酒店回复: Dear BIN, Thank you for choosing us and sharing your experience. We're sorry for any inconvenience you experienced during check-in, and we appreciate your patience. It's valuable for us to know about your stay. While we don't provide daily housekeeping service to preserve guest privacy, we apologize for any initial oversight with toiletries and toilet paper. Your feedback is essential as we continuously strive to enhance our services. If your travels bring you back to the area, we'd be grateful for another opportunity to serve you better. Thank you for your stay.Sincerely,Hotel Management
酒店回复: Dear Adan,Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet your expectations, and we regret the frustration it caused. Your concerns have been noted and shared with the appropriate teams to ensure they are addressed promptly. We appreciate your feedback, as it helps us improve. We hope you'll consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
埃基斯·威伊
房间不太好...
展开
酒店回复: Dear Guest, We appreciate your feedback and sincerely apologize that your room did not meet your expectations. Providing a clean and comfortable environment for our guests is a priority, and we regret any inconvenience you experienced. Your comments have been shared with our team to ensure improvements are made. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
3.0分
其他
展开
You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that
展开
酒店回复: Dear Lisa,Thank you for taking the time to share your thoughts. We are pleased to hear that our team contributed positively to your stay and that you found value in your accommodations. We sincerely apologize for the concerns you noticed regarding the hallways and overall upkeep. Your feedback is invaluable as we continue to work on enhancing both cleanliness and presentation throughout the property. We hope you will consider staying with us again so we can provide an even more polished and enjoyable experience in the future.Sincerely,Hotel Management
3.0分
家庭亲子
Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely appreciate your positive remarks and are glad you found aspects of your stay enjoyable. We apologize for the concerns you experienced regarding the activity outside during the evening, and we understand how this may have impacted your sense of security. Please know that we have a dedicated security team in place, and we also work closely with the local police department to ensure the safety and security of our guests and employees. Your observations are taken seriously and will be addressed to enhance the environment for all guests. We hope you will consider returning in the future, allowing us the opportunity to provide a more comfortable and reassuring experience.Sincerely,Hotel Management
1.0分
其他
展开
I book this property for my husband recent surgery; I needed handicap accommodations which I was told by the staff it was I need to shower him prior to surgery, when we arrived the room had a tub it was very difficult, they said will get us another room but not till the next day, which was too late, TV didn't work, noisy we couldn't sleep, horrible bed, had to ask for everything including soap, shampoo, and dishes for the kitchette. We were moved to 2 different rooms the next day due to TV didn't work either. They did refund my stay I checked out next day. Only charged me for 2 nights instead of 4. The staff was nice and understanding not sue why they couldn't accommodate us.
展开
酒店回复: Dear Pamela,Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the challenges you faced during such an important and stressful time. We regret that the initially provided room did not meet your accessibility needs. Although we are glad our team was understanding and worked with you on the billing, we realize this does not fully compensate for the inconvenience you experienced. Your comments have been shared with our team so we can improve our communication and ensure that future guests receive the accommodations they need right from the start. We appreciate you bringing this to our attention and wish your husband a smooth recovery.Sincerely,Hotel Management
我一直很喜欢住在这里，这是我住过最好的酒店之一。
他们在我入住的时候把名字搞混了。这种事可能会发生。但正因为如此，我没有网络，第二天早上前台也没有人知道我住在这里。免费早餐只有咖啡，早上8点就没有其他吃的了。据工作人员说，这种情况是众所周知的，但管理层不想做任何改变。在我看来，他们根本不应该宣传有早餐。
酒店很方便，性价比高。
办理手续超慢，找不到订单。房间设施简单，没有卫生纸、洗漱用具没有配。
总体来说，一切都和图片一模一样，条件也很好。早餐选择非常有限，而且有一天没有咖啡。那个周末房间钥匙（房卡）出了点问题。
除此之外，地理位置非常好，尤其是我们去了银湖高尔夫球场。
我再也不会回到这么破烂不堪的地方了。他们没有清洁人员，也不给房客提供钥匙。如果你需要干净的毛巾，你得把脏毛巾拿到前台去换新的。最后，前台的人对顾客很粗鲁，通常躲在后面。他们很少待在前面；这地方看起来就像被废弃了一样。我再也不会回到这个地方了。
埃基斯·威伊
房间不太好...
You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that
Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.
I book this property for my husband recent surgery; I needed handicap accommodations which I was told by the staff it was I need to shower him prior to surgery, when we arrived the room had a tub it was very difficult, they said will get us another room but not till the next day, which was too late, TV didn't work, noisy we couldn't sleep, horrible bed, had to ask for everything including soap, shampoo, and dishes for the kitchette. We were moved to 2 different rooms the next day due to TV didn't work either. They did refund my stay I checked out next day. Only charged me for 2 nights instead of 4. The staff was nice and understanding not sue why they couldn't accommodate us.