Great staff! The room was very clean. My only complaint - and reason for 4 stars instead of 5 stars - was they did not clear the snow and ice from the sidewalks. I understand that it's difficult to clear snow and ice from a parking lot full of cars, but there is no excuse for disregarding of the safety of others.
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酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear you had a great experience with our staff and found your room very clean. We appreciate you bringing the issue of the uncleared sidewalks to our attention. Please accept our sincerest apologies that we fell short in maintaining the safety of our pathways during your stay. The safety of all our guests is our absolute top priority. We have addressed this immediately with our maintenance and operations team to reinforce the importance of swift and thorough snow and ice removal procedures on all walkways going forward. Thank you again for this valuable feedback; it allows us to improve our service. We hope to have the opportunity to welcome you back for an even better stay in the future.
5.0分
其他
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Everything about our stay is top notch. The room is bigger than average and is very comfortable. The bed and pillows have a great nights sleep. The shower was great. The lady that checked use in was delightful:friendly and efficient. We will stay here again on our next trip.
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酒店回复: Thank you for the fantastic 10/10 rating and the wonderful feedback! We are thrilled to hear that you found the room to be comfortable and that you had a great night's sleep. We especially appreciate your kind words about our front desk staff—we will certainly pass along your compliments. We look forward to welcoming you back on your next trip!
5.0分
其他
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The room was clean, the bed and pillows were comfortable, the breakfast buffet was decent enough, and I was grateful to have that option. Prices were reasonable and I will stay again.
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酒店回复: Thank you for the fantastic 10/10 rating! We are so pleased to hear that you enjoyed the clean room, comfortable bed and pillows, and the convenient breakfast buffet. We appreciate you mentioning the reasonable prices and look forward to welcoming you back for another great stay!
5.0分
其他
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Staff was so kind and friendly! The room was quiet, neat and tidy.. breakfast was amazing! Tons of options and fresh coffee 24/7! I love this location because I always feel safe and welcome. My kids enjoy the pool and fitness center. I was able to do laundry which was also very helpful! 10/10 ⭐ would recommend and definitely will be back!
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酒店回复: Thank you for the wonderful 10/10 rating and for such detailed feedback! We are thrilled to hear that you had an amazing stay and felt safe and welcome. We appreciate your kind words about our friendly staff, the quiet and tidy room, and the excellent breakfast. We are happy your kids enjoyed the pool, and we look forward to welcoming you and your family back soon!
5.0分
商务出差
Room was Clean, tidy and neat. Receptionist was really friendly recommendeding good spots in the area!
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酒店回复: Thank you for the fantastic 10/10 rating! We are delighted to hear that you found your room clean, tidy, and neat. We especially appreciate your kind comments about our receptionist being friendly and helpful with local recommendations. We look forward to welcoming you back to the Holiday Inn Express & Suites Bourbonnais East - Bradley soon!
3.0分
家庭亲子
The pool was FREEZING, there’s no hot tub and the breakfast was mediocre. The people were friendly and the property was clean
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酒店回复: Thank you for providing your feedback and rating of 6/10. We are pleased to hear that you found the property clean and the people friendly. However, we sincerely apologize that the pool was not at a comfortable temperature during your stay, that we do not offer a hot tub, and that the breakfast did not meet your expectations. We appreciate you bringing these items to our attention as we continually strive to improve the guest experience. We hope you will consider staying with us again so we can provide you with a much better experience.
5.0分
其他
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Arrived late (11 pm) and we were happy somwone was roght at the desk. Check was quick and efficient. This hotel is updated and well kept. We will definitely stay here again.
感觉是比较新的酒店，设施不错，工作人员很nice
好酒店，就是好。
各方面都令人失望
我曾在这家酒店住过两次，但每次都很失望。我们决定再试一次，因为这是该地区评价最高的酒店。
1) 我们在这里过圣诞节，我儿子和我妈妈住在一起。晚上他出现了（轻微的）紧急情况，我姐姐试图给我们打电话。出于隐私原因，酒店不会让他们进入我们的房间，然后酒店告诉他们会打电话到我们房间通知我们。他们没有给我们打电话，也没有敲门。我姐姐打了三次电话，他们没有提供帮助。第二天早上醒来，看到家人发来的所有短信，我非常害怕。幸运的是，他没事，但这非常令人失望。
2. 健身房非常热。我和妻子都抱怨过，我们被告知这是一个“常见投诉”，但他们无能为力。管理层不允许降低温度。
3. 其中一部电梯的检查已过期。
4. 我们房间的地毯上有奇怪的污渍。
5. 这不是什么大问题，但煎饼机坏了。我们的孩子喜欢这台机器，这也是我们选择这些酒店的原因。但它们总是坏掉。坏到他们甚至印上花哨的标志。
Great staff! The room was very clean. My only complaint - and reason for 4 stars instead of 5 stars - was they did not clear the snow and ice from the sidewalks. I understand that it's difficult to clear snow and ice from a parking lot full of cars, but there is no excuse for disregarding of the safety of others.
Everything about our stay is top notch. The room is bigger than average and is very comfortable. The bed and pillows have a great nights sleep. The shower was great. The lady that checked use in was delightful:friendly and efficient. We will stay here again on our next trip.
The room was clean, the bed and pillows were comfortable, the breakfast buffet was decent enough, and I was grateful to have that option. Prices were reasonable and I will stay again.
Staff was so kind and friendly! The room was quiet, neat and tidy.. breakfast was amazing! Tons of options and fresh coffee 24/7! I love this location because I always feel safe and welcome. My kids enjoy the pool and fitness center. I was able to do laundry which was also very helpful! 10/10 ⭐ would recommend and definitely will be back!
Room was Clean, tidy and neat. Receptionist was really friendly recommendeding good spots in the area!
The pool was FREEZING, there’s no hot tub and the breakfast was mediocre. The people were friendly and the property was clean
Arrived late (11 pm) and we were happy somwone was roght at the desk. Check was quick and efficient. This hotel is updated and well kept. We will definitely stay here again.