酒店回复: Dear Aracely,We sincerely apologize for the negative experience you had at OYO Hotel Liberal, Kansas. The issues you described with cleanliness, noise, and staff behavior are unacceptable, and we are addressing them with our team to prevent this from happening in the future. We appreciate your feedback and regret the inconvenience caused.Sincerely,OYO Hotel Liberal, Kansas Team
This hotel is what you can expect for the price you pay. The room is clean. The bedding is clean and the bed is comfortable enough for a good night's sleep. The room is not large and this is not a resort, but if your main objective is to sleep and then get an early start, this hotel will meet your needs.
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酒店回复: Hi Herb,Thank you for your thoughtful review! We’re glad you found the room clean and comfortable at OYO Hotel Liberal, Kansas. We appreciate your feedback and hope to welcome you back soon!Best regards,YusufOYO Hotel Liberal, Kansas Team
1.0分
商务出差
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I booked a king bed & paid extra, it was a a full or queen. There is NO secondary locks on the inside of the room. As a single woman I did not feel safe & brought it up and asked to cancel. The manager seemed agitated by it & blew it off. I will not ever go back.
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酒店回复: Hi DelRay,Thank you for sharing your feedback. We're very sorry to hear about the room assignment issue and that you did not feel safe during your stay at OYO Hotel Liberal, Kansas. Your comfort and security are extremely important, and we regret that we fell short. We appreciate you bringing this to our attention and will be reviewing your concerns with our team to ensure better guest experience moving forward.Regards,MariaOYO Hotel Liberal, Kansas
4.0分
其他
The front staff and reception was very nice. The room was adequate, clean and the bed was very comfortable.
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酒店回复: Dear Dawn,Thank you so much for your kind feedback! We're thrilled to hear that you had a pleasant experience with our front desk staff and that you found the room clean and comfortable. We always strive to provide a welcoming atmosphere and a restful stay, so it's great to know that we met your expectations.We hope to welcome you back to OYO Hotel Liberal, Kansas, for another comfortable stay in the future!Best regards,The OYO Hotel Liberal, Kansas Team
4.0分
商务出差
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Excellent bargain. Nice clean room.
The manager was polite and helpful. This is a check in at the window situation. It was quick and easy. Don’t expect to go in the lobby. I think they have got it right. They are good people. The property was very well lit. It was a quick choice to stay there after other accommodations fell through. It was a good decision. I was able to spend more on entertainment rather than being poor due to paying 3 times as much for the room. I will be staying there on future trips. Clean, safe ,needs repairs. If your own home is perfect feel free to give it a pass. They don’t need the criticism.
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酒店回复: Dear Guest,Thank you for sharing your wonderful experience with us. We're delighted to hear that you found our rooms clean and our manager polite and helpful. It's great to know that our unique check-in process and well-lit property added to your positive stay. We understand the importance of affordability, and we're glad you could enjoy more entertainment during your trip.We appreciate your feedback regarding the need for repairs and are committed to maintaining and improving our property to ensure a comfortable stay for all our guests. We look forward to welcoming you back on your future trips.Warm regards, Team OYO
3.0分
家庭亲子
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I chose this hotel because it appeared to be a quaint friendly little place in a relatively safe area. The front desk person was not pleasant to interact with and at no point did we have access to the front lobby to check in during regular check in hours. The room smelled musty and appliances were covered in dust. In addition, the tv did not work and more alarming, we could not locked the deadbolt despite multiple attempts so we had to place a chair in front on the door for some feeling of security.
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酒店回复: Dear Shanelle,We understand that your experience was not up toexpectations. Do not worry, we are continuously working to improve our services tomake sure your next stay is a pleasant one. Sincerely,LisaOYO Hotel Liberal, Kansas
2.0分
商务出差
Cheap towels, light didn’t work, deadbolt didn’t work, requires a deposit but charges a service fee of 250. Didn’t have a lock on the bathroom door.
1.0分
商务出差
Eco friendly. If you get there late dont expect a cool room or fridge. They wont turn anything on before hand.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience of not having the room and fridge prepared for your late arrival. We are reviewing our procedures to ensure that all guests, regardless of arrival time, find their rooms comfortable and ready. We hope to have the opportunity to welcome you back for a more seamless experience.Warm regards, Team OYO
4.0分
家庭亲子
The room was excellent
Could use more towels had three beds only two towels
他们简直就是个骗子。收你50美元，还不肯退。房间脏兮兮的，卫生状况很差，跟网上预订的房间完全不一样。我的房间灰尘味儿特别重，空调噪音也很大。前台接待员态度很差。最好还是订别家吧。如果由我来决定，我给10⭐️。
工作人员非常粗鲁，负责办理入住手续的女士不尊重隐私。我在那里住了三天，她没有敲门就打开了门，在我洗澡的时候进来检查房间。然后当我退房时，他们想向我收取额外的 60 美元，因为我退房晚了 20 分钟，当我告诉他们我不会支付这笔费用时，那个男人开始对我大喊大叫，侮辱我说他要叫警察把我赶出他的住处。真的很无礼，很粗鲁。
This hotel is what you can expect for the price you pay. The room is clean. The bedding is clean and the bed is comfortable enough for a good night's sleep. The room is not large and this is not a resort, but if your main objective is to sleep and then get an early start, this hotel will meet your needs.
I booked a king bed & paid extra, it was a a full or queen. There is NO secondary locks on the inside of the room. As a single woman I did not feel safe & brought it up and asked to cancel. The manager seemed agitated by it & blew it off. I will not ever go back.
The front staff and reception was very nice. The room was adequate, clean and the bed was very comfortable.
Excellent bargain. Nice clean room.
The manager was polite and helpful. This is a check in at the window situation. It was quick and easy. Don’t expect to go in the lobby. I think they have got it right. They are good people. The property was very well lit. It was a quick choice to stay there after other accommodations fell through. It was a good decision. I was able to spend more on entertainment rather than being poor due to paying 3 times as much for the room. I will be staying there on future trips. Clean, safe ,needs repairs. If your own home is perfect feel free to give it a pass. They don’t need the criticism.
I chose this hotel because it appeared to be a quaint friendly little place in a relatively safe area. The front desk person was not pleasant to interact with and at no point did we have access to the front lobby to check in during regular check in hours. The room smelled musty and appliances were covered in dust. In addition, the tv did not work and more alarming, we could not locked the deadbolt despite multiple attempts so we had to place a chair in front on the door for some feeling of security.
Cheap towels, light didn’t work, deadbolt didn’t work, requires a deposit but charges a service fee of 250. Didn’t have a lock on the bathroom door.
Eco friendly. If you get there late dont expect a cool room or fridge. They wont turn anything on before hand.
The room was excellent
Could use more towels had three beds only two towels