酒店回复: On behalf of our entire team, I would like to sincerely apologize for any inconvenience you may have experienced during your stay with us. It is always our goal to provide a comfortable and pleasant experience, and I’m truly sorry that we did not meet that standard in your case. But we are making sure that we are taking steps to ensure that such issues are addressed promptly and effectively.
2.0分
家庭亲子
原文
翻译提供方：Google
我洗澡的时候停电了。工作人员只是说她家里有煤气，所以停电不会影响用水。
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酒店回复: Thank you for staying with us. We sincerely apologize for the power outage that occurred during your visit. We understand how inconvenient this must have been and truly regret the disruption it may have caused to your stay. Again, we are so sorry.
1.0分
家庭亲子
原文
翻译提供方：Google
粗鲁、无益、肮脏
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酒店回复: Dear Ellen, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Stay BrightHearted, Guest Experience TeamHilton Garden Inn Seattle/Lynnwood
4.0分
家庭亲子
原文
翻译提供方：Google
外面主干道在修路，其他都很好。
5.0分
其他
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Excellent, friendly staff, extremely comfortable beds and great shower. Have stayed in other hotels in Lynwood and elsewhere and this is one of the very best at this price point. An very managed and welcoming facility
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酒店回复: That’s amazing to hear. Thank you so much! Making our guests feel truly at home is exactly what we’re all about. We’re so glad you had a great experience. We truly hope you will consider including us in your future travel plans. Please don’t hesitate to reach out to us directly. We would be more than happy to personally assist you and ensure your next stay is comfortable and meets all your expectations.
3.0分
其他
Nice enough rooms, Keurig did not work first night, they claimed to fix for second night and was not fixed. Something looking like black mold in shower ceiling.
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酒店回复: Thank you for sharing your feedback. We’re really sorry to hear that the Keurig wasn’t working properly during your visit. That’s definitely not the experience we want for our guests. We’ve since checked and serviced the machine to make sure it’s working smoothly for everyone.We appreciate you letting us know, as it helps us improve. We hope you’ll give us another chance to provide the seamless experience you expected next time.Best regards,Hilton Garden Inn Lynnwood/Seattle
5.0分
商务出差
Staff is friendly and courteous. Rooms are spacious and clean. Hotel overall is very clean and safe. Good selection of snacks and food for purchase.
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酒店回复: Thank you for the review! Happy to hear that our staff, rooms, and cleanliness contributed to your amazing stay with us! Cannot forget about our store and restaurant as well of course! We hope to see you again soon.
停车很方便，附近还有一家酸辣泡菜汤店，设施也很干净。强烈推荐！
酒店离市中心有点远，不过酒店本身不错，附近也有一些好吃的餐厅。设施很好，酒店内部还有餐厅和酒吧，非常棒。酒店附近也能找到一些不错的餐厅。
这是一家典型的商务酒店，已全面翻新，地理位置非常便利，靠近林伍德中央车站。但是，房间的空调噪音比5号高速公路还大😅😶，而且房间清洁是隔天一次。
面向高速公路的房间
我的房间面向高速公路，非常吵。如果您和我一样睡眠较轻，我建议您预订一间面向停车场的房间。
我洗澡的时候停电了。工作人员只是说她家里有煤气，所以停电不会影响用水。
粗鲁、无益、肮脏
外面主干道在修路，其他都很好。
Excellent, friendly staff, extremely comfortable beds and great shower. Have stayed in other hotels in Lynwood and elsewhere and this is one of the very best at this price point. An very managed and welcoming facility
Nice enough rooms, Keurig did not work first night, they claimed to fix for second night and was not fixed. Something looking like black mold in shower ceiling.
Staff is friendly and courteous. Rooms are spacious and clean. Hotel overall is very clean and safe. Good selection of snacks and food for purchase.