Staff was freindly and very helpful. My thermostat did not work in my room and when i told the staff, the immediately apologized and gave me a new room. There is a fuzzy taco, pizza hut and jack n the box within 200 feet of the hotel. Breakfast was good. They served powdered eggs, sausage patties and links, biscuits and gravy and cinnamon rolls. Not bad for a free breakfast. I would say it was a pretty good stay.
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酒店回复: Hi Jerry,Thank you for sharing your experience with us. We're pleased to hear that our staff was friendly and helpful, and that you enjoyed the breakfast offerings. We apologize for the inconvenience with the thermostat, but we're glad our team could promptly assist you with a new room. It's great to know you appreciated the nearby dining options as well. We look forward to welcoming you back for another stay.- Management at Holiday Inn Express & Suites Denton-Sanger
3.0分
其他
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Hotel served its purpose, won’t stay again though
First off the over all stay was decent. Not worth the price but the comfort of the bed and how well the place smelled makes a huge difference. But, the breakfast was not good. The pancake maker didn’t work, the gravy was gloopy. Out room was out of soap. And the front desk lady told us “We” needed to tell the cleaning lady when she comes by the next day and gave us just a tiny bar of soap. The wrong kind. All the tile in the room were cracked and our window shade was literally standing in the corner of the room not useable. The price of the hotels these days we should have soap, shades and a good breakfast.
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酒店回复: Hi Daniel,Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and appreciated the pleasant scent of our hotel. We apologize for the issues you encountered with breakfast, room amenities, and the condition of your room. Your comments are valuable to us, and we will address these concerns with our team to improve our services. We hope you'll consider staying with us again for a better experience.- Management at Holiday Inn Express & Suites Denton-Sanger
2.0分
其他
The room smelled like sewer. They didn't address the issue so we checked out a day early. Couldn't stand the sewer smell.
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酒店回复: Hi Karla,Thank you for sharing your experience with us. We're sorry to hear about the unpleasant odor in your room and that it affected your stay. Your feedback is important, and we will address this issue with our team to ensure it is resolved. We hope you'll consider giving us another chance to provide you with a better experience in the future.- Management at Holiday Inn Express & Suites Denton-Sanger
2.0分
其他
Hallway was humid and hot? The air conditioning did not keep room cold! Rooms very humidity and smelled moldy!
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酒店回复: Hi Rick,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the air conditioning and the humidity in your room. Your comments are important to us, and we will address these concerns with our maintenance team to ensure a more comfortable stay for our guests. We appreciate your input and hope to have the opportunity to serve you better in the future.- Management at Holiday Inn Express & Suites Denton-Sanger
3.0分
商务出差
Hotel was fantastic except they told me I couldn't drink the water how bad it was. Everything else was perfect
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酒店回复: Hi Robbie,We’re pleased to hear that you found most aspects of your stay fantastic. We apologize for any inconvenience regarding the water situation and appreciate your understanding. Your feedback is valuable to us as we strive to enhance our guest experience. We hope to welcome you back for an even better stay in the future.- Management at Holiday Inn Express & Suites Denton-Sanger
5.0分
情侣出游
Clean room, nice large shower, good breakfast, road contstruction on frontage road of I-35 was messy mid-July 2025.
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酒店回复: Hi Christopher,We’re pleased to hear you enjoyed the clean room, spacious shower, and our breakfast offerings. We understand that the road construction can be inconvenient, and we appreciate your patience during this time. We hope to welcome you back for another comfortable stay in the future.- Management at Holiday Inn Express & Suites Denton-Sanger
4.0分
其他
Water dispenser problem
Water filters in the fitness center indicated that they needed to be changed.
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酒店回复: Hi Mark and Kathy,We’re glad you brought this to our attention. Maintaining our facilities to the highest standard is important to us, and we will address the water filter issue promptly. We hope you enjoyed the rest of your stay and look forward to welcoming you back for an even better experience.- Management at Holiday Inn Express & Suites Denton-Sanger
4.0分
商务出差
Worth of money, spacious room, free parking, ok breakfast american style
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酒店回复: Hi Mika,Thank you for sharing your feedback. We're pleased to hear that you found value in your stay, appreciated the spacious room, and enjoyed the complimentary parking. Your comments on the breakfast are noted, and we strive to enhance our offerings continually. We hope to welcome you back for another comfortable stay.- Management at Holiday Inn Express & Suites Denton-Sanger
5.0分
其他
I have stayed here on a few occasions while in town for work. It is very clean, comfortable and great customer service.
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酒店回复: Hi Megan,It's wonderful to hear that you've enjoyed your stays with us. We take pride in providing a clean, comfortable environment and top-notch customer service. Your kind words are greatly appreciated. We look forward to welcoming you back on your next work trip.- Management at Holiday Inn Express & Suites Denton-Sanger
2.0分
其他
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Room was grossly dirty
The first room was disgustingly dirty. I took pictures on the carpet that had food stains and who know what other type of stains on it. There was food crumbs by bed base, the bathtub had hair in it; Before I noticed the stains on the carpet, I cleaned the wall by the window and chair as it had what seemed to be food stains on it. The room had a very bad odor. After the front desk saw the pictures, they did move us to another room, but I still was uncomfortable as the first room was so dirty I didn't feel clean; If I would have had time I would have asked to cancel the reservation and gone to another hotel. Needless to say, I will never stay at this hotel again and will think twice before stating at this chain anymore.
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酒店回复: Hi Nancy,We're truly sorry to hear about your experience. It's clear that we fell short of our usual high standards of cleanliness and comfort. We appreciate you bringing this to our attention and assure you that we take your feedback seriously. We will address these issues with our housekeeping team to ensure this doesn't happen again. We hope you'll give us another chance to provide the quality stay you expect from IHG Hotels & Resorts.- Management at Holiday Inn Express & Suites Denton-Sanger
Staff was freindly and very helpful. My thermostat did not work in my room and when i told the staff, the immediately apologized and gave me a new room. There is a fuzzy taco, pizza hut and jack n the box within 200 feet of the hotel. Breakfast was good. They served powdered eggs, sausage patties and links, biscuits and gravy and cinnamon rolls. Not bad for a free breakfast. I would say it was a pretty good stay.
Hotel served its purpose, won’t stay again though
First off the over all stay was decent. Not worth the price but the comfort of the bed and how well the place smelled makes a huge difference. But, the breakfast was not good. The pancake maker didn’t work, the gravy was gloopy. Out room was out of soap. And the front desk lady told us “We” needed to tell the cleaning lady when she comes by the next day and gave us just a tiny bar of soap. The wrong kind. All the tile in the room were cracked and our window shade was literally standing in the corner of the room not useable. The price of the hotels these days we should have soap, shades and a good breakfast.
The room smelled like sewer. They didn't address the issue so we checked out a day early. Couldn't stand the sewer smell.
Hallway was humid and hot? The air conditioning did not keep room cold! Rooms very humidity and smelled moldy!
Hotel was fantastic except they told me I couldn't drink the water how bad it was. Everything else was perfect
Clean room, nice large shower, good breakfast, road contstruction on frontage road of I-35 was messy mid-July 2025.
Water dispenser problem
Water filters in the fitness center indicated that they needed to be changed.
Worth of money, spacious room, free parking, ok breakfast american style
I have stayed here on a few occasions while in town for work. It is very clean, comfortable and great customer service.
Room was grossly dirty
The first room was disgustingly dirty. I took pictures on the carpet that had food stains and who know what other type of stains on it. There was food crumbs by bed base, the bathtub had hair in it; Before I noticed the stains on the carpet, I cleaned the wall by the window and chair as it had what seemed to be food stains on it. The room had a very bad odor. After the front desk saw the pictures, they did move us to another room, but I still was uncomfortable as the first room was so dirty I didn't feel clean; If I would have had time I would have asked to cancel the reservation and gone to another hotel. Needless to say, I will never stay at this hotel again and will think twice before stating at this chain anymore.