酒店回复: Hi Guest,Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed our green, refreshing design and found our team’s service warm and genuine. It’s great to know that the room size met your needs and that our location near the Tozai Line subway made your travel convenient.We truly appreciate your kind words and look forward to welcoming you back on your next visit!RegardsMike LoiFront Office Manager

酒店回复: Hi Guest,Thank you so much for your wonderful feedback! We are delighted to hear that your stay was a pleasant surprise and that you found the hotel comfortable and enjoyable. Your kind words truly mean a lot to our team, and we are thrilled to know you would choose to stay with us again.We look forward to welcoming you back for another memorable experience.RegardsMike LoiFront Office Manager

酒店回复: Hi Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed the coconut trees and appreciated the dedication of our team. It’s always our pleasure to ensure every detail of your stay, including arranging your belongings, is taken care of. We’ll be sure to pass your kind words along to the team, they’ll be delighted!We look forward to welcoming you back for another memorable stay soon.RegardsMike LoiFront Office Manager

酒店回复: 您好，KseniaLapina， 感谢您首次到访新加坡时选择我们酒店，并抽出时间分享如此精彩的点评。我们很高兴得知您喜欢我们便利的地理位置、宽敞的客房以及酒店周围的绿意，酒店的设计真正营造出一种都市中活力四射的休憩之所。 我们也很高兴听到您对我们的客房服务和早餐的赞赏。您对早餐品种的反馈非常宝贵，我们一定会牢记您的意见，不断提升宾客的用餐体验。 我们很高兴新加坡给您留下了深刻的印象，并希望未来能再次欢迎您，为您带来更多难忘的住宿体验。 此致 Mike Loi 前台经理

酒店回复: 您好，marmartintin， 感谢您分享您的反馈。我们很高兴听到您喜欢我们便利的地理位置，并觉得我们的大堂温馨宜人、赏心悦目。我们也很高兴得知您对房间的整洁和优美的景色表示赞赏。 我们非常重视您的评价，并期待您下次光临。 此致 Mike Loi 前台经理

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间分享您的宝贵反馈！我们很高兴您在豪亚酒店度过了一段难忘的时光。 我们很高兴Tina让您顺利办理入住，Reema也能够协助您处理您的需求，我们一定会将您的赞美转达给他们。同样，我们也很高兴得知您喜欢这份生日惊喜，以及我们俱乐部客房提供的专属便利设施。 我们真诚地期待您和您的伴侣再次光临，享受轻松惬意的特别住宿体验！ 此致 Mike Loi 前台经理

酒店回复: Hi Guest, Thank you very much for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered during your stay.We deeply regret the cleanliness issues you faced upon arrival. Please be assured that this is not reflective of our usual standards, and we have since reinforced our housekeeping protocols to prevent such incidents in the future. Regarding your feedback about breakfast and the facilities, we truly appreciate your candid comments. We are currently reviewing our offerings and maintenance procedures to enhance the comfort and satisfaction of our guests.We understand how disappointing this experience must have been, especially as you were staying for several nights, and we are very sorry that we did not meet your expectations. If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved stay. Please feel free to reach out to us directly so we can personally assist you.Thank you once again for your feedback.RegardsMike LoiFront Office Manager

酒店回复: 您好，宾客！ 感谢您分享您的反馈。我们很高兴您喜欢我们酒店便利的地理位置，附近有很多餐厅，酒店后面就有一家7-11便利店。我们也感谢您对我们客房电梯系统的特殊设计表示理解。 我们希望很快再次欢迎您入住，享受愉快的住宿体验。 此致 Mike Loi 前台经理

酒店回复: Hi Joel, Thank you for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed our central location, comfortable rooftop pool, and the relaxing greenery both at the pool and in the atrium area. It’s great to know that you found our hotel to be of great value and that you would choose to stay with us again.We appreciate your comments on the breakfast variety, and we will certainly share this with our culinary team for future improvement.We look forward to welcoming you and your family back for another relaxing stay in the heart of the city.RegardsMike LoiFront Office Manager

酒店回复: Hi Nina Su,Thank you very much for your kind and thoughtful review.We are truly delighted to know that our hotel has become your preferred choice whenever you visit Singapore. Your appreciation of our eco-friendly concept, the harmony between people and nature, and the semi-open, lush 12th-floor lobby means a lot to us, as sustainability is a core value we are proud to uphold.We are also grateful for your understanding of our green practices, such as the water refill station and on-request amenities like slippers. Your support for these initiatives encourages us to continue our efforts in reducing environmental impact.It is wonderful to hear that you find our rooms comfortable, clean, and pleasantly designed, and that our team was able to assist you with the recovery of your lost bracelet. Your trust in our service and your recognition of our team's honesty and care truly motivate us.Thank you once again for your loyalty and for sharing your experience. We look forward to welcoming you back on your next visit to Singapore and ensuring another pleasant stay with us.RegardsMike LoiFront Office Manager