I’m not one to write reviews but it was so bad we cancelled the trip and went home early. Reception was having a conversation with someone on her AirPods, mouthed and motioned for an ID, handed me the room keys and pointed towards the elevator without saying a word to me. Room was dirty, unpatched holes in dry wall, blinds were broken and visibly soiled, refrigerator unclean with sticky residue on door shelves. Toiletries and WiFi password have to be requested from front desk, no answer when called. As the room was about the same rate as surrounding competitors, I figured it would be about the same experience but I was very wrong. Instead of complain, we just learned our lesson and won’t be back.
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酒店回复: Dear Evan, Thank you for sharing your feedback. We regret that your stay did not meet expectations. Your comments regarding the condition of the accommodations and service have been shared with our team for review. Ensuring a comfortable stay for our guests is important to us, and we will use feedback like yours to guide ongoing improvements. We appreciate you bringing these matters to our attention.Sincerely,Hotel Management
3.0分
家庭亲子
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The convenience and the pricing are a solid draw for this extended stay. We needed somewhere with a stove and hot water and we got that. The room was filthy. We brought our own cooking and cleaning accommodations and that was fine.
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酒店回复: Dear Ariel, Thank you for taking the time to share your experience. We are pleased to know that our accommodations met your needs and allowed you to prepare meals comfortably. At the same time, we are genuinely concerned that the cleanliness of your room fell short of expectations. Providing a space that is both clean and welcoming is a priority for us. Your feedback will be shared with our team to ensure that we make necessary improvements. We appreciate your comments and hope to provide you with a consistently comfortable stay on your next visit.Sincerely,Hotel Management
1.0分
商务出差
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roach city where is my I don't think it is where y
Well my state was terrible I have to go to work I couldn't check out they told me if I didn't like it I have to check out if I wanted to check out and I told him no I had to stay here for work is business and then there was a lot of roaches I took pictures and videos so you don't see that online and I asked him to do something about it and they said that if I didn't like it too I can leave I want to be compensated and I want my money back
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酒店回复: Dear Della,We sincerely apologize for the difficulties you experienced during your stay, including any issues with cleanliness or the check-out process. We understand how stressful this must have been, especially while managing work obligations. Guest comfort and satisfaction are important to us, and your feedback has been shared with our team to help improve services and prevent similar issues for future guests. Thank you for bringing these concerns to our attention. We hope you will consider staying with us again for a more comfortable experience.Sincerely,Hotel Management
2.0分
其他
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Property was ok. Some things were dirty, walls are thin. Had a reservation for a suite with a king bed and sofa bed. When i got there i was downgraded to a 2 queen bed room. Was told the suite was not available. On their screen it showed my reservation as a 2 queen bed room, but on my ******* app it showed a king suite with sofa bed. That was disappointing, i paid the same price. I believe we should if "we get apples, we should pay for apples."
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酒店回复: Dear Marvin, Thank you for taking the time to share your feedback. We regret that your stay did not reflect your expectations, particularly regarding the change in room type and the inconvenience it caused. Your comments have been shared with our team, as we remain committed to guest comfort and satisfaction. We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in our hospitality on a future visit.Sincerely,Hotel Management
1.0分
其他
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The room wasn't ready at check in, it took 2 more hours to check in. This is place is like a half way house but for hotels. There are syringe disposal boxes and sketchey feeling around the place. There were roaches and no coffee in the morning. The stomping on the floor above was non stop. I got no sleep. I left a day early and booked a different hotel. The whole experience was disappointing and uncomfortable.
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酒店回复: Dear Shannon, Thank you for your patience and for taking the time to share your experience. We apologize for the delay in having your room ready upon arrival and for any inconvenience this caused. We understand how frustrating it can be to wait, especially after traveling. The concerns you raised regarding cleanliness, safety, and noise do not reflect the standards we strive to uphold. Your feedback has been shared with our housekeeping team for prompt review and action. We recognize the importance of ensuring guests feel both comfortable and secure during their stay, and we have security on our property to ensure the safety and well-being of all our guests. We regret that your experience fell short of expectations and hope to have the opportunity to restore your confidence on a future visit.Sincerely,Hotel Management
入住很顺利。工作人员都非常友善和乐于助人。房间很干净。我一进去，所有东西都准备得很充足，简直无可挑剔。唯一的小遗憾是希望厨房用品能提前准备好，但我想这也不是什么大问题。总而言之，一切都很完美！
房间非常不干净，床单上全是污渍。房间里有蟑螂，而且很脏。
地理位置绝佳！客房很棒！绝对是我的首选酒店！
别住这儿，有比这好得多的地方。他们的电梯坏了，所以如果你不在一楼，就得走楼梯。我问哪里能弄到冰块，他们说老板把冰块都撤走了。早餐就一些廉价的超市买的松饼。没有咖啡，只有热水，老板觉得咖啡太贵了。
没有意见
I’m not one to write reviews but it was so bad we cancelled the trip and went home early. Reception was having a conversation with someone on her AirPods, mouthed and motioned for an ID, handed me the room keys and pointed towards the elevator without saying a word to me. Room was dirty, unpatched holes in dry wall, blinds were broken and visibly soiled, refrigerator unclean with sticky residue on door shelves. Toiletries and WiFi password have to be requested from front desk, no answer when called. As the room was about the same rate as surrounding competitors, I figured it would be about the same experience but I was very wrong. Instead of complain, we just learned our lesson and won’t be back.
The convenience and the pricing are a solid draw for this extended stay. We needed somewhere with a stove and hot water and we got that. The room was filthy. We brought our own cooking and cleaning accommodations and that was fine.
roach city where is my I don't think it is where y
Well my state was terrible I have to go to work I couldn't check out they told me if I didn't like it I have to check out if I wanted to check out and I told him no I had to stay here for work is business and then there was a lot of roaches I took pictures and videos so you don't see that online and I asked him to do something about it and they said that if I didn't like it too I can leave I want to be compensated and I want my money back
Property was ok. Some things were dirty, walls are thin. Had a reservation for a suite with a king bed and sofa bed. When i got there i was downgraded to a 2 queen bed room. Was told the suite was not available. On their screen it showed my reservation as a 2 queen bed room, but on my ******* app it showed a king suite with sofa bed. That was disappointing, i paid the same price. I believe we should if "we get apples, we should pay for apples."
The room wasn't ready at check in, it took 2 more hours to check in. This is place is like a half way house but for hotels. There are syringe disposal boxes and sketchey feeling around the place. There were roaches and no coffee in the morning. The stomping on the floor above was non stop. I got no sleep. I left a day early and booked a different hotel. The whole experience was disappointing and uncomfortable.