There was a celebration in the room below that ended at 11pm. The noise was deafening. Which means the walls and floors were so thin. Front desk DID NOT answer at all. Aside from this, their service is horrible, lack of professionalism even from the people that worked the following morning during check out. HORRIBLE EXPERIENCE overall. Oh, and the pillows have been the worst pillows.
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酒店回复: Thank You for staying with us!We truly believe in service and our hotel Team appreciates the opportunity of our guest feed back.We apologize for any mishap during your stay and hope every guest is aware we have a Team member on site 24/7 to assist with any issue or guest need that may arise during your stay. If we can't fix it, we will do our best to find a reasonable solution. We want your stay with us to be a positive service experience.Thank you again for staying with us & we truly hope to welcome you back to Katy Tx again soon.Safe Travels
1.0分
家庭亲子
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Thin walls, lots of noise and stomping. The room had a weird smell. Room didn’t have any small towels. Staff were welcoming however I would not recommend anyone to this location.
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酒店回复: Thank You for staying with us!We truly believe in service and our hotel Team appreciates the opportunity of our guest feed back.We apologize for any mishap during your stay and hope every guest is aware we have a Team member on site 24/7 to assist with any issue or guest need that may arise during your stay. If we can't fix it, we will do our best to find a reasonable solution. We want your stay with us to be a positive service experience.Thank you again for staying with us & we truly hope to welcome you back to Katy Tx again soon.Safe Travels
还算不错，就是有时候在携程订了，他们会多收钱。
房间服务不好。房间不干净，前台人员不礼貌。
两人入住，每人多收9美元，但我在*******退房时每人多付了6美元。
我再也不会来这家酒店了。
抵达过程一切都很顺利，一切都很好。我唯一不喜欢的是房间的清洁度。三天了，这三天他们没有进房间，也没有把毛巾拿出去，也没有捡垃圾。
电梯三天没用，淋浴也很糟糕（我进去的时候连头发都没了）。我完全震惊了，决定不再按计划在那里住一天了。
房间干净安静，我非常喜欢。一切都很好，只是退房前我想洗澡，却发现没有沐浴露或香皂，所以只好用洗发水代替。
房间超级乱。房间里到处都是尿味，床上到处都是尿渍
Bb
办理入住非常困难，因为他们扣款的方式不正确。
伟大的
There was a celebration in the room below that ended at 11pm. The noise was deafening. Which means the walls and floors were so thin. Front desk DID NOT answer at all. Aside from this, their service is horrible, lack of professionalism even from the people that worked the following morning during check out. HORRIBLE EXPERIENCE overall. Oh, and the pillows have been the worst pillows.
Thin walls, lots of noise and stomping. The room had a weird smell. Room didn’t have any small towels. Staff were welcoming however I would not recommend anyone to this location.