酒店回复: Dear Guest User,Greetings from Sofitel Dubai The Obelisk.Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to learn that your experience was the most enjoyable and satisfying you have had in Dubai and that we were able to exceed your expectations throughout your visit.It is a pleasure to know that our convenient location, with direct access to the metro and the adjoining mall, supermarket, and cafés, contributed to a seamless and comfortable stay. We are equally pleased that you appreciated the cleanliness, comfort, soundproofing, and the unique Egyptian-inspired design of the hotel, which you found both elegant and memorable.Your kind words about our team are especially rewarding. Providing warm, attentive, and professional service is at the heart of what we do, and we are delighted to know that you felt genuinely welcomed, respected, and cared for from arrival through departure. Your recognition will certainly be shared with our ambassadors as a great source of motivation.We are honoured by your recommendation and grateful that you have chosen us as your preferred hotel for your future visits to Dubai. It will be our great pleasure to welcome you back for another exceptional stay.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We sincerely regret to learn that certain aspects of your experience did not meet your expectations, particularly your arrival experience, room configuration, and breakfast variety. Please accept our apologies for any inconvenience caused by the check-in timing and for the bedding options not being ideally suited for your family’s needs. Your comments are truly valuable and have been shared with the relevant teams for review and improvement.Regarding breakfast, we are sorry to hear that the selection and ambiance did not resonate with your preferences. We continuously strive to provide a diverse international offering, and your feedback will certainly help us enhance both variety and presentation.We are, however, pleased to know that you found the room service satisfactory and appreciated our convenient location, with the nearby metro station and direct access to WAFI Mall and its dining options such as PAUL.Thank you once again for your constructive comments. We truly hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay.Warm regards,Sofitel Dubai The Obelisk

酒店回复: Dear Valued Guest,Greetings from Sofitel Dubai The Obelisk.Thank you very much for sharing your detailed and thoughtful review following your stay with us. We are truly pleased to learn that you enjoyed an amazing experience overall and that our location, spacious Deluxe Twin Room, cleanliness, amenities, and surroundings met — and even exceeded — your expectations.We are delighted to know that the convenience of our proximity to the metro station, shopping mall, and Carrefour added value to your stay, especially as the final stop of your journey. It is equally gratifying to read your kind comments regarding the generous room size, breathtaking high-floor views, comfortable bedding, large bathtub, and in-room amenities. We are especially honoured that you chose Sofitel Dubai The Obelisk to celebrate your honeymoon, and we are pleased that the chocolate cake was a thoughtful touch that enhanced this special occasion.Your appreciation of our outdoor swimming pool on the sixth floor truly means a lot to us. It is wonderful to know that you were able to relax, unwind, and fully enjoy the pool facilities, poolside bar, food offerings, and happy hour experience. Such moments of comfort and leisure are exactly what we aim to create for our guests.At the same time, we sincerely apologise for any inconvenience caused by the external food delivery policy requiring guests to collect orders from the lobby. We appreciate you sharing this constructive feedback, and we fully understand how this may have been less convenient. Please be assured that your comments have been noted and will be shared with the relevant teams for future consideration as we continuously strive to enhance our guest experience.Once again, thank you for choosing Sofitel Dubai The Obelisk and for your kind recommendation. We truly hope to have the pleasure of welcoming you back for another memorable stay in the near future.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: Dear Anonymous User,Greetings from Sofitel Dubai The Obelisk.Thank you for taking the time to share your feedback following your recent two-night stay with us. We are pleased to note your positive ratings for our service, cleanliness, and location.However, we sincerely regret to learn about the disturbance caused by the air-conditioning noise in your room, which affected your sleep quality. Please accept our apologies for this inconvenience. A restful and comfortable environment is essential to the Sofitel experience, and it is clear that we did not fully meet this expectation on this occasion.Rest assured that your comments have been shared with our Engineering team for immediate inspection and corrective action to prevent a recurrence. Should we have the opportunity to welcome you back, we would be grateful if you could inform us in advance so we may personally ensure a quieter room allocation and a more comfortable stay.We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you again for a seamless and relaxing experience.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: Dear Anonymous User,Greetings from Sofitel Dubai The Obelisk.Thank you for your outstanding feedback regarding your recent stay in our DOUBLE Double Deluxe room. We are truly honoured by your kind words and delighted to learn that you found both our luxurious amenities and the thoughtful hospitality of our team to be of an exceptional standard.Your recommendation means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering memorable and refined experiences for our guests. We very much look forward to welcoming you back for another remarkable stay in the near future.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: Dear Valued Guest,Greetings from Sofitel Dubai The Obelisk.Thank you very much for sharing your outstanding feedback and for your perfect rating. We are delighted to know that your stay exceeded expectations.It is wonderful to learn that you appreciated our strategic location, modern facilities, and convenient access to shopping and transportation. We are equally pleased that our French-style breakfast offerings suited your needs and enhanced your overall experience.We truly value your feedback and look forward to welcoming you back again in the future.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: Dear Guest User,Greetings from Sofitel Dubai The Obelisk.Thank you for taking the time to share your detailed feedback following your stay in our Deluxe Twin Room. We are delighted to learn that you appreciated the convenience of our valet service, complimentary parking, and the smooth delivery of your luggage to the room. It is also wonderful to know that you enjoyed our breakfast selection, including the freshly baked breads and made-to-order eggs and beverages, and that you found it both delicious and satisfying.We truly value your observation regarding the breakfast timing and sincerely apologise for any inconvenience this may have caused. Your constructive feedback is important to us, and we will review our approach to ensure a more flexible and seamless experience for our guests.We are especially pleased that you found the room spacious and impeccably maintained by our housekeeping team, with careful attention to every detail, providing excellent value for your stay. We look forward to welcoming you back for another comfortable and memorable experience.Kind regards,Sofitel Dubai The Obelisk.

酒店回复: 尊敬的宾客， 迪拜方尖碑索菲特酒店向您问好！ 感谢您如此精彩的点评，并分享了您近期入住体验的详尽感受。我们很高兴得知您选择我们酒店，并且从优雅的接待处到豪华的客房和美味的早餐，您的入住体验都符合您对雅高集团旗下高端酒店的期望。很高兴您喜欢我们宽敞的泳池、前往迪拜购物中心的便捷班车以及直达瓦菲购物中心的便利。 您对我们优秀团队的赞赏对我们意义非凡，我们会与所有同事分享您的宝贵意见，以鼓励您。我们期待您再次光临，享受更多难忘的住宿体验。 此致， 迪拜方尖碑索菲特酒店

酒店回复: 尊敬的宾客： 迪拜方尖碑索菲特酒店向您问好！ 感谢您分享您的宝贵反馈。我们很高兴得知您入住愉快，并对我们服务、设施、泳池、餐厅和酒吧的评价感到满意。我们也很高兴得知我们酒店与瓦菲购物中心和家乐福的便捷交通提升了您的入住体验。 我们期待您再次光临迪拜，享受难忘的住宿体验。 此致， 迪拜方尖碑索菲特酒店

酒店回复: 亲爱的 Duaa， 迪拜方尖碑索菲特酒店致以诚挚的问候！ 感谢您的精彩点评，并感谢您抽出时间分享您近期入住体验的宝贵意见。我们非常高兴地听到，从客房、设施到服务和周边环境，您的体验方方面面都超出了您的预期。 您慷慨地将您对 Mahmoud 先生、Ankur 先生、Bahaa 先生和 Ramesh 先生的赞赏传达给了他们以及整个团队。他们很高兴能为您留下如此难忘的印象，并感谢您的认可。 我们非常荣幸地接待您，并期待在不久的将来再次欢迎您，享受另一次精彩的体验。 诚挚的问候！ 迪拜方尖碑索菲特酒店