酒店回复: Dear BIN, Thank you for choosing us and sharing your experience. We're sorry for any inconvenience you experienced during check-in, and we appreciate your patience. It's valuable for us to know about your stay. While we don't provide daily housekeeping service to preserve guest privacy, we apologize for any initial oversight with toiletries and toilet paper. Your feedback is essential as we continuously strive to enhance our services. If your travels bring you back to the area, we'd be grateful for another opportunity to serve you better. Thank you for your stay.Sincerely,Hotel Management
酒店回复: Dear Adan,Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet your expectations, and we regret the frustration it caused. Your concerns have been noted and shared with the appropriate teams to ensure they are addressed promptly. We appreciate your feedback, as it helps us improve. We hope you'll consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
2.0分
其他
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Dirty, water pressure is non existent. Lights turn on and off in the middle of the night. Fridge didnt keep anything cold. I felt gross when i was there. I even left early. Tile floor is dirty. Having to go through one door to go in and out the building past the front desk is ridiculous. Using a key card to go in and out is all ridiculous.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear that your stay left you feeling uncomfortable, and we appreciate you taking the time to let us know what you encountered. The cleanliness and maintenance concerns you mentioned are being reviewed closely with our team so we can address them and ensure a better environment moving forward. Your feedback is essential, and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
1.0分
其他
The room was severely neglected! Awful experience to have to deal with after traveling all day.
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酒店回复: Dear Guest, Thank you for your feedback. We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments are important and will be used to guide improvements for the future. We appreciate you sharing your perspective and hope you might consider giving us another opportunity to offer a more positive stay.Sincerely,Hotel Management
1.0分
其他
Overall just terrible customer service and the rooms aren’t as they look on the website. Much dirtier.
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酒店回复: Dear Liliana, Thank you for taking the time to share your experience. We truly regret that your stay did not reflect the quality and presentation shown online. Guest comfort and satisfaction are always priorities for us, and your observations highlight areas where we can do better. We will be sharing this with our team to ensure greater consistency and attention to detail across all rooms. Your feedback is greatly appreciated, and we hope you might consider giving us another opportunity to provide a far more positive experience in the future.Sincerely,Hotel Management
3.0分
其他
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You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that
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酒店回复: Dear Lisa,Thank you for taking the time to share your thoughts. We are pleased to hear that our team contributed positively to your stay and that you found value in your accommodations. We sincerely apologize for the concerns you noticed regarding the hallways and overall upkeep. Your feedback is invaluable as we continue to work on enhancing both cleanliness and presentation throughout the property. We hope you will consider staying with us again so we can provide an even more polished and enjoyable experience in the future.Sincerely,Hotel Management
我一直很喜欢住在这里，这是我住过最好的酒店之一。
他们在我入住的时候把名字搞混了。这种事可能会发生。但正因为如此，我没有网络，第二天早上前台也没有人知道我住在这里。免费早餐只有咖啡，早上8点就没有其他吃的了。据工作人员说，这种情况是众所周知的，但管理层不想做任何改变。在我看来，他们根本不应该宣传有早餐。
酒店很方便，性价比高。
办理手续超慢，找不到订单。房间设施简单，没有卫生纸、洗漱用具没有配。
总体来说，一切都和图片一模一样，条件也很好。早餐选择非常有限，而且有一天没有咖啡。那个周末房间钥匙（房卡）出了点问题。
除此之外，地理位置非常好，尤其是我们去了银湖高尔夫球场。
我再也不会回到这么破烂不堪的地方了。他们没有清洁人员，也不给房客提供钥匙。如果你需要干净的毛巾，你得把脏毛巾拿到前台去换新的。最后，前台的人对顾客很粗鲁，通常躲在后面。他们很少待在前面；这地方看起来就像被废弃了一样。我再也不会回到这个地方了。
Dirty, water pressure is non existent. Lights turn on and off in the middle of the night. Fridge didnt keep anything cold. I felt gross when i was there. I even left early. Tile floor is dirty. Having to go through one door to go in and out the building past the front desk is ridiculous. Using a key card to go in and out is all ridiculous.
The room was severely neglected! Awful experience to have to deal with after traveling all day.
Overall just terrible customer service and the rooms aren’t as they look on the website. Much dirtier.
You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that