the welcome emails. The walls thin / ceiling creaky you can hear the neighbours moving about. Shame there’s no recycling option, but this is the south! Would recommend and would love to come back to stay again.
Found the location to be ideal, 30 min walk to Broadway, quiet area, hi fi cyldes is great next door for food and drinks. Room has everything you could need, very comfortable. Would recommend and stay again.
Tucked away in Nashville it was a great location, nice and quiet, easy access to everything and it was so nice to have hotel-like amenities, not having to clean dishes, take out trash, remove linens as well as access code entry. There was someone onsite to answer any questions and we had everything we needed. I would absolutely stay again.