酒店回复: It is disheartening to read that we did not live up to our usual standards, and your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
1.0分
其他
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Hands down the worst holiday inn we have ever stayed. An elevator was out of service, ice machine on 3rd floor out of service, there was food under the mattress of the hideabed. Room did not feel clean. Hallway felt like we were in the ghetto. I should have taken photos to document.
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酒店回复: Thank you for sharing your concerns. We sincerely apologize for the issues you experienced during your stay. It’s disappointing to hear about the elevator and ice machine being out of service, as well as the cleanliness and hallway conditions not meeting your expectations.Your feedback is very important to us, and we have shared your comments with our maintenance and housekeeping teams to address these problems promptly. We truly regret the inconvenience this caused and hope you might consider giving us another chance in the future to provide a better experience.
4.0分
其他
Room was clean and neat and comfortable.
Morning coffee was burnt and orange was dark and old tasting.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear that you found your room clean, neat, and comfortable — that’s exactly what we strive for.We're sorry to hear, however, that the morning coffee and orange juice didn’t meet expectations. Your feedback has been shared with our breakfast team so we can make improvements.We appreciate your comments and hope to welcome you back for an even better stay next time!
5.0分
其他
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The parking area was more than adequate, the room was clean and the staff super helpful. This hotel was doing some remodeling so we gave them a lot of grace. Not on the staff.
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酒店回复: Thank you so much for your understanding during the remodeling process! We really appreciate your patience and grace as we work to improve the property. It’s great to hear that the parking, room cleanliness, and staff were up to your standards. We’re doing our best to make sure everything is top-notch, and feedback like yours really helps.If there’s anything else you need or suggestions you have for us as we continue to improve, feel free to let us know. We’d love to have you back once the renovations are all complete!
2.0分
家庭亲子
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The property was under construction we found when we checked in. There was only 1 elevator that worked and it was very slow to go up and down 4 floors and the door was very quick to close before you could get in or out. The shower in the room was as slick as glass when wet. I almost slipped twice the first night. I inquired about a shower tub mat and was told I had permission to use a wash cloth to stand on. I had to buy a bath mat to keep from slipping in the shower. The breakfast room was very hot. the coffee was very good and hot. The breakfast was ok the pancake maker was fun to use.
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酒店回复: Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction and the slow elevator service during your stay. Your safety is very important to us, and we regret the slick shower surface and the insufficient response regarding the bath mat.We’re glad to hear you enjoyed the coffee and had some fun with the pancake maker despite the warm breakfast room. Your feedback is invaluable and will be shared with our team to improve guest comfort and safety.We appreciate your understanding during this time of improvement and hope to welcome you back once the renovations are complete.
3.0分
朋友出游
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Parking is pretty inconvenient. Pretty far away from the front door, no matter where you park. Plus you have to walk uphill. The hotel is really not around anything other than a steakhouse. The free breakfast, including the drinks, were really gross tasting. We went down the street to a restaurant called Rize-N-Shine to eat instead. It was amazing there. I would highly recommend that restaurant. The front entrance staff guy was not very friendly when I called on the phone twice. The hotel smell was not the best.
Good things- the rooms seem to be pretty clean and feel pretty large. Both of the rooms we got had small refrigerators and microwaves. The pool was heated.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you found the rooms clean and spacious, and that you enjoyed the heated pool. We also appreciate your recommendation of the nearby restaurant, Rize-N-Shine.We apologize for the inconvenience with parking and the uphill walk, as well as the less-than-pleasant experience with our front desk staff and the hotel’s scent. Your comments about breakfast and staff friendliness have been shared with our team to help us improve.Thank you again for your insights, and we hope to have the opportunity to provide a better experience in the future.
4.0分
其他
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My name had been reversed in the hotel paperwork, but the staff quickly set that right. Breakfast was filling, although presentation could be improved.
Room was clean, bedding appropriate, and shower was great. My wife would have appreciated a hair dryer in the bathroom.
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酒店回复: Thank you for your valuable feedback. We apologize for the mix-up with your name on the paperwork but are glad our staff was able to quickly resolve it.We’re happy to hear you found the room clean, bedding comfortable, and shower enjoyable. Your comments about the breakfast presentation and the absence of a hair dryer have been shared with our team for improvement.We appreciate you choosing to stay with us and hope to welcome you and your wife back soon!
2.0分
其他
Staff is amazing. But Hotel had no ac in halls, or main floor it was 82 degrees at night. 3rd floor was shut down and
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酒店回复: Thank you for your kind words about our staff — we’re thrilled to hear they made a positive impression during your stay.We’re very sorry about the uncomfortable temperatures in the common areas. Unfortunately, we experienced an unexpected A/C issue that impacted parts of the building, including the main floor and hallways. The third floor was temporarily closed as part of addressing the issue. We understand how frustrating this must have been, especially during warm nights, and we truly appreciate your patience.We’re actively working to resolve these problems and improve guest comfort throughout the hotel. We hope to have the opportunity to provide you with a much better experience on your next visit.
3.0分
其他
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The grounds are a bit shabby. Bushes growing over railing makes it difficult to hold on to go up/down steps. A little privacy fence so you could sit outside by pool would be nice.
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酒店回复: We really appreciate you letting us know about the bushes over the railing and the need for a privacy fence by the pool. We’re always looking to improve and will definitely take your suggestions into consideration to make the grounds safer and more comfortable for our guests. Thanks again for helping us get better!
离机场很近
没有热水，没有电梯。
Hands down the worst holiday inn we have ever stayed. An elevator was out of service, ice machine on 3rd floor out of service, there was food under the mattress of the hideabed. Room did not feel clean. Hallway felt like we were in the ghetto. I should have taken photos to document.
Room was clean and neat and comfortable.
Morning coffee was burnt and orange was dark and old tasting.
The parking area was more than adequate, the room was clean and the staff super helpful. This hotel was doing some remodeling so we gave them a lot of grace. Not on the staff.
The property was under construction we found when we checked in. There was only 1 elevator that worked and it was very slow to go up and down 4 floors and the door was very quick to close before you could get in or out. The shower in the room was as slick as glass when wet. I almost slipped twice the first night. I inquired about a shower tub mat and was told I had permission to use a wash cloth to stand on. I had to buy a bath mat to keep from slipping in the shower. The breakfast room was very hot. the coffee was very good and hot. The breakfast was ok the pancake maker was fun to use.
Parking is pretty inconvenient. Pretty far away from the front door, no matter where you park. Plus you have to walk uphill. The hotel is really not around anything other than a steakhouse. The free breakfast, including the drinks, were really gross tasting. We went down the street to a restaurant called Rize-N-Shine to eat instead. It was amazing there. I would highly recommend that restaurant. The front entrance staff guy was not very friendly when I called on the phone twice. The hotel smell was not the best.
Good things- the rooms seem to be pretty clean and feel pretty large. Both of the rooms we got had small refrigerators and microwaves. The pool was heated.
My name had been reversed in the hotel paperwork, but the staff quickly set that right. Breakfast was filling, although presentation could be improved.
Room was clean, bedding appropriate, and shower was great. My wife would have appreciated a hair dryer in the bathroom.
Staff is amazing. But Hotel had no ac in halls, or main floor it was 82 degrees at night. 3rd floor was shut down and
The grounds are a bit shabby. Bushes growing over railing makes it difficult to hold on to go up/down steps. A little privacy fence so you could sit outside by pool would be nice.