酒店回复: Hi Guest,Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed our green, refreshing design and found our team’s service warm and genuine. It’s great to know that the room size met your needs and that our location near the Tozai Line subway made your travel convenient.We truly appreciate your kind words and look forward to welcoming you back on your next visit!RegardsMike LoiFront Office Manager
5.0分
高级房
情侣出游
是个我意想不到的酒店,我超喜欢,下次选择酒店,还会再选它,整体很舒服🥰 I love it so much
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酒店回复: Hi Guest,Thank you so much for your wonderful feedback! We are delighted to hear that your stay was a pleasant surprise and that you found the hotel comfortable and enjoyable. Your kind words truly mean a lot to our team, and we are thrilled to know you would choose to stay with us again.We look forward to welcoming you back for another memorable experience.RegardsMike LoiFront Office Manager
酒店回复: Hi Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed the coconut trees and appreciated the dedication of our team. It’s always our pleasure to ensure every detail of your stay, including arranging your belongings, is taken care of. We’ll be sure to pass your kind words along to the team, they’ll be delighted!We look forward to welcoming you back for another memorable stay soon.RegardsMike LoiFront Office Manager
酒店回复: 您好,KseniaLapina,
感谢您首次到访新加坡时选择我们酒店,并抽出时间分享如此精彩的点评。我们很高兴得知您喜欢我们便利的地理位置、宽敞的客房以及酒店周围的绿意,酒店的设计真正营造出一种都市中活力四射的休憩之所。
我们也很高兴听到您对我们的客房服务和早餐的赞赏。您对早餐品种的反馈非常宝贵,我们一定会牢记您的意见,不断提升宾客的用餐体验。
我们很高兴新加坡给您留下了深刻的印象,并希望未来能再次欢迎您,为您带来更多难忘的住宿体验。
此致
Mike Loi
前台经理
酒店回复: 尊敬的宾客:
非常感谢您抽出宝贵时间分享您的宝贵反馈!我们很高兴您在豪亚酒店度过了一段难忘的时光。
我们很高兴Tina让您顺利办理入住,Reema也能够协助您处理您的需求,我们一定会将您的赞美转达给他们。同样,我们也很高兴得知您喜欢这份生日惊喜,以及我们俱乐部客房提供的专属便利设施。
我们真诚地期待您和您的伴侣再次光临,享受轻松惬意的特别住宿体验!
此致
Mike Loi
前台经理
酒店回复: Hi Guest, Thank you very much for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered during your stay.We deeply regret the cleanliness issues you faced upon arrival. Please be assured that this is not reflective of our usual standards, and we have since reinforced our housekeeping protocols to prevent such incidents in the future. Regarding your feedback about breakfast and the facilities, we truly appreciate your candid comments. We are currently reviewing our offerings and maintenance procedures to enhance the comfort and satisfaction of our guests.We understand how disappointing this experience must have been, especially as you were staying for several nights, and we are very sorry that we did not meet your expectations. If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved stay. Please feel free to reach out to us directly so we can personally assist you.Thank you once again for your feedback.RegardsMike LoiFront Office Manager
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4人觉得有用
5.0分
豪华房
家庭亲子
原文
翻译由AI提供
离酒店最近的地铁站是丹戎巴葛,位置很棒,附近有很多餐馆,酒店后面还有一家7-11便利店。
唯一比较麻烦的是,你需要先坐电梯到12楼的大堂,然后再转乘另一部电梯才能到房间。谢谢!👍😊
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酒店回复: 您好,宾客!
感谢您分享您的反馈。我们很高兴您喜欢我们酒店便利的地理位置,附近有很多餐厅,酒店后面就有一家7-11便利店。我们也感谢您对我们客房电梯系统的特殊设计表示理解。
我们希望很快再次欢迎您入住,享受愉快的住宿体验。
此致
Mike Loi
前台经理
点评来源 Trip.com
5.0分
豪华房
家庭亲子
房间和平台图片一致,选择这酒店就是选它的位置,在市中心,到哪里都方便。
酒店游泳池在顶楼,虽然不是无边,但十分的舒适宜人,正好的阳光和绿化,心旷神怡。
接待处前的中庭,方便一些家庭活动,绿化,草皮,心旷神怡。
自助早餐也不错。但久了也腻。
性价比高。会再来。
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酒店回复: Hi Joel, Thank you for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed our central location, comfortable rooftop pool, and the relaxing greenery both at the pool and in the atrium area. It’s great to know that you found our hotel to be of great value and that you would choose to stay with us again.We appreciate your comments on the breakfast variety, and we will certainly share this with our culinary team for future improvement.We look forward to welcoming you and your family back for another relaxing stay in the heart of the city.RegardsMike LoiFront Office Manager
酒店回复: Hi Nina Su,Thank you very much for your kind and thoughtful review.We are truly delighted to know that our hotel has become your preferred choice whenever you visit Singapore. Your appreciation of our eco-friendly concept, the harmony between people and nature, and the semi-open, lush 12th-floor lobby means a lot to us, as sustainability is a core value we are proud to uphold.We are also grateful for your understanding of our green practices, such as the water refill station and on-request amenities like slippers. Your support for these initiatives encourages us to continue our efforts in reducing environmental impact.It is wonderful to hear that you find our rooms comfortable, clean, and pleasantly designed, and that our team was able to assist you with the recovery of your lost bracelet. Your trust in our service and your recognition of our team's honesty and care truly motivate us.Thank you once again for your loyalty and for sharing your experience. We look forward to welcoming you back on your next visit to Singapore and ensuring another pleasant stay with us.RegardsMike LoiFront Office Manager
这是一间设计感极强的酒店,整个大楼都是满满的绿植,让人看了非常心旷神怡。服务人员服务质量优秀,非常温馨真情。房间在同价位的酒店里算面积很大了,带两个大行李箱无压力。距离地铁东西线入口非常近,很方便从机场来这里
是个我意想不到的酒店,我超喜欢,下次选择酒店,还会再选它,整体很舒服🥰 I love it so much
服务很不错 喜欢酒店的椰子树 服务生很认真 每天收的很干净连隐形眼镜都会摆的整整齐齐的 怀疑那个兄弟/姐妹是个处女座
我花了很长时间才找到这家新加坡首访的酒店,最终选择了它,我真的非常满意!酒店地理位置便利,靠近地铁站和公交车站,到滨海湾大约7分钟车程。酒店本身的植物景观令人着迷,感觉就像生活在一个生机勃勃的有机体里!我们预订了早餐,吃几天还不错,不会饿肚子,但早餐主要还是以亚洲口味为主。
在新加坡来说,房间算大的了,而且打扫得很干净。新加坡真是个让人一见倾心的城市!
这家酒店地理位置优越,楼下就是捷运站,周围还有各种各样的餐厅、咖啡馆和小贩中心可供选择。酒店大堂位于大楼的中间楼层,设计精美,给人一种温馨的感觉。房间大小适中,但很干净,而且视野很好。
我想感谢Tina(如果我没记错的话),她在Oasia酒店为我办理了非常顺利的入住手续!我预订这里是为了给我伴侣庆生,他们竟然在30分钟内就准备好了带气球的房间!!我还遇到了Reema,她也同样令人愉快,满足了我所有的要求。预订行政房提供的设施真的很值(更何况还有自己的泳池和早餐酒廊使用权)!我迫不及待想再回来!!
奉劝大家慎重选择,说说我的经历,
卫生:第一天晚上12点入住,打开被子就看到床单上的污渍,打电话给前台,过了10多分钟接待员拿了另外一个床单过来,撤掉污渍床单的时候,发现褥子上居然有血!恶心到想吐!后来换了另外一间房间,要不是因为提前把房费都交了,真的想换个酒店!连续要住8天…,那天晚上躺在床上,总觉得哪哪不干净。
环境:再说说餐饮,早餐种类很少,没有中餐,能吃的只有面包鸡蛋,一点点水果,喝牛奶的杯子也不干净,底全是水,每次都得用水再涮一下才放心。
设施:酒店窗户打不开,没有通风口,全靠空调换气,刚进屋会有一股发霉的味道。
这次订的酒店是败笔。
离酒店最近的地铁站是丹戎巴葛,位置很棒,附近有很多餐馆,酒店后面还有一家7-11便利店。
唯一比较麻烦的是,你需要先坐电梯到12楼的大堂,然后再转乘另一部电梯才能到房间。谢谢!👍😊
房间和平台图片一致,选择这酒店就是选它的位置,在市中心,到哪里都方便。
酒店游泳池在顶楼,虽然不是无边,但十分的舒适宜人,正好的阳光和绿化,心旷神怡。
接待处前的中庭,方便一些家庭活动,绿化,草皮,心旷神怡。
自助早餐也不错。但久了也腻。
性价比高。会再来。
每次在新加坡都会选的酒店 感觉设计理念是让人和自然融为一体 12楼大堂半开放式 布置得郁郁葱葱
因为是环保酒店所以没有塑料瓶和矿泉水 要去12楼接水;貌似拖鞋也要和前台要;虽然不方便但尊重环保理念
房间比较中规中矩 也是木调设计为主 很宜人 卫生还不错
有一次我的手串丢了 前台帮我保存了几周 下次来取的时候还在 服务很好
楼下有咖啡厅 周围很方便
反正每次来都会选这里