酒店回复: Dear Miguel, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
我真的很喜欢那家酒店。
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酒店回复: Ramona, Estamos increíblemente agradecidos por su continuo apoyo y por compartir su experiencia positiva con nosotros. Clientes leales como usted nos inspiran a esforzarnos por la excelencia. ¡Si hay algo más que podamos hacer por usted, por favor háganoslo saber!
4.0分
其他
原文
翻译提供方：Google
物超所值
物超所值
干净舒适
我推荐
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酒店回复: Amarildo, Agradecemos sua avaliação maravilhosa! Ficamos felizes em saber que você adorou [aspecto específico mencionado na avaliação]. Nossa equipe trabalha arduamente para garantir que ESA atenda às suas expectativas, e é ótimo saber que conseguimos. Mal podemos esperar para recebê-lo novamente!Atenciosamente,
5.0分
其他
原文
翻译提供方：Google
我总是住在这家酒店，因为这里有厨房，很方便。
喜欢
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酒店回复: Hola Ramona, gracias por tu reseña. Nos encanta recibir huéspedes que regresan y mi personal disfruta de atenderte en cualquier momento que estés aquí. ¡Gracias nuevamente y nos vemos pronto!
5.0分
商务出差
原文
翻译提供方：Google
极好的
令人难以置信的服务
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酒店回复: Fabio, Agradecemos por sua avaliação e apreciamos que você tenha escolhido a ESA para sua estadia. Estamos ansiosos para que você fique conosco novamente e não deixe de passar por aqui para dizer olá.
3.0分
其他
原文
翻译提供方：Google
很多人住在酒店
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酒店回复: Dear Arielis, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
2.0分
其他
extended stay in port charlotte paled in comparison to sarasoya extended stay
PC needs remodel and to be kept clean
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酒店回复: Dear Kathryn, Thank you for taking a moment to share your experience. We’re sorry to hear that your visit didn’t meet expectations and that certain aspects fell short. Your comments are invaluable to us as we continue to work on necessary improvements. We hope to have the opportunity to provide you with a more satisfying stay next time.Sincerely,Hotel Management
2.0分
其他
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Front desk people are so rude. They allowed smoking right at the front door.You just can’t breath the smells of the cigarette.They should allow cigarettes smoking on the back
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酒店回复: Dear Cesar, We’re truly sorry to hear about the concerns you encountered during your visit. Providing a respectful and comfortable environment for our guests is of the utmost importance to us, and your comments will be shared with the appropriate teams to address these matters. We are grateful for your patience and hope to accommodate you again with a better impression next time.Sincerely,Hotel Management
1.0分
其他
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I made the reservation through *******. I was traveling there when I recieved a voicemail they had no WIFI and needed me to cancel the reservation and remake it. I called them back immediately and reached what I believed to be a call center for them and they said my reservation was still good. I explained the message and she placed me on hold and came back to say the reservation was indeed cancelled because of their issues. I said can you please book me as I'm enroute. She said they had no bookings available. I went to the Hampton Inn and it was awesome, cleanest hotel ever, best breakfast ever and I'll go there from now on.
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酒店回复: Dear Jill,Thank you for taking the time to share your detailed experience. It is truly unfortunate that your travel plans were disrupted, and we regret the confusion you encountered regarding your reservation. Communication is essential in ensuring a smooth arrival process, and your feedback highlights the importance of consistency across all channels. Your comments will be reviewed with the appropriate teams to strengthen moving forward. While it is disappointing that your stay did not work out as planned, your perspective is greatly valued and will be used to improve guest support.Sincerely,Hotel Management
5.0分
其他
Easy check in and check out. Facilities were clean and staff was extremely friendly
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酒店回复: Gianna, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
检查房间时，我发现房间里有两只蟑螂，当我去办公室时，没有人报告这一事件。
我真的很喜欢那家酒店。
物超所值
物超所值
干净舒适
我推荐
我总是住在这家酒店，因为这里有厨房，很方便。
喜欢
极好的
令人难以置信的服务
很多人住在酒店
extended stay in port charlotte paled in comparison to sarasoya extended stay
PC needs remodel and to be kept clean
Front desk people are so rude. They allowed smoking right at the front door.You just can’t breath the smells of the cigarette.They should allow cigarettes smoking on the back
I made the reservation through *******. I was traveling there when I recieved a voicemail they had no WIFI and needed me to cancel the reservation and remake it. I called them back immediately and reached what I believed to be a call center for them and they said my reservation was still good. I explained the message and she placed me on hold and came back to say the reservation was indeed cancelled because of their issues. I said can you please book me as I'm enroute. She said they had no bookings available. I went to the Hampton Inn and it was awesome, cleanest hotel ever, best breakfast ever and I'll go there from now on.
Easy check in and check out. Facilities were clean and staff was extremely friendly