They have no control over the guest that have children. They stayed up to three and 4 o’clock in the morning, running jumping and stamping.
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酒店回复: Dear Guest, We sincerely apologize for the noise disturbances caused by other guests and their children during your stay. We understand how disruptive late-night running, jumping, and stomping can be, especially when rest is expected. While we do enforce quiet-hour policies, we regret that the situation was not resolved to your satisfaction. Your feedback helps us strengthen guest communication and improve monitoring to ensure a more peaceful environment for everyone. We truly appreciate you bringing this to our attention and hope to welcome you back for a more comfortable and restful stay.Sincerely,Hotel Management
2.0分
其他
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The elevator was not working and it was a hassle going up and down the stairs with the stuff. Staff was nice. The breakfast was okay only thing offered were muffins and oatmeal, no coffee. Also, if you're planning on showering once getting there make sure you check to see if you have any shampoo, if not you have to go all the way down to reception to ask for some.
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酒店回复: Dear Guest,Thank you for sharing these observations with us. We sincerely regret the inconvenience caused by the out-of-service lift and understand how difficult it can be to navigate multiple floors while carrying belongings. It is reassuring to hear that our team provided courteous assistance, though we are sorry that other aspects of your visit did not meet expectations. Your comments regarding morning offerings and in-room amenities have been forwarded to the appropriate departments. We appreciate you bringing these matters to our attention and hope to offer a more seamless and comfortable experience on a future stay.Sincerely,Hotel Management
1.0分
其他
There was NOTHING NICE About this property that was pleasing. We will Never Stay Here Ever Again.
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酒店回复: Dear Guest, Thank you for being our guest. Your candid remarks about the stay captured our attention, and we are sorry the experience did not offer the sense of comfort you deserved. We understand how disappointing it can be to leave without feeling at ease. Your perspective is appreciated, and your feedback will help us create an atmosphere that feels more welcoming for future guests. Our team remains dedicated to providing genuine care during every visit, and we hope you will consider giving us another opportunity to offer a stay that feels far more positive.Sincerely, Hotel Management
1.0分
其他
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The basic needs for hotels were not followed at all. My expectations were a basic clean room with functional amenities that were advertised on their website which was completely false. There were cockroaches in my room, walls were dirty, linens and towels looked unwashed and dirty, room smelled like cigarettes regardless of the “no smoking” policy that was supposed to be enforced, black mold in our AC unit, the toilet was non functional and lastly the mattress had food crumbs on it regardless of us barely arriving. We did complain to the front desk and another room was offered but upon further discussion we found out that the new room that was being offered on the fourth floor was “worse” when it came to the cockroach infestation. Will be submitting a claim to the department of public health and safety because basic human safety standards are not being taken seriously.
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酒店回复: Dear Guest,Thank you for sharing such detailed feedback regarding your experience. We are deeply concerned to hear about the issues you encountered and sincerely apologize for the condition of your accommodations. Cleanliness, functionality, and guest safety are core priorities, and it’s clear we did not meet those expectations during your visit. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. Thank you for bringing this to our attention. We also regret that your relocation concerns were not resolved to your satisfaction. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management
1.0分
家庭亲子
The hotel was dirty and smelly, the room was dirty, after getting to the room we checked out immediately due to how gross and smelly the hotel and room was.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to learn that your visit did not reflect the comfortable, welcoming experience we aim to provide. Our team works hard to maintain inviting accommodations for all guests, and we regret that this was not evident during your stay. Your feedback has been shared with the appropriate staff for review, as it helps us focus on what matters most to our guests. We sincerely hope you will consider giving us another opportunity to offer a stay that meets your expectations.Sincerely,Hotel Management
入住很顺利。工作人员都非常友善和乐于助人。房间很干净。我一进去，所有东西都准备得很充足，简直无可挑剔。唯一的小遗憾是希望厨房用品能提前准备好，但我想这也不是什么大问题。总而言之，一切都很完美！
房间非常不干净，床单上全是污渍。房间里有蟑螂，而且很脏。
地理位置绝佳！客房很棒！绝对是我的首选酒店！
别住这儿，有比这好得多的地方。他们的电梯坏了，所以如果你不在一楼，就得走楼梯。我问哪里能弄到冰块，他们说老板把冰块都撤走了。早餐就一些廉价的超市买的松饼。没有咖啡，只有热水，老板觉得咖啡太贵了。
没有意见
They have no control over the guest that have children. They stayed up to three and 4 o’clock in the morning, running jumping and stamping.
The elevator was not working and it was a hassle going up and down the stairs with the stuff. Staff was nice. The breakfast was okay only thing offered were muffins and oatmeal, no coffee. Also, if you're planning on showering once getting there make sure you check to see if you have any shampoo, if not you have to go all the way down to reception to ask for some.
There was NOTHING NICE About this property that was pleasing. We will Never Stay Here Ever Again.
The basic needs for hotels were not followed at all. My expectations were a basic clean room with functional amenities that were advertised on their website which was completely false. There were cockroaches in my room, walls were dirty, linens and towels looked unwashed and dirty, room smelled like cigarettes regardless of the “no smoking” policy that was supposed to be enforced, black mold in our AC unit, the toilet was non functional and lastly the mattress had food crumbs on it regardless of us barely arriving. We did complain to the front desk and another room was offered but upon further discussion we found out that the new room that was being offered on the fourth floor was “worse” when it came to the cockroach infestation. Will be submitting a claim to the department of public health and safety because basic human safety standards are not being taken seriously.
The hotel was dirty and smelly, the room was dirty, after getting to the room we checked out immediately due to how gross and smelly the hotel and room was.