酒店回复: Dear Cedric, Thank you for your review! We're glad you found our hotel a good stopover in Pensacola and appreciated the location. We apologize for the inconvenience caused by the pool being closed due to the weather. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back soon, with the pool fully operational.Best regards,Management
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢这个房间，酒店总体设计得很舒适。早餐也超级好。接待员也很友好。
5.0分
其他
原文
翻译提供方：Google
可接受的清洁度，
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酒店回复: Dear Jessica, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
4.0分
其他
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Very clean. Staff was friendly. Negative was very noisy. Room was right by an always packed pool with screaming kids and the pool is open till 10 along with kids screaming running down hallways, dogs barking in hallways and upper floors sound like people are constantly moving furniture and dropping stuff. Other than noise pollution and clogged bathtub all other ammenities, location, and staff were good.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our clean accommodations, friendly staff, and convenient location. We also understand how important a restful stay is, and we appreciate you bringing your observations to our attention. Your comments will be shared with our team as we continue to enhance the guest experience. We hope to welcome you again on a future visit.Sincerely,Management
5.0分
其他
Soccer weekend
Portia and the rest of the staff we wonderful. Warm and welcoming. The property is well kept and clean.
5.0分
其他
Very nice hotel for overnight stop and rest. I am not sure how the stay will be if i stayed longer.
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酒店回复: Thank you for staying with us and for the kind words! We’re glad we could provide a comfortable spot to rest during your travels.Out of curiosity, was there anything in particular that made you wonder about a longer stay? We’d love to know what you look for in an extended visit — whether it's amenities, housekeeping, or something else — so we can continue to improve and hopefully welcome you back for more than just a quick stop next time!Sincerely,Management
5.0分
其他
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We made a last minute stop to stay the night at this property. The staff was very friendly and efficient. The room was HUGE and very clean. The beds were comfortable (especially the soft sheets). Breakfast was quick and easy and we were able to jump right back on the road.
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酒店回复: Thank you for making us your last-minute stop—we’re so glad we could be part of your journey! It’s great to hear our friendly team and spacious, comfy room made a lasting impression. Soft sheets and a quick, easy breakfast? That’s exactly how we like to send our guests back on the road! We hope to welcome you again the next time you’re passing through.Sincerely,Management
5.0分
其他
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W
I called prior to our stay to confirm our room and the girl at the front desk was amazing and was able to get us in earlier than expected since we had just drove 10 hours and got in early. Room was very accommodating and clean and the breakfast was amazing! Also a Cracker Barrel next to the hotel if you wanted something else. A bit pricey but well worth it compared to other hotels near by!
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear our front desk team helped make your long journey a bit easier with early check-in. It’s also great to know you enjoyed the clean, comfortable room and delicious breakfast options—and yes, having a Cracker Barrel next door is definitely a bonus! We truly appreciate your kind words and hope to welcome you back again soon.Sincerely,Management
4.0分
家庭亲子
when i got to the Hotel.. We had to wait 15 - 20 mins to check in due to no one being at the front desk.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for the wait you encountered upon arrival; this is not the standard of service we strive to provide. Your feedback is important, and we will address this with our team to ensure more timely assistance at the front desk moving forward. We appreciate your patience and hope to have the opportunity to welcome you back for a smoother check-in experience in the future.Sincerely, Management.
3.0分
其他
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The hotel was very clean and spacious. But the only downfall for our stay was that the room next door had music that could be heard starting at 5am. It’s very disrespectful for the guests around because we go to a hotel to rest for whatever circumstances it is. We reached out to the front desk and the issue was not fixed because we checked out around 9am and the music was never either lowered or turned off.
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酒店回复: Thank you for your feedback. We're glad to hear you found the hotel clean and spacious—that means a lot to us. We’re truly sorry your rest was disrupted by noise from a neighboring room. While we cannot always control guest behavior, we understand how important a quiet environment is for a relaxing stay.We appreciate you bringing this to our attention and will continue to work with our team to ensure concerns like yours are handled as promptly and effectively as possible. We hope to welcome you back for a more restful experience in the future.Sincerely,Management
经过彭萨科拉的好酒店。距市中心 15-20 分钟路程。太糟糕了，游泳池由于天气原因关闭了（关闭了太多时间......）
我喜欢这个房间，酒店总体设计得很舒适。早餐也超级好。接待员也很友好。
可接受的清洁度，
Very clean. Staff was friendly. Negative was very noisy. Room was right by an always packed pool with screaming kids and the pool is open till 10 along with kids screaming running down hallways, dogs barking in hallways and upper floors sound like people are constantly moving furniture and dropping stuff. Other than noise pollution and clogged bathtub all other ammenities, location, and staff were good.
Soccer weekend
Portia and the rest of the staff we wonderful. Warm and welcoming. The property is well kept and clean.
Very nice hotel for overnight stop and rest. I am not sure how the stay will be if i stayed longer.
We made a last minute stop to stay the night at this property. The staff was very friendly and efficient. The room was HUGE and very clean. The beds were comfortable (especially the soft sheets). Breakfast was quick and easy and we were able to jump right back on the road.
W
I called prior to our stay to confirm our room and the girl at the front desk was amazing and was able to get us in earlier than expected since we had just drove 10 hours and got in early. Room was very accommodating and clean and the breakfast was amazing! Also a Cracker Barrel next to the hotel if you wanted something else. A bit pricey but well worth it compared to other hotels near by!
when i got to the Hotel.. We had to wait 15 - 20 mins to check in due to no one being at the front desk.
The hotel was very clean and spacious. But the only downfall for our stay was that the room next door had music that could be heard starting at 5am. It’s very disrespectful for the guests around because we go to a hotel to rest for whatever circumstances it is. We reached out to the front desk and the issue was not fixed because we checked out around 9am and the music was never either lowered or turned off.