hotel was out if date. to small of TV, dripping faucet in shower,multiple lights out and no exhaust fan in bathroom
2.0分
家庭亲子
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I was immediately struck by the overwhelming stench of cigarette smoke in the lobby. And there was a large warning sign on the building stating it was uninhabitable (with handwriting on the sign saying "the 3rd floor").
I checked in, and when I went to my room (supposedly non-smoking) it smelled so strongly of cigarette smoke that I started coughing. The door frame had visible damage to it, from likely being kicked in - and you could see the light from the outside streaming in the doorframe. There was paper stuck in the lock since it appeared to have been recently broken. Just all around terrible, I instantly realized that if I had no other hotel options, I would prefer to sleep in my car over this room.
The staff was wonderful, and offered me another room but since I didn't feel safe there, and couldn't tolerate the smell, they only charged me for 1 of the 2 nights I had booked.
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酒店回复: Thank you for choosing to stay with us I apologize for any inconvenience or discomfort this may cause you please don’t count us out yet give us another chance to make it right.
1.0分
其他
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Mold on beds sheet walls, punch hole on wall and there was no door knob on the bathroom door. We paid to get non smoking room but it smell like straight cigarettes. It in mind i rented two bed rooms and both had mold on bed and wall. I get it’s a motel but coming as someone who works as a housekeeper it could be better.
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酒店回复: we apologize for inconvience. We don't have mold issues but we checked it again for sure.
1.0分
其他
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Well we drove from delaware down there because we were helping my grandma move we finaly got there at 1:30 am and the first room was not clean the second room the key reader on the door didn't work ... by the 3rd room i was over it the shower didn't work properly the tub doesn't drain while you shower the mini fridge didn't work and i found a cockroach i do not recommend staying here
1.0分
其他
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Don’t stay here!
I called the front desk twice to ask for the WIFI password and there was no answer. I let the water run in the shower for over five minutes and it never got hot.
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酒店回复: Wi Fi code is written on your key cards. we have hot water in every room. We apologize for the inconvence. We will certainly check on every thing
1.0分
商务出差
Bed bugs. Couldn't even stay in my room. Had to find a different hotel
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酒店回复: Logan we apologize but we do not have bed bugs. We will still look into it immediately n fix it immediately
5.0分
其他
Great restaurants close by the Riverwalk is just down the road
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酒店回复: Thank you for your honest review! We’re so happy to hear you had a great stay minus some inconveniences which we are working on so your next stay will be a pleasant one.
3.0分
其他
It was a place to lay my head ar bigt
3.0分
家庭亲子
Smells bad, full of cockroaches
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酒店回复: Thank you for staying with us we take all complaint's seriously and will work on any concerns in a timely matter.
hotel was out if date. to small of TV, dripping faucet in shower,multiple lights out and no exhaust fan in bathroom
I was immediately struck by the overwhelming stench of cigarette smoke in the lobby. And there was a large warning sign on the building stating it was uninhabitable (with handwriting on the sign saying "the 3rd floor").
I checked in, and when I went to my room (supposedly non-smoking) it smelled so strongly of cigarette smoke that I started coughing. The door frame had visible damage to it, from likely being kicked in - and you could see the light from the outside streaming in the doorframe. There was paper stuck in the lock since it appeared to have been recently broken. Just all around terrible, I instantly realized that if I had no other hotel options, I would prefer to sleep in my car over this room.
The staff was wonderful, and offered me another room but since I didn't feel safe there, and couldn't tolerate the smell, they only charged me for 1 of the 2 nights I had booked.
Mold on beds sheet walls, punch hole on wall and there was no door knob on the bathroom door. We paid to get non smoking room but it smell like straight cigarettes. It in mind i rented two bed rooms and both had mold on bed and wall. I get it’s a motel but coming as someone who works as a housekeeper it could be better.
Well we drove from delaware down there because we were helping my grandma move we finaly got there at 1:30 am and the first room was not clean the second room the key reader on the door didn't work ... by the 3rd room i was over it the shower didn't work properly the tub doesn't drain while you shower the mini fridge didn't work and i found a cockroach i do not recommend staying here
Don’t stay here!
I called the front desk twice to ask for the WIFI password and there was no answer. I let the water run in the shower for over five minutes and it never got hot.
Bed bugs. Couldn't even stay in my room. Had to find a different hotel
Great restaurants close by the Riverwalk is just down the road
It was a place to lay my head ar bigt
Smells bad, full of cockroaches
Infested