I did not do my research well and it was not what we expected. However, for what it was I thought it was done well. The only issue is the cleaning service came in every day thinking it was vacant.
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酒店回复: Dear Jeff, Thank you for your feedback! We're happy to read that you enjoyed your stay. We're excited to discuss your suggestion with the entire team and look forward to welcoming you again soon Best regards, Jana Numa Guest Experience Team
3.0分
家庭亲子
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It was mentioned we add a kitchenette but honestly the pan was so small and with no fan (with a mention that if the fire alarm goes off the firemen cost 2,500 euros) that we barely used it. No broom like with other hotels we visited. No communication about check in neither from ******* or Numa which delayed our arrival.
It wasn’t clear when I booked that there were no reception and using an app is not ideal.
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酒店回复: Dear Justine,Thank you very much for your feedback.We’re sorry to hear that some aspects of your stay did not fully meet your expectations, and we appreciate you taking the time to share your thoughts with us.Regarding the notice on the cooking hob, we understand it may have caused some concern. Please allow us to clarify: this precautionary message is in place to ensure the safety and comfort of all our guests. Unfortunately, we’ve had instances where fire alarms were triggered due to insufficient ventilation while cooking. Simply opening the windows is usually enough to avoid such incidents, but these steps are often overlooked, which can lead to unnecessary alarms and potentially a substantial charge from the local fire department. Our intention is not to discourage the use of the kitchen, but rather to help guests avoid unexpected situations. We truly hope you’ll consider using the kitchen amenities more freely during your next visit.Each room equipped with a kitchenette is also provided with a hand broom and dust pan. If this was missing or if there was anything else you needed, our Guest Experience Team is available 24/7 via chat, phone, or email, and they would have been happy to assist you at any time.As for the check-in process, we’re glad to see that our team supported you once you got in touch. We understand that our digital concept might be different from traditional hotels. While there is no reception on-site, we aim to offer a seamless and flexible experience, and we are always here to help if any part of the process is unclear.Thank you again for your valuable comments — they help us to continuously improve. We hope to have the opportunity to welcome you again in the future.Best regards,Julie
4.0分
其他
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Good location, otherwise mediocre
The location was great. The apartment itself was in ok conditions. Several power points didn't seem to work and the fan was extremely loud, but luckily it wasn't too hot while we were there. The walls were thin, so lots of noise and the curtains let in a lot of light, which made it difficult to sleep. When you book through a booking site, they don't send you the check in details in advance, so you are stuck standing in the street checking yourself in, scanning passports and everything. Luckily it wasn't cold or raining, but still a frustrating process
房间破败，店内无人，线上无人
遗憾的是，房间状况糟糕透顶：地板和浴室急需翻新，床太小，而且只有一个电源插座。电视坏了，天花板上的灯也坏了。最糟糕的是沟通：只有一个电话号码，整个酒店一个人也没有。这个号码只能用电脑语音，无法帮助任何人，在线聊天也打不开。办理入住也一样：由于应用程序无法使用，我们花了一个多小时才办理，几乎束手无策。简直糟透了，不推荐入住——尤其是这个价格！！
当我们在柏林时，我们已经在这里住了很多年了。位置优越！但质量、清洁度，最重要的是，服务变得越来越差。自从人工智能控制了服务以来，一切都不再起作用了。只是空洞的承诺。真丢脸！我们不会再在这里预订。
住宿很棒，但不幸的是，数字入住是灾难性的。尽管热线电话和数字聊天中的每个人都很好，但我们花了将近 24 小时才收到 PIN，现场没有接待人员，最终我们的住宿被双重占用。当一切都是数字化的并且我们必须在前一天登记时，怎么会发生这种情况对我来说是个谜。我们的第一天假期完全被毁了，因为尽管前一天从上午 11:00 到下午 3:00 办理了入住手续，但除了热线电话和数字聊天之外，我们什么也没忙，以便打开已经入住的住宿。而这一切都是在两个孩子的陪伴下进行的。我们再也不会这样做了。现场必须有真正的联系人，而不仅仅是 PIN 或代码。
很吵
房间位于地面，非常小。门窗外就是一个更大的金鱼池，有两个大喷泉。房间就在池塘边，有一个面向池塘的露台，也是酒店通往其他房间/公寓的入口之一。每天早上我们都很早就醒来，看到小孩子们在池塘边和金鱼玩耍。这非常令人不安，因为我们本来希望早上睡个懒觉。声音从早上七点左右就开始了。由于金鱼太多，有孩子的家庭一早就带着孩子坐在我们的门窗前，发出很大的噪音。由于我们的门/窗前有很多人，我们无法拉上窗帘，因为每个人都直视我们的房间和浴室。
我们最近住在这家酒店。 建筑和房间装饰精美，条件良好。此外，他们还很友善地给我们留了一些小零食，包括茶、咖啡、水和薯条。 我们看到的问题是，我们要求的房间是可供 4 人入住的，第二张床是一张非常不舒服的沙发床，我们很难入睡。 当我们向酒店服务人员提及此事时，他们不理睬我们，也没有给我们任何解决方案。 遗憾的是，在一家维护得如此良好、干净且如此细心的酒店里，我们却经历了如此糟糕的经历。
总的来说，这是一套不错的公寓，位置也很好，但它并不像广告上所说的那么豪华，只是中等标准。我们预订了四个成人的房间，但根本不建议四个人住一间公寓，最好是两个人，最多一个孩子。它有一个很好的卧室，客厅里有一张正在塌陷的硅胶床，比喻完全折叠起来，看起来像一个吊床……。我们第一天就沟通了，他们没有理会我们！
迷人但很破旧
非常迷人但也很闷的公寓。地段确实不错。我们在那里时，厨房上层的一个柜子掉下来了。他们花了两天时间才看到它。内部的
I did not do my research well and it was not what we expected. However, for what it was I thought it was done well. The only issue is the cleaning service came in every day thinking it was vacant.
It was mentioned we add a kitchenette but honestly the pan was so small and with no fan (with a mention that if the fire alarm goes off the firemen cost 2,500 euros) that we barely used it. No broom like with other hotels we visited. No communication about check in neither from ******* or Numa which delayed our arrival.
It wasn’t clear when I booked that there were no reception and using an app is not ideal.
Good location, otherwise mediocre
The location was great. The apartment itself was in ok conditions. Several power points didn't seem to work and the fan was extremely loud, but luckily it wasn't too hot while we were there. The walls were thin, so lots of noise and the curtains let in a lot of light, which made it difficult to sleep. When you book through a booking site, they don't send you the check in details in advance, so you are stuck standing in the street checking yourself in, scanning passports and everything. Luckily it wasn't cold or raining, but still a frustrating process