Usually have no issues at this hotel but this was one of the worst stays I have experienced. Arrived late at night and made us wait 40mins in the lobby for our room
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酒店回复: Thank you for your feedback. We sincerely apologize for the 40-minute wait at check-in especially after a late arrival. This is not the experience we aim to provide, and we’re addressing the issue with our team to prevent it from happening again.We appreciate your past loyalty and hope to have the chance to provide a much better stay in the future.
5.0分
其他
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One of the nicest hotels I have stayed in. The room was very quiet even though there were alot of families and kids. The climate control was very comfortable and quiet. Breakfast was great. Good coffee and tea. Really nice bar and restaurant. Went to the brewery right next door and ate there and it was very good. Staying here on the way back, and looking forward to it
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酒店回复: Thank you so much for your wonderful review! We’re thrilled you enjoyed your stay from the quiet, comfortable room and breakfast to our bar and convenient location near the brewery. We can’t wait to welcome you back on your return trip!
5.0分
其他
Quick overnight. Very clean, very quiet and great beds.
Hope to return to stay longer next time!
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酒店回复: Thank you so much for your wonderful review! We’re glad you enjoyed a quiet and comfortable stay with us. We look forward to welcoming you back for a longer visit next time!
3.0分
家庭亲子
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We had a good nights rest. We got in late and the lobby was full of people with hardly room to walk and found it hard to talk. In the morning, the breakfast was good especially the fresh fruit. The food selection was better than most hotel chains but the quality was good and not exceptional. My wife wondered if there were bugs in her bed maybe a flea or something else because she experienced a few bites on her arm and legs. We had a one night stay and the staff people were helpful getting into our room but at first the staff couldn't find our reservation we made through *******.
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酒店回复: Thank you for your feedback. We’re glad you had a good night’s rest and enjoyed our breakfast. We sincerely apologize for the lobby crowd, reservation issues, and any discomfort you experienced. We take this seriously and will address it with our team. We hope to have the chance to provide a flawless stay in the future.
3.0分
其他
Staff was friendly until the morning of checkout. Lady upfront was a bit rude.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found most of our team friendly, but we’re truly sorry for the experience you had at checkout. That’s not the level of service we strive to provide. We’ll address this with our team to ensure every guest is treated with warmth and professionalism from arrival to departure. We appreciate your comments and hope you’ll consider giving us another opportunity to provide a better experience.
5.0分
情侣出游
Loved this place. Very clean, lots of food places and things to do nearby. Highly recommended!!!
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酒店回复: Thank you for the wonderful rating! We’re so glad everything met your expectations.
5.0分
其他
Great place and location to stay! Close to shops, restaurants and top golf!
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酒店回复: Thank you for your perfect rating! We’re so glad you enjoyed your stay and our convenient location near shops, restaurants, and Topgolf. We hope to welcome you back soon!
5.0分
家庭亲子
Would recommend rooms were very clean beds were comfy pillows were great
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酒店回复: Thank you so much for your kind words and perfect rating! We're thrilled to hear that you enjoyed your stay and found the rooms clean, the beds comfortable, and the pillows just right. We truly appreciate your recommendation and hope to welcome you back again soon!
5.0分
情侣出游
Enjoyed our stay! There was a lot going on in the hotel but the room was quiet. Loved the look of the room. It was very clean and comfortable!
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酒店回复: Thank you for the wonderful review and perfect rating! We’re so glad you enjoyed your stay and found your room quiet, clean, and comfortable. It’s great to hear you loved the look of the room as well. We look forward to welcoming you back again soon!
4.0分
情侣出游
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My check in and check out went great. Hotel was nice and clean. Staff friendly. Only thing is, upon check out they mentioned all of the “perks” that come with staying at Hyatt place instead of telling us that at check in. Could’ve saved money at top golf and other places we visited during our stay.
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酒店回复: Thank you for your kind words about our team, cleanliness, and check-in/out process! We apologize for not sharing our perks at the start of your stay — we’ll do better next time. We look forward to welcoming you back so you can enjoy the full Hyatt Place experience.
Usually have no issues at this hotel but this was one of the worst stays I have experienced. Arrived late at night and made us wait 40mins in the lobby for our room
One of the nicest hotels I have stayed in. The room was very quiet even though there were alot of families and kids. The climate control was very comfortable and quiet. Breakfast was great. Good coffee and tea. Really nice bar and restaurant. Went to the brewery right next door and ate there and it was very good. Staying here on the way back, and looking forward to it
Quick overnight. Very clean, very quiet and great beds.
Hope to return to stay longer next time!
We had a good nights rest. We got in late and the lobby was full of people with hardly room to walk and found it hard to talk. In the morning, the breakfast was good especially the fresh fruit. The food selection was better than most hotel chains but the quality was good and not exceptional. My wife wondered if there were bugs in her bed maybe a flea or something else because she experienced a few bites on her arm and legs. We had a one night stay and the staff people were helpful getting into our room but at first the staff couldn't find our reservation we made through *******.
Staff was friendly until the morning of checkout. Lady upfront was a bit rude.
Loved this place. Very clean, lots of food places and things to do nearby. Highly recommended!!!
Great place and location to stay! Close to shops, restaurants and top golf!
Would recommend rooms were very clean beds were comfy pillows were great
Enjoyed our stay! There was a lot going on in the hotel but the room was quiet. Loved the look of the room. It was very clean and comfortable!
My check in and check out went great. Hotel was nice and clean. Staff friendly. Only thing is, upon check out they mentioned all of the “perks” that come with staying at Hyatt place instead of telling us that at check in. Could’ve saved money at top golf and other places we visited during our stay.