The room me and husband stayed in it had bugs in it had to move into another room we will never go back there again
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Bay Minette. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Lobby had a foul odor. Rooms were horrible. Visible roaches when we checked out the room. And smelt like foul Still waiting to get a refund back.
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酒店回复: Dear Delitha,I appreciate you sharing your feedback following your stay at the Red Roof Inn Bay Minette. I was saddened to read that your stay fell short of your expectations due to the possibility of an unpleasant odor and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you travel.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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I had several roaches in the bathroom, I didn't notice it anywhere else during my two day stay. You pay for what you get, price was low so I guess this was to be expected.
Needs upgrades and extermination.
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酒店回复: Dear Booker,I appreciate you sharing your feedback following your stay at the Red Roof Inn Bay Minette. We're disappointed to read that your stay fell short of your expectations due to the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope to have another chance to better serve you in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
The clerk was super nice and helpful. Loved how convenient it was to everything. We had a pet with us so it was nice having the ground floor!
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酒店回复: Dear Dawn, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bay Minette. We are glad to read that you found our staff to be nice and helpful. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
1.0分
家庭亲子
It smelled like urine and there where dogs locked up somewhere on the property barking loudly. No elevator so my mom was not able to get upstairs.
1.0分
家庭亲子
Stains on sheets and just nasty! Tub had cigarette burns on it.. felt unsafe..
1.0分
其他
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So dirty!!!!!
The hotel room was gross. Very dirty. Stains on bedding and towels. We killed several bugs. We were awakened by men working outside our room at 5 am. Painting, scraping and talking loudly. The room looked like it hadn’t been touched in weeks. Dust and bugs and stained up bedding is ridiculous
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酒店回复: Dear Danette, thank you for your valuable feedback. We sincerely apologize for the unacceptable conditions you experienced during your stay. Cleanliness and comfort are our top priorities, and it’s disappointing to hear that we fell short. We will immediately address the housekeeping issues with our team to ensure all rooms meet proper cleanliness standards, including fresh bedding and thorough pest control. Additionally, we regret the early morning disturbance and will work on better scheduling maintenance to avoid disrupting our guests. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention so we can make necessary improvements.Best Regards, Customer Care Team
1.0分
其他
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Stayed only because it was close to where in needed to be for work. ROACHES are present. A/C vent filthy & appeared to have mold. Lobby smells awful, cats hanging around, but the employees are nice. Place needs to be shut down renovated and exterminated. Sheets were filthy. So I slept on the other bed in the room. Usually don’t write reviews but this place was pretty awful. Keep this in mind before you book.
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酒店回复: Dear Ivan, we sincerely apologize for the issues you encountered during your stay. Your feedback about the cleanliness, pest control, and overall condition of the property is taken very seriously, and we are committed to addressing these concerns immediately. It's encouraging to hear that our staff provided friendly service, but we understand that this does not compensate for the other shortcomings. Please be assured that we are actively working on improvements, including a thorough cleaning and maintenance schedule. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future.Best Regards, Customer Care Team
3.0分
其他
The only problem was parking
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Bay Minette. We understand that parking was an issue during your stay, and we apologize for the inconvenience this caused. We are actively exploring solutions to improve our parking situation for future guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope we have the opportunity to see you again in the future.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Stayed there before and it was nice, but this time threw the covers back comforter had stains on it, they straighten the bed up without changing the sheets, had yellow stain, crumbs, and blood stains on it, the head lady did come and clean everything for us, and the office smell when you go in, overall they're not doing a good upkeep on the hotel at all , doubt if ill be back at this hotel when i visit my hometown
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酒店回复: We apologize that your stay wasn't up to standards. Problems at the time were taken care of promptly and resolved at the time. For the office smell, we use incense after mopping and wiping down the lobby.
Discussed
The room me and husband stayed in it had bugs in it had to move into another room we will never go back there again
Lobby had a foul odor. Rooms were horrible. Visible roaches when we checked out the room. And smelt like foul Still waiting to get a refund back.
I had several roaches in the bathroom, I didn't notice it anywhere else during my two day stay. You pay for what you get, price was low so I guess this was to be expected.
Needs upgrades and extermination.
The clerk was super nice and helpful. Loved how convenient it was to everything. We had a pet with us so it was nice having the ground floor!
It smelled like urine and there where dogs locked up somewhere on the property barking loudly. No elevator so my mom was not able to get upstairs.
Stains on sheets and just nasty! Tub had cigarette burns on it.. felt unsafe..
So dirty!!!!!
The hotel room was gross. Very dirty. Stains on bedding and towels. We killed several bugs. We were awakened by men working outside our room at 5 am. Painting, scraping and talking loudly. The room looked like it hadn’t been touched in weeks. Dust and bugs and stained up bedding is ridiculous
Stayed only because it was close to where in needed to be for work. ROACHES are present. A/C vent filthy & appeared to have mold. Lobby smells awful, cats hanging around, but the employees are nice. Place needs to be shut down renovated and exterminated. Sheets were filthy. So I slept on the other bed in the room. Usually don’t write reviews but this place was pretty awful. Keep this in mind before you book.
The only problem was parking
Stayed there before and it was nice, but this time threw the covers back comforter had stains on it, they straighten the bed up without changing the sheets, had yellow stain, crumbs, and blood stains on it, the head lady did come and clean everything for us, and the office smell when you go in, overall they're not doing a good upkeep on the hotel at all , doubt if ill be back at this hotel when i visit my hometown