酒店回复: Mr Ben, so happy to hear of your 5-star rating for this stay. We hope to host you again in the near future!

酒店回复: Thank you very much for your detailed feedback. We’re glad you appreciated the cleanliness, spacious rooms, and our welcoming staff. We have noted your comments about the breakfast and the pool and will share them with our teams to improve these areas. We hope to have the pleasure of welcoming you again on your next visit!

酒店回复: Thank you for your continued loyalty and for taking the time to share your recent experience with us. I'm truly sorry to hear that your most recent stay did not reflect the high standards you’ve come to expect from our hotel.Please accept our sincerest apologies for the disappointing check-in experience and the condition of your room. This is not the level of service or cleanliness we strive to provide, and I assure you that your concerns have been shared with our front office and housekeeping teams for immediate attention and corrective action.It’s especially disheartening to hear this from a returning guest who has previously spoken positively about our hotel. We truly value your feedback and your past patronage, and we regret that this visit has led to your decision not to return.Should you reconsider in the future, we would appreciate the opportunity to restore your confidence in us.

酒店回复: Thank you for your feedback and for highlighting the kindness of our breakfast staff we'll be sure to pass along your kind words to her.We sincerely apologize for the inconvenience caused by the false fire alarms during your stay. We understand how frustrating and disruptive this must have been, especially when trying to rest. Please know that guest safety is always our top priority, and while the alarms were indeed false, they were triggered by unexpected technical issues that we are actively addressing to prevent future disturbances. We truly appreciate your patience and understanding, and we're glad to hear that aside from this, your stay was enjoyable. We hope to have the opportunity to welcome you back for a much more peaceful experience

酒店回复: Thank you very much for your positive review! We’re glad you enjoyed our neat, spacious rooms and the extensive breakfast. We look forward to welcoming you again on your next stopover!

酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and that breakfast hit the mark. I’m glad our team was able to promptly provide the extra towels you needed, and it’s great to know our front desk associate was helpful in securing an additional night for you.We truly appreciate your kind words and hope to welcome you back again soon!

酒店回复: Thank you for sharing your experience! We’re delighted to hear that you enjoyed our spacious rooms and had an easy check-in. It’s great to know you found the hotel clean and fresh. We truly appreciate your recommendation and would be thrilled to welcome you back on your next stay!

酒店回复: Thank you for your 10/10 rating and for sharing your experience. We are pleased to know that you enjoyed your stay. We also appreciate your comments regarding the surrounding area. While we are not able to control off-property infrastructure, feedback like yours is valuable and helps us better understand our guests’ experiences. We are glad your stay was positive overall, and we look forward to welcoming you again in the future.

酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the cleanliness of your room, the service provided by our staff, and the quality of our breakfast. We also appreciate your comment regarding the single-ply tissue, as feedback such as this helps us identify opportunities for improvement. We are glad your stay was enjoyable overall and we look forward to the opportunity to welcome you again in the future.

酒店回复: Thank you for sharing your feedback. We are glad to hear that you found your room clean, but we sincerely apologize for the musty odor you experienced on the 4th floor. We take comments like yours seriously, as they help us improve the guest experience. We hope to have the opportunity to provide a more comfortable stay in the future.