酒店回复: Dear Roberto,We regret to hear that the housekeeping and breakfast did not meet your expectations. We understand the importance of daily housekeeping and an efficient breakfast, especially when there are many guests. Your comments have been shared with our team to evaluate improvements in these areas. We appreciate your honesty and look forward to providing you with a better experience in the future.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
很抱歉我没能留下来，因为要陪一些亲戚。
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酒店回复: Dear Luis,Thank you for letting us know. We are glad your relatives chose our hotel, and we appreciate you taking the time to share this update. Even when the stay is for family members, we aim to provide a comfortable and welcoming experience for everyone who visits. We value your consideration and hope we have the chance to serve you or your relatives again in the future.Sincerely, Hotel Manager
1.0分
其他
The sheets and blanket had stains all over it, poop and toilet paper was keft in the toilet
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酒店回复: Dear sherrell,We have noted your concerns regarding the room linens and bathroom conditions, and these will be addressed with our housekeeping team to ensure stronger care and consistency. Your feedback is important in helping us improve the overall environment, and we aim to provide a much more comfortable and well prepared stay on your next visit.Sincerely, Hotel Manager
5.0分
其他
Minor damage existed in my room and I killed a cockroach behind the toilet. Otherwise everything was fine.
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酒店回复: Dear Brian,We are pleased to know most aspects of your stay were comfortable. We have noted your comments regarding the room condition and the pest issue, and these points will be reviewed with our maintenance and housekeeping teams to ensure proper attention. We remain focused on strengthening cleanliness and overall upkeep so future visits feel even more comfortable and well cared for.Sincerely, Hotel Manager
2.0分
其他
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Yes, the room did not smell good. You can smell the mold/mildew as soon as you walk in the room. The floors were dirty tllike they hadnt mopped. The shower edges has mold and the walls looked dirty like if someone threw food or simething to the walls. The siding on the walls were dirty as they where not wiped down at all. Luckliy i took pictures just in case.
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酒店回复: Dear michelle,We are glad to know you chose to stay with us, and we appreciate the detailed insight into your experience. We have noted your comments regarding the room smell, flooring, shower edges, and overall cleanliness. These concerns will be reviewed with our housekeeping team to strengthen consistency and improve room condition. Our focus remains on providing a fresh and comfortable environment, and we will continue working toward meaningful improvements for future stays.Sincerely, Hotel Manager
3.0分
其他
The lady didn’t understand me and the room is what you get what you paid for. It’s good for one night
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酒店回复: Dear Jaime,We are glad to know the stay felt suitable for a night and that the room met the basics you needed. We regret the inconvenience caused by the difficulty in communication, and this has been noted for review with our team. Your feedback helps us improve both service and comfort as we continue working to create a smoother experience for future visits. We appreciate your insight and value your stay with us.Sincerely, Hotel Manager
1.0分
家庭亲子
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We checked in for 4 nights and 5 days.
Upon checking in, the first room we were given was already occupied with other people. The second room…rips in the couch, dust all over the ceiling, some mysterious red stuff on one of the pillows and a blue streak on another, one of the light covers is stuck on with painters tape, the floors were sticky in spots, the lamp shade was stained, the sprinkler was separated from the ceiling, and cockroaches in the bathroom (we counted 16 in total). Their “continental breakfast” consisted of corn flakes, Cheerios, or a waffle. But hey - the bed was comfortable at least.
We were overall very disappointed with the quality of the room as it is a newer hotel (built in 2024) in a nicer area. Reviews on Booking and ******* gave us hope; too bad we didn’t check Yelp before we checked in. Giving 1 star solely based on it being in a good area and the bed not being uncomfortable. Deducting the rest of the stars because, well, read all of the above.
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酒店回复: Dear Juan,We are pleased to know you found the bed comfortable and appreciated our convenient location. We regret the inconvenience caused during your stay and have noted your comments regarding room condition, cleanliness, and breakfast variety. Our housekeeping and maintenance teams have been informed to ensure necessary improvements are made promptly. Guest comfort and satisfaction remain our top priorities, and your feedback will help us enhance future stays.Sincerely, Hotel Manager
2.0分
商务出差
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When I check in and got to my room the smell of the fabuloso cleaner was so overwhelming I had to switch eoom went to second room same thing 3 room was tolerable.as far as breakfast goes you have 2 choices cerial or waffles would not recommend
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酒店回复: Dear Dustin,We regret the inconvenience caused during your stay. We understand your concern about the strong cleaning scent and limited breakfast options. Your feedback has been shared with our housekeeping and breakfast teams to ensure better balance and variety for future guests. We value your comments as they help us improve our services and hope to provide a more pleasant experience on your next visit.Sincerely, Hotel Manager
4.0分
其他
Easy check-in, relaxed front desk staff, breakfast was ready by 6 but choice was slim and the coffee was classic 80's vending machine fare.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to know you had an easy check-in experience and found our front desk team relaxed and welcoming. We appreciate your comments regarding breakfast and coffee, and they have been shared with our team to explore improvements in variety and quality. Your input is valuable, and we look forward to providing an even better experience on your next visit.Sincerely, Hotel Manager
非常友好，地理位置优越，有很多吃饭和购物的地方。
我不推荐它！！
他们不是每天打扫房间，他们说只有周一和周五才打扫
早餐只有鹰，如果人很多，做一份要花很长时间。
我不推荐它！！
很抱歉我没能留下来，因为要陪一些亲戚。
The sheets and blanket had stains all over it, poop and toilet paper was keft in the toilet
Minor damage existed in my room and I killed a cockroach behind the toilet. Otherwise everything was fine.
Yes, the room did not smell good. You can smell the mold/mildew as soon as you walk in the room. The floors were dirty tllike they hadnt mopped. The shower edges has mold and the walls looked dirty like if someone threw food or simething to the walls. The siding on the walls were dirty as they where not wiped down at all. Luckliy i took pictures just in case.
The lady didn’t understand me and the room is what you get what you paid for. It’s good for one night
We checked in for 4 nights and 5 days.
Upon checking in, the first room we were given was already occupied with other people. The second room…rips in the couch, dust all over the ceiling, some mysterious red stuff on one of the pillows and a blue streak on another, one of the light covers is stuck on with painters tape, the floors were sticky in spots, the lamp shade was stained, the sprinkler was separated from the ceiling, and cockroaches in the bathroom (we counted 16 in total). Their “continental breakfast” consisted of corn flakes, Cheerios, or a waffle. But hey - the bed was comfortable at least.
We were overall very disappointed with the quality of the room as it is a newer hotel (built in 2024) in a nicer area. Reviews on Booking and ******* gave us hope; too bad we didn’t check Yelp before we checked in. Giving 1 star solely based on it being in a good area and the bed not being uncomfortable. Deducting the rest of the stars because, well, read all of the above.
When I check in and got to my room the smell of the fabuloso cleaner was so overwhelming I had to switch eoom went to second room same thing 3 room was tolerable.as far as breakfast goes you have 2 choices cerial or waffles would not recommend
Easy check-in, relaxed front desk staff, breakfast was ready by 6 but choice was slim and the coffee was classic 80's vending machine fare.