酒店回复: Dear Guest, It was a pleasure to read your fantastic review about your time with us. We strive to give our guests outstanding hospitality and appreciate your compliments. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Allanison, Thank you for the kind rating and generous comments. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management
3.0分
情侣出游
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Staff with great customer service very charming.
No housekeeping while 4 day stay- Friday to Tuesday.
Rooms cleaned but smelled musty/damp.
No shampoo/conditioner. No toothpaste.
For toilet paper spouse had to go and request in front office
Cracked walls/couch.
To make local phone calls- you’ll be charged $.
No full breakfast- more like granola bars, coffee, muffins.
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酒店回复: Dear Kenia, We regret the concerns you experienced during your stay. As an extended stay hotel, housekeeping is provided weekly, with additional services available upon request. Toiletries such as shampoo, conditioner, and toothpaste can also be collected at the front desk. We are addressing maintenance issues including walls, furniture, and odor concerns. Please note our grab-and-go breakfast is designed for convenience. We value your input and look forward to improving your next visit. Sincerely, Hotel Management
5.0分
家庭亲子
Close option for visiting six flags. Pets allowed for small fee which was amazing! The staff was friendly and made everything easy.
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酒店回复: Dear Sarah, Thank you for sharing your thoughtful review of your stay with us. We are delighted to know our convenient location near Six Flags made your visit enjoyable and that you appreciated our pet-friendly policy with a small fee, making it easier to travel with your furry companion. It is wonderful to hear our friendly staff made everything simple and welcoming for you, as guest comfort and satisfaction remain our top priorities. We truly value your kind words and look forward to the pleasure of welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management
2.0分
其他
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Bed sheets were not clean …. Had a few strands of hair and other small debris from previous occupant. Ended up sleeping in my clothes. General appearance of room looked very worn out.
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酒店回复: Dear Steven,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
2.0分
其他
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Staff was friendly and helpful hotel was in a great location just had mold in my bathroom ceiling over the tub knew it smelled weird when i came in but i traveled 6 hours there and they didnt have anymore rooms available so i didnt know what to do
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酒店回复: Dear Jeremy, Thank you for sharing your experience with us. We are glad to hear that you found our staff friendly and helpful and appreciated our convenient location. However, we sincerely apologize for the concern regarding mold in the bathroom ceiling and the unpleasant odor you encountered. This does not reflect our standards, and your feedback has been shared with our maintenance and housekeeping teams for immediate attention to ensure such issues are resolved promptly. We truly value your comments as they help us improve. We appreciate your understanding and look forward to welcoming you back for a much better experience.Sincerely,Hotel Management
1.0分
其他
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My experience with this hotel was terrible, and I doubt if I ever stay at an Extended Stay again. Who ever heard of not having a bathroom in the lobby, Because my plane was delayed, I could not check into the hotel. There was no person on duty at night, but I was informed about the phone that they said I should have used.I spent the night at a restaurant in the area because I had nowhere else to go. on my return at 6 the next morning, I was not able to check in because they had me as a no show. I can't call when I have my phone on airplane mode after being diverted to South Carolina instead of Atlanta. I tried two other numbers that only told me that I needed to call the hotel directly. So, I am very unhappy about this experience. My travel experience was ruined by the experience at this hotel.
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酒店回复: Dear JACQUELINE, We sincerely apologize for the inconvenience you faced during your stay, especially due to the lack of staff availability at night and the difficulties in reaching us after your flight delay. We understand how frustrating it must have been not being able to check in and having to make alternate arrangements. Please know we are reviewing our after-hours procedures and communication process to better assist guests in similar situations. Your feedback is extremely valuable in helping us improve. We truly regret the inconvenience and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
3.0分
家庭亲子
The staff is very friendly and are committed to meeting the tenants needs. Very safe property and convenient to Walmart and I-20
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酒店回复: Dear Tanicha, Thank you for sharing your wonderful feedback about your recent stay with us. We are thrilled to hear that our staff’s friendliness and commitment to meeting your needs made such a positive impression. Providing a safe and comfortable environment is always our top priority, and we’re delighted you felt secure during your time here. We’re also glad that our convenient location near Walmart and I-20 added to the ease and enjoyment of your stay. Your kind words mean so much to our team, and we look forward to welcoming you back soon for another exceptional experience.Sincerely,Hotel Management
3.0分
其他
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Medicore....
Stay was ok. I don't like the face when stay if you not staying longer than a week your room isn't cleaned. Then when asked you are told that it would be the next day and nobody ever comes. When needing to exchange towels was told by the receptionist that they wasn't doing it at that time. Mind you he was just there doing nothing and it was only 9:30-945 pm.
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酒店回复: Dear Kianca, Thank you for your review. Providing a relaxed and seamless stay is our motto for every guest who enters our hotel. However, we were sorry to read that we could not meet all your expectations. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
很好，但是每周付款非常复杂，因为如果你想把东西留在房间里，你就不能这样做，因为你必须亲自去那里付款，你不能在网上付款，其他人也不能这样做。
预订非常方便
好的
Staff with great customer service very charming.
No housekeeping while 4 day stay- Friday to Tuesday.
Rooms cleaned but smelled musty/damp.
No shampoo/conditioner. No toothpaste.
For toilet paper spouse had to go and request in front office
Cracked walls/couch.
To make local phone calls- you’ll be charged $.
No full breakfast- more like granola bars, coffee, muffins.
Close option for visiting six flags. Pets allowed for small fee which was amazing! The staff was friendly and made everything easy.
Bed sheets were not clean …. Had a few strands of hair and other small debris from previous occupant. Ended up sleeping in my clothes. General appearance of room looked very worn out.
Staff was friendly and helpful hotel was in a great location just had mold in my bathroom ceiling over the tub knew it smelled weird when i came in but i traveled 6 hours there and they didnt have anymore rooms available so i didnt know what to do
My experience with this hotel was terrible, and I doubt if I ever stay at an Extended Stay again. Who ever heard of not having a bathroom in the lobby, Because my plane was delayed, I could not check into the hotel. There was no person on duty at night, but I was informed about the phone that they said I should have used.I spent the night at a restaurant in the area because I had nowhere else to go. on my return at 6 the next morning, I was not able to check in because they had me as a no show. I can't call when I have my phone on airplane mode after being diverted to South Carolina instead of Atlanta. I tried two other numbers that only told me that I needed to call the hotel directly. So, I am very unhappy about this experience. My travel experience was ruined by the experience at this hotel.
The staff is very friendly and are committed to meeting the tenants needs. Very safe property and convenient to Walmart and I-20
Medicore....
Stay was ok. I don't like the face when stay if you not staying longer than a week your room isn't cleaned. Then when asked you are told that it would be the next day and nobody ever comes. When needing to exchange towels was told by the receptionist that they wasn't doing it at that time. Mind you he was just there doing nothing and it was only 9:30-945 pm.