酒店回复: Dear Danjuanmamahuanyoushijie,It was a pleasure to welcome you back to One&Only Portonovi, and thank you for taking the time to share your feedback.We are delighted to hear that you continue to enjoy the stunning surroundings and have found the indoor swimming pool to be as comfortable and relaxing as ever. At the same time, we are truly sorry to learn that the service during this visit did not fully meet your expectations. Your comments are invaluable to us, and we will be addressing them with our team to ensure we consistently deliver the high standards of hospitality that our guests expect and deserve.We genuinely appreciate your continued support and hope to have the opportunity to welcome you back again soon—this time with an experience that exceeds your expectations in every way.Sincerely,Andreas PoriasGeneral Manager

酒店回复: Dear Buerderen, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your thoughtful feedback and are sincerely sorry to hear that your experience did not meet the high expectations rightfully associated with both your past stays in Montenegro and with the One&Only brand. While we are pleased to know that you enjoyed your spacious room, beautiful sea views, and the quality of our breakfast service and pool facilities, I deeply regret that some aspects of your stay fell short. Please accept my sincere apologies for the inconsistencies you encountered in our arrival experience, concierge service, and in-room dining. What you described is not reflective of our standards, nor of the personalised, intuitive service that One&Only strives to deliver. The welcome drink should indeed be offered to all our guests, and we are investigating internally to understand how this was missed during your stay and to prevent such lapses from recurring. Your comments regarding the concierge service, in particular, have been shared with the management team for immediate review and retraining to ensure improvement. We are also very sorry that your in-room dining experience on the first evening did not meet expectations. I regret that this influenced your decision not to visit our restaurants thereafter, as we take great pride in the quality, creativity, and care behind our culinary offerings. The situation you mentioned will be addressed with our culinary team to ensure consistency at all times. Although not related to the resort, I was also very sorry to hear that your luggage was lost upon departure. Should we be able to assist in any way regarding this matter, please do not hesitate to contact our team. We genuinely value your observations, as they help us refine our service and uphold the level of excellence our guests deserve. We truly hope you will consider giving us another opportunity to restore your confidence in our resort and to provide the seamless, world-class experience we are known for. Sincerely, Andreas Porias General Manager

酒店回复: Thank you for your loyalty and for sharing your kind words. We are delighted to hear that you continue to enjoy your experience at One&Only Portonovi. I am also glad to hear you had the chance to experience our yacht services, and we highly appreciate your feedback on the dining options. Your comments are valuable as we continually strive to enhance our culinary offerings for all our guests. Thank you once again, and we look forward to welcoming you back for another memorable stay in Montenegro. Sincerely, Andreas Porias General Manager

酒店回复: Dear jiaxinbaby905,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your room, the resort surroundings, and the convenience of the nearby restaurants and supermarkets. I am also pleased to know that you appreciated the genuine service provided by our team.We regret that our dining options did not meet your expectations. Your insights are invaluable, and we will certainly take them into account as we continue to enhance our offerings. I have already shared your comments with our Executive Chef, and we have recently introduced new spring menus across all of our outlets.We look forward to welcoming you back in the future and ensuring your next stay is even more enjoyable. Thank you again for your review.Sincerely,Andreas PoriasGeneral Manager

酒店回复: Thank you very much for taking the time to share your review and valuable feedback.We are delighted to know that you enjoyed your stay and found our resort beautiful. Your kind recommendation truly means a great deal to our team.At the same time, please accept my sincere apologies for the aspects of your stay that did not fully meet expectations. I am very sorry that you were not completely satisfied with your room allocation. Please know that our team always strives to consider all guest preferences when assigning rooms; however, this is sometimes limited by the availability of specific room categories on the day of arrival. We have now noted your preferences for future stays and will do our utmost to accommodate them—please also feel free to mention them directly to us when you plan your next visit.Regarding your experience with the team member at the water sports centre, I am very sorry to hear about this and want to assure you that we take such feedback seriously. The matter has been shared with the department head for review and follow-up to ensure it does not happen again.We truly appreciate your constructive comments, as they help us continue improving the quality of our service and overall guest experience. We very much look forward to welcoming you back in the near future and providing a stay that is flawless in every way.Kind regards,Andreas PoriasGeneral Manager

酒店回复: Dear Wei, Thank you very much for your kind words and thoughtful feedback.We are delighted to hear that you enjoyed our service, tasteful room décor, stunning sea views, and delicious breakfast. It is wonderful to know you had a relaxing time on the balcony daybed while taking in the scenery of Boka Bay.Your recognition means the world to our team, and we look forward to welcoming you back for another memorable stay in the future.Kind regards, Andreas Porias General Manager

酒店回复: Dear Meilinxieguangkun,Thank you for taking the time to share your review and the beautiful photos.We highly appreciate your kind words about our room facilities and breakfast. It is such a pleasure to know they added to your overall stay.However, we are sorry that your visit coincided with the brief period during which our beach area undergoes its annual maintenance. This essential work takes place over a few days in April to ensure the beach is in top condition for the swimming season. We understand how this may have impacted your experience, and we truly hope to welcome you back at a time when you can fully enjoy everything our beach has to offer.Thank you once again for your feedback, and we very much look forward to welcoming you back to One&Only Portonovi.Kind regards,Andreas PoriasGeneral Manager

酒店回复: Thank you very much for your wonderful review and photos of our resort.We are delighted to know that you enjoyed the environment and had such a positive experience at One&Only Portonovi.It was a pleasure having you with us, and we hope to welcome you back again very soon for another exceptional stay.Kind regards,Andreas PoriasGeneral Manager

酒店回复: Dear Youranhecongcong,Thank you for your heartfelt and enthusiastic feedback. We are truly honoured by your kind words and delighted that your experience with us could be summed up as “unparalleled.”It is wonderful to hear that the journey from Kotor was smooth and that from the moment you arrived, you felt welcomed and well cared for. Creating a seamless, relaxing, and luxurious experience is exactly what we strive for, and we are so pleased that every detail contributed to a truly enjoyable stay.We deeply appreciate your recommendation and hope to welcome you back to One&Only Portonovi for many more memorable moments.Kind regards,Andreas PoriasGeneral Manager

酒店回复: 亲爱的 Sss， 感谢您抽出时间分享您的善意评论。 我们很高兴听到您喜欢我们早餐的品质和我们酒店的美丽。很高兴得知您拥有如此愉快的体验并认为物有所值。 我们期待未来有机会再次欢迎您。 诚挚的， Andreas Porias 总经理