酒店回复: We apologize for your inconvenience. Please give the general manager a call so that they can investigate the payment taken out before you checked in. In regard to the 100 deposit, that is standard through out the hotel industry.

酒店回复: Thank you for taking the time to share your experience. We're very sorry to hear about the condition of your room and the overall appearance of the property. This is certainly not the standard we aim to provide. Your comments about the odor, carpet, air conditioning unit, and the entrance have been shared with our maintenance and housekeeping teams for immediate review and correction. We also appreciate your note about the lobby amenities and will take it into consideration as we work to improve guest satisfaction. We hope you'll give us another opportunity to provide a much better experience.

酒店回复: Thank you for your feedback. We're glad to hear you found the hotel clean, but we sincerely apologize for the inconvenience caused by the TV service issue during your stay.While the outage was due to an external service provider and outside of our immediate control, we understand how frustrating it can be—especially when no resolution timeline is provided. We're also sorry that no offer of compensation was made at the time. That’s something we’ll be addressing with our front desk team to ensure better guest support during unexpected issues.We truly value your comments and hope you'll consider giving us another chance to provide a smoother experience.

酒店回复: Thanks for the great feedback! We're glad check-in was smooth and that your family enjoyed the pool. It's awesome to hear our location near Worlds of Fun made your trip convenient. We hope to welcome you back the next time you're in KC! 🎢😊

酒店回复: Thank you for sharing your feedback! We're glad to hear you had a restful night and that our location worked well for your visit. It's great to know noise wasn't an issue and you slept well—comfort is always a top priority.That said, we appreciate your honest comments about the condition of the walls. We agree that attention to detail matters, and we’re actively working on improvements to keep our rooms looking their best.We hope to welcome you back again soon and provide an even better stay!

酒店回复: We are truly sorry to hear about your experience—it sounds like you had a very unpleasant stay. The smell and the pool issues are definitely not what we want our guests to experience, and we understand how frustrating it must have been to deal with those conditions during your entire stay.We will make sure to share your feedback with the management team so they can address these concerns. We strive to provide a comfortable, clean environment for all of our guests, and we apologize that we fell short during your visit.Thank you for your patience, and we hope we can make things right for you in the future.

酒店回复: We're really sorry to hear about the issues you faced during your stay, especially with the smell in the lobby and the alarm going off in the room across from you. That’s definitely not the experience we want to provide our guests. We also apologize for the frustration you encountered with the front desk staff. You should always feel welcomed and valued, and it’s disappointing that wasn’t the case. We're glad you were able to get another room, but we completely understand how stressful that must have been. Thank you for bringing these concerns to our attention. We will work to address them to ensure a more comfortable stay for future guests. We hope you’ll consider staying with us again in the future.

酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the modern property and comfortable beds. We appreciate your comments about the dining options—while we're happy the food was satisfactory, we understand there's room for improvement. Your input helps us continue to enhance the guest experience, and we hope to welcome you back again soon!

酒店回复: Thank you for bringing this to our attention. I apologize for the inconvenience caused by the pool not being open during your stay. We strive to keep all amenities available to guests, and we understand how frustrating it can be when expectations aren't met. We appreciate your feedback and hope to have the opportunity to provide a better experience next time.

酒店回复: What you described is unacceptable, especially given the needs of your family, and we sincerely apologize for the inconvenience and discomfort caused by the issues with the air conditioning and lack of hot water.We also understand your frustration regarding the unexplained charge, and we would like to investigate this further to provide clarity and resolve the matter as quickly as possible.Your feedback is extremely important to us, and we are committed to addressing these problems to prevent them from happening again. .Thank you for bringing this to our attention.