酒店回复: We're very sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and service are priorities for us, and we regret that we fell short during your stay. We appreciate your feedback and will be reviewing this with our team to ensure improvements are made. If you'd like to discuss your experience further, please feel free to reach out.
3.0分
家庭亲子
原文
翻译提供方：Google
床不舒服，外面很吵
展开
酒店回复: Thank you for your feedback. We're sorry to hear the bed comfort and outside noise impacted your stay. We’re always working to improve and appreciate you bringing this to our attention. If you return, we’d be happy to do our best to place you in a quieter room. Thank you for staying with us.
5.0分
其他
原文
翻译提供方：Google
绝佳选择
3.0分
商务出差
Need better bedding. The people who work there are wonderful, the landlord can do so much better, especially at this location.
展开
酒店回复: Thank you for your feedback and kind words about our team — we truly appreciate it! We're glad our staff made a positive impression during your stay. We also hear your comments about the bedding and will share your suggestions with management for future improvements. Guest comfort is important to us, and we’re always looking for ways to enhance the experience. We hope to welcome you back again soon!
1.0分
商务出差
展开
Dirty room with baby roaches throughout the room. Strong chemical odor of pest control solution in the room. The single seat in pleather was completely worn. The floor had debris. However, plenty of parking. Quick check-in and check-out.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness and pest issues you encountered during your stay — this is certainly not the standard we aim to provide. Your comments have been shared with our housekeeping and pest control teams for immediate attention and correction.We’re glad to hear that you found the parking convenient and appreciated the quick check-in and check-out process. We hope you’ll consider giving us another chance in the future to provide a much-improved experience.Best regards,Desiree V.General Manager
3.0分
其他
展开
Never thought this bad would be possible :-(
Staff was OK. Hotel offers basically nothing. No breakfast, even paid. Basically no toiletries, only soap bars. Kitchen available, without a single item to cook, or to use to drink. Sofa, as you can see in the pictures, seems it came from a dumpster. Bathroom was filthy. See attached pictures. Terrible experience overall. Was so disappointed I chose this hotel, and even used my Key Cash on this.
展开
酒店回复: Thank you for your honest feedback. We are truly sorry to hear about the issues you encountered during your stay — especially regarding the cleanliness, and the overall condition of the furnishings. This is certainly not the experience we aim to provide, and we understand your disappointment, particularly given that you chose to use your Key Cash with us.While we’re glad you found the staff to be OK, it's clear we fell short in other areas. Your comments have been shared with our housekeeping and management teams for immediate review, and we are already taking steps to address the concerns you mentioned.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to make things right if you consider staying with us again in the future.Sincerely,Desiree V.General Manager
3.0分
商务出差
展开
I was not expecting an extended stay experience. The room was quite basic and lacked amenities of a regular hotel but I guess that is normal for an extended stay.
展开
酒店回复: Thank you for your feedback. We understand that extended stay accommodations can feel different from a traditional hotel experience. Our goal is to provide practical, comfortable spaces for both short and long-term guests, and we do our best to communicate what’s included at the time of booking. We appreciate your perspective and hope the rest of your stay met your needs!
我们遇到的所有工作人员都非常棒！他们非常乐于助人，善解人意，并且愿意协助我们处理一次完全是我的过失造成的房间升级小插曲。
办理入住/退房手续非常简单。房间也很干净，除了第一间房的空调下面发现了一只死掉的“小”蟑螂，但这至少说明酒店有做害虫防治。看到死的总比活着的强，对吧😌
我唯一的抱怨可能就是Wi-Fi了。第一个设备可以免费使用（网速适合轻度浏览），但如果你需要更快的网速，就得花钱了。我们总共有四台设备，为了同时进行高清流媒体和手机游戏，最后我们花钱购买了不限流量的套餐。有一次，我不得不打电话给Wi-Fi技术支持，他们竟然在当地时间凌晨1点半接听了电话，解决了问题，甚至还进行了礼貌的后续回访。做得真好！
我们没来得及使用洗衣设施，所以无法评价这项便利设施。但我们对这次住宿印象深刻，肯定会再来的。
我要求退款 酒店已向您的应用程序退款
房间里到处都是蟑螂和蟑螂。难闻的气味，糟糕的经历。 我在另一家酒店。请申请退款。谢谢。
糟糕，没人关注。他们甚至不来倒垃圾。他们甚至对卫生纸也收费。服务很差。
非常脏，气味难闻，服务差
床不舒服，外面很吵
绝佳选择
Need better bedding. The people who work there are wonderful, the landlord can do so much better, especially at this location.
Dirty room with baby roaches throughout the room. Strong chemical odor of pest control solution in the room. The single seat in pleather was completely worn. The floor had debris. However, plenty of parking. Quick check-in and check-out.
Never thought this bad would be possible :-(
Staff was OK. Hotel offers basically nothing. No breakfast, even paid. Basically no toiletries, only soap bars. Kitchen available, without a single item to cook, or to use to drink. Sofa, as you can see in the pictures, seems it came from a dumpster. Bathroom was filthy. See attached pictures. Terrible experience overall. Was so disappointed I chose this hotel, and even used my Key Cash on this.
I was not expecting an extended stay experience. The room was quite basic and lacked amenities of a regular hotel but I guess that is normal for an extended stay.