酒店回复: Dear Guest, Thank you for taking the time to share your thoughtful suggestions. We truly appreciate your feedback regarding designated areas for guests with pets and non-pet travelers, as well as your recommendation for more frequent room cleanings. Your insights are valuable and help us improve the comfort and experience of all our guests. We are reviewing options to enhance our pet-friendly policies and housekeeping schedules to better meet varying guest needs. Providing a clean, inclusive, and well-maintained environment remains our top priority. We sincerely thank you for your input and hope to welcome you back soon.Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
酒店气味难闻，需要更频繁地清洁。
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酒店回复: Dear Guest, We sincerely apologize for the cleanliness concerns you experienced during your stay. This is not the standard of quality we strive to maintain. Please be assured that our housekeeping and maintenance teams have been notified. Your comments are extremely valuable in helping us improve our guest experience. We truly regret the inconvenience caused and hope you’ll allow us another opportunity to welcome you back for a much-improved and comfortable stay.Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
臭气
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酒店回复: Dear Guest, We sincerely apologize for the specific concern you encountered during your stay. This is certainly not the experience we want any of our guests to have. Our housekeeping and maintenance teams have been notified to ensure it does not happen again. We truly value your feedback, as it helps us maintain the quality and comfort our guests deserve. We hope you’ll consider giving us another opportunity to provide you with a fresh, comfortable, and enjoyable stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Allanison, Thank you for the kind rating and generous comments. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Sincerely,Hotel Management
5.0分
其他
Staffs are very welcoming this is my second time staying in this hotel very clean and comfortable bed.
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酒店回复: Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you chose to stay at Extended Stay America for a second time and that our staff made you feel welcomed. It is equally gratifying to know that you found the rooms very clean and the beds comfortable, as we strive to provide a relaxing and enjoyable experience for all our guests. Your continued support and kind words encourage our team to maintain the highest standards of service and hospitality. We look forward to welcoming you back for many more pleasant stays.Sincerely,Hotel Management
3.0分
其他
Nothing much to tell. I needed a room they provided a room. Nothing extra. No late check out. Front desk not friendly.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are glad we were able to provide you with a room when you needed one; however, we sincerely apologize that your overall experience fell short of expectations. Your comments regarding the lack of extra services, the unavailability of a late check-out, and the unfriendly interaction at the front desk are concerning and do not reflect the level of hospitality we strive to deliver. We will address this with our team to ensure better service moving forward. We appreciate your honesty and hope to provide a much-improved experience in the future.Sincerely,Hotel Management
5.0分
其他
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My recent stay at the Extended Stay of America hotel was a very pleasant experience. The hotel is in a very convenient area. If you forgot to pack something there is a Walmart across the street. Restaurants nearby.
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酒店回复: Dear Guest, Thank you for sharing your kind review of your recent stay at Extended Stay America. We are pleased to know that you had a pleasant experience and found our convenient location near restaurants and Walmart helpful during your visit. It’s always our goal to provide comfort and convenience to our guests. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back soon for another enjoyable and comfortable stay.Sincerely,Hotel Management
5.0分
其他
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The staff here is amazing they get on anything you want immediately they're real cool down to earth all the people who stay here really cool down the earth it's not a lot of problems I like it smooth sailing
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酒店回复: Dear Stacy, It’s such a pleasure to hear how much you enjoyed the easygoing atmosphere and the warm hospitality from our team. They will be thrilled to know their attentiveness made your stay feel so relaxed and enjoyable. We love creating a space where guests can unwind and feel at home, surrounded by friendly faces. Your kind words capture exactly the environment we strive to maintain every day. Thank you for staying with us at Extended Stay America; we truly appreciate it and look forward to welcoming you back for another smooth and pleasant stay soon.Sincerely,Hotel Management
3.0分
情侣出游
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Staff with great customer service very charming.
No housekeeping while 4 day stay- Friday to Tuesday.
Rooms cleaned but smelled musty/damp.
No shampoo/conditioner. No toothpaste.
For toilet paper spouse had to go and request in front office
Cracked walls/couch.
To make local phone calls- you’ll be charged $.
No full breakfast- more like granola bars, coffee, muffins.
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酒店回复: Dear Kenia, We regret the concerns you experienced during your stay. As an extended stay hotel, housekeeping is provided weekly, with additional services available upon request. Toiletries such as shampoo, conditioner, and toothpaste can also be collected at the front desk. We are addressing maintenance issues including walls, furniture, and odor concerns. Please note our grab-and-go breakfast is designed for convenience. We value your input and look forward to improving your next visit. Sincerely, Hotel Management
5.0分
家庭亲子
Close option for visiting six flags. Pets allowed for small fee which was amazing! The staff was friendly and made everything easy.
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酒店回复: Dear Sarah, Thank you for sharing your thoughtful review of your stay with us. We are delighted to know our convenient location near Six Flags made your visit enjoyable and that you appreciated our pet-friendly policy with a small fee, making it easier to travel with your furry companion. It is wonderful to hear our friendly staff made everything simple and welcoming for you, as guest comfort and satisfaction remain our top priorities. We truly value your kind words and look forward to the pleasure of welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Management
为宠物提供合适的活动区域，与客房分开；指定一间专门的房间供宠物使用，另一间供非宠物使用（例如，一楼供宠物使用，二楼供残疾人士使用）；增加客房清洁频率，而不仅仅是每14天清洁一次。
酒店气味难闻，需要更频繁地清洁。
臭气
好的
Staffs are very welcoming this is my second time staying in this hotel very clean and comfortable bed.
Nothing much to tell. I needed a room they provided a room. Nothing extra. No late check out. Front desk not friendly.
My recent stay at the Extended Stay of America hotel was a very pleasant experience. The hotel is in a very convenient area. If you forgot to pack something there is a Walmart across the street. Restaurants nearby.
The staff here is amazing they get on anything you want immediately they're real cool down to earth all the people who stay here really cool down the earth it's not a lot of problems I like it smooth sailing
Staff with great customer service very charming.
No housekeeping while 4 day stay- Friday to Tuesday.
Rooms cleaned but smelled musty/damp.
No shampoo/conditioner. No toothpaste.
For toilet paper spouse had to go and request in front office
Cracked walls/couch.
To make local phone calls- you’ll be charged $.
No full breakfast- more like granola bars, coffee, muffins.
Close option for visiting six flags. Pets allowed for small fee which was amazing! The staff was friendly and made everything easy.