酒店回复: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found our hotel to be of high standard. It is wonderful to know that you appreciated our plentiful breakfast and swimming pool, and that your overall experience was satisfying.Your kind words will be shared with our team as motivation to continue providing excellent service and memorable experiences for all our guests.We look forward to welcoming you back to Mercure Serpong Alam Sutera on your next visit.Best regards,Jessica UekermannGeneral Manager
酒店回复: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to learn that your experience did not fully meet your expectations, particularly with the bathroom condition and the low water pressure, even after our team’s assistance. Please accept our sincere apologies for the inconvenience this caused during your stay.Your comments are highly appreciated and have been shared with our maintenance team for immediate follow-up and improvement. We have also taken note of your feedback regarding the bathroom fixtures as part of our ongoing efforts to enhance our facilities and guest comfort.Once again, thank you for sharing your valuable insights. We truly hope to have the opportunity to welcome you back to Mercure Serpong Alam Sutera and provide you with a more pleasant experience on your next visit.Kind regards,Jessica UekermannGeneral Manager
酒店回复: Dear Valued Guest,Warm greetings from Mercure Serpong Alam Sutera.Thank you for sharing your honest feedback with us. We sincerely apologize that your recent stay did not meet your expectations and that you found the service and facilities to be below our usual standards.Please be assured that we take your comments seriously, especially regarding the condition of the rooms, the cleanliness, and the breakfast quality. We are currently working on improvements and renovations to enhance our guest experience.We understand your concerns about pricing and value, and we will carefully review these aspects to ensure better cost performance for our guests.We appreciate your continued patronage and hope to have the opportunity to welcome you back in the future with a much-improved experience.Warm regards,Jessica UekermannGeneral Manager
5.0分
高级大床房
商务出差
价格适中，服务好
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酒店回复: Dear Ms. Mr. Mark Chen,Greetings from Mercure Serpong Alam Sutera, the jewel in the city!Thank you for taking the time to share your positive feedback for your current stay at our hotel.We are very pleased to know that your stay was met your expectation because our good service and reasonable orice. Your kind review will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future.The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon.Thank you and best regards,Jessica UekermannGeneral Manager
酒店可以，在雅加达算是档次高，早餐丰盛，还有游泳池，不错挺满意
房间内部设施还可以，就是洗手间差强人意。维护老旧，然后水压小的可怜，即便找酒店的人来修了以后依旧小的可怜。马桶和洗手池都比较陈旧了
总体入住体验非常好。房间干净又安静（在8楼）。泳池和健身房都能正常使用，工作人员每次客人用完后都会清洁所有器械。
位置很好，整体来说都很方便！但早餐味道就一般般了。
酒店位置很好，但设施有点旧了。最主要的是，房间里太潮湿了，住着感觉一直湿漉漉的，很不舒服。
咋评价呢，我认为远不如以前的服务了，房间也老了，旧了，进去一股味道，早餐也不如以前了，以前吃的很多，现在也不行了，但是价格却涨了不少，没有性价比。
价格适中，服务好
・因为出差已经住过好几次了，这家酒店非常方便。
・酒店对面马路就是商场，里面有很多餐厅和超市。一个人吃晚餐的时候很方便。
・游泳池足够大，游起来很舒服。
・距离机场大约30分钟车程。
・前台服务也很好，没什么问题。
酒店地理位置很好，离购物中心很近，周边有很多餐馆。住在这里很方便。
这家酒店有点年头了。卫生方面有待提高。地毯吸尘不彻底，有些开关坏了。房间灯光昏暗，我不得不要求额外的工作台灯，员工给了我。员工很有礼貌，很客气，但是我的请求需要说两次才得到处理。