Extremely poor customer service, coupled with poor communication and and canceled booking because the management didn't realize the date of parklife, then when they did canceled our booking, to enable them to re book the room for a lot higher price, disgusting... avoid at all. Costs
1.0分
商务出差
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Room was awful wasn't cheap but bathroom wasnt clean. Wasnt even a TV in the room. Pots and pans needed a wash just not up to scratch. The siunds in the evening sounded more like a hostel than a hotel empty cans of beer at the bottom of the stairs as i left
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We understand the importance of a clean and comfortable environment, and we're sorry to hear that the bathroom and kitchen amenities did not meet your expectations. Additionally, the absence of a TV and the presence of empty beer cans are issues we are addressing with our team.To improve our services, we are increasing inspections and enhancing staff training to ensure better cleanliness and noise management. We genuinely regret the inconvenience you faced and are committed to making necessary improvements.We hope you will consider staying with us again in the future, so you can experience the positive changes firsthand.Warm regards,Team OYO
1.0分
其他
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The room was absolutely disgusting. Hadnt been hoovered or cleaned. There was bits of food, hairs, a vape and toothpaste everywhere. The staff could hardly understand us or speak English. And we didnt have a tv, when we were told we would have.
这家酒店是虚假广告，房间和图片不一样。没有空调也没有风扇，房间简直让人无法忍受。房间很脏，而且气味难闻，没有办理入住的柜台，只有一位女士用手机刷卡。隔壁的房间正在装修，砰砰作响，钻井声不断，乱糟糟的。我们没有入住，找到另一家酒店后就离开了。我不能让我14岁的儿子住在那里，它不应该被宣传，无论如何都要避开这家酒店。
牛奶在 2024 年 1 月变质了，密码在我们门上不起作用，所以被锁在外面半个小时，房间里到处都是灰尘和污垢
无法办理入住，客服也完全没有——尽量避免入住。千万不要预订这家酒店
喜欢 · 由于差评，对入住此地持怀疑态度……然而完全不用担心。入住过程很顺利，一位年轻人让我们进去并给了我们钥匙，带我们四处参观并送我们到房间。房间很干净，气味芬芳，非常宽敞，有小厨房、大电视（不能用）和一张舒适的大床。共用浴室很干净，并提供沐浴露和肥皂。不喜欢 · 楼梯很陡，所以如果有老人来访，我认为他们上下楼梯会很吃力。我们的房间紧邻大路，由于整晚都很忙，所以非常吵。电视不能用，卫星也不能用，所以我们不得不用手机看电影。
说到Instagram和现实的对比，这地方简直就是个笑话！他们明显用假照片做广告。我给来曼彻斯特看拳击比赛的丈夫和儿子预订了这家宾馆……不用说，他们开车回家了，而不是住在这里。这绝对是我见过的最脏的地方，***********也应该为自己宣传这家酒店而感到羞耻，他们只给我们9.45英镑的微薄赔偿，而不是全额退款。
预订了这家酒店，带着女儿入住，但看起来好像被人抛弃了。房间看起来很脏，工作人员建议把包放在客厅。门没锁。火灾报警面板在3个区域闪烁，可能是被覆盖了，而且密码箱里有静音功能。我们根本没打算住在这里。我联系了通过Agodo预订的酒店，获得了全额退款。另外，抵达时需要支付100英镑现金，只要物品没有损坏就可以退还。预订单上没有写明这一点，所以我也没打算这么做。和我聊过的人看起来还不错，但从楼下的情况来看，而且由于火灾报警系统有故障，我绝对不会选择这家酒店！
糟糕透了。我预订了这家经济型酒店，结果被取消了。他们建议我们去另一家民宿住，但那家民宿太脏太乱了，我根本住不下去。客服服务太差，千万别住这里。
Extremely poor customer service, coupled with poor communication and and canceled booking because the management didn't realize the date of parklife, then when they did canceled our booking, to enable them to re book the room for a lot higher price, disgusting... avoid at all. Costs
Room was awful wasn't cheap but bathroom wasnt clean. Wasnt even a TV in the room. Pots and pans needed a wash just not up to scratch. The siunds in the evening sounded more like a hostel than a hotel empty cans of beer at the bottom of the stairs as i left
The room was absolutely disgusting. Hadnt been hoovered or cleaned. There was bits of food, hairs, a vape and toothpaste everywhere. The staff could hardly understand us or speak English. And we didnt have a tv, when we were told we would have.