酒店回复: Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality Guest experiences and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
3.0分
商务出差
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Overall, my stay okay but could have been better. I stayed for 5 days and never received room service. I had to pay for parking and I am a Hilton Gold member as well. The front desk service was amazing
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酒店回复: Thank you for taking the time to share your thoughts on your recent stay at our hotel. We truly value your feedback and appreciate your loyalty as a Hilton Gold member.While we're glad to hear that you found our front desk service to be amazing, we understand that your overall experience could have been better. We apologize for any inconvenience you encountered during your stay.Regarding parking fees, we understand that it can be an additional expense for our guests. Please note that we strive to maintain a fair pricing structure, however, review our policies to ensure they align with our guests' expectations and industry standards.Once again, thank you for choosing our hotel and sharing your feedback. We hope you will consider staying with us again.
5.0分
其他
Fell in love with this hotel. Clean and comfortable. The room was so spacious and the common areas were kept so tidy.
Enjoyed the breakfast too ❤️
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酒店回复: Thank you for choosing to stay with us and taking the time to share your positive experience. We look forward to welcoming you back in the future and providing you with even more memorable stays.
5.0分
其他
My room was spacious and very clean. My check-in was smooth. I would stay there again as it is close to the hotel and no loud noises. I got a good night rest.
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酒店回复: Thank you for choosing to stay with us and taking the time to share your positive experience. We look forward to welcoming you back in the future and providing you with even more memorable stays.
3.0分
商务出差
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The overall stay was good. Started out a bit bad. Our 1st room smelled like urine and the tv didn’t work. This surprised me for a Hilton hotel. So, we switched rooms a little later. 2nd room was much better. Breakfast was a bit rugged. Food was not real fresh(eggs, meat). Other dry items were fine. The morning desk person was very helpful and nice guy
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We value your input, as it allows us to identify areas where we can improve and ensure a better experience for future guests.We sincerely apologize for the unpleasant odor and malfunctioning TV in your initial room. We also appreciate your comments about the breakfast experience. It is essential for us to maintain fresh and high-quality food options for our guests, We're delighted to hear that our morning desk person was helpful and friendly throughout your stay. Again, thank you for choosing to stay with us and providing valuable feedback. We hope you will consider giving us another opportunity to provide you with a truly exceptional stay in the future
5.0分
其他
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Very clean, friendly, good breakfast, didn’t interact with staff much so I can’t speak on that , the laundry room was a bit pricey for a tiny washer, and the outside sitting was very cute and comfortable . The only thing I didn’t like was paying for parking $10 a day as a guest.
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酒店回复: Thank you for sharing your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed our clean facilities, friendly atmosphere, and tasty breakfast.We're glad that you found our outdoor seating area to be inviting and comfortable, providing a relaxing atmosphere during your stay.In regard to the parking fee, we apologize if this caused any inconvenience. We strive to maintain a fair pricing structure for all of our amenities, including parking, your feedback will be taken into account as we review our policies and pricing.Thank you once again for sharing your thoughts.
4.0分
家庭亲子
Staff was friendly but I was unhappy to be charged for parking. Was an unpleasant surprise and felt should have been included in hotel stay.
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酒店回复: Thank you for your recent stay with us! We appreciate your feedback and hope to see you again soon!
5.0分
情侣出游
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Clean comfortable room
In room coffee maker is “different” went downstairs for fresh coffee
Breakfast has good options
Very close to airport and shopping/food
Parking is easy
Did not use WIFI
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酒店回复: Thank you for sharing a review of your recent guest experience. Our team here at Home 2 Suites Jacksonville is committed to providing high-quality guest satisfaction. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
我真的要强调一下，这里的员工太棒了。我们住了八天，一直都是Katrina负责客房清洁，她非常细心和耐心。她真心想确保我们一家人所需的一切都能得到满足。如果非要说有什么可以改进的，那就是早餐可以增加肉类。我每天都希望能有培根或者香肠，可惜没有，不过其他食物都非常美味。我很喜欢华夫饼的多样性。希望下次来的时候能有机会享受泳池。我绝对会再次入住这家酒店，也会推荐给大家。感谢我们遇到的所有员工！
没有餐厅，也没有酒吧
都很漂亮
Overall, my stay okay but could have been better. I stayed for 5 days and never received room service. I had to pay for parking and I am a Hilton Gold member as well. The front desk service was amazing
Fell in love with this hotel. Clean and comfortable. The room was so spacious and the common areas were kept so tidy.
Enjoyed the breakfast too ❤️
My room was spacious and very clean. My check-in was smooth. I would stay there again as it is close to the hotel and no loud noises. I got a good night rest.
The overall stay was good. Started out a bit bad. Our 1st room smelled like urine and the tv didn’t work. This surprised me for a Hilton hotel. So, we switched rooms a little later. 2nd room was much better. Breakfast was a bit rugged. Food was not real fresh(eggs, meat). Other dry items were fine. The morning desk person was very helpful and nice guy
Very clean, friendly, good breakfast, didn’t interact with staff much so I can’t speak on that , the laundry room was a bit pricey for a tiny washer, and the outside sitting was very cute and comfortable . The only thing I didn’t like was paying for parking $10 a day as a guest.
Staff was friendly but I was unhappy to be charged for parking. Was an unpleasant surprise and felt should have been included in hotel stay.
Clean comfortable room
In room coffee maker is “different” went downstairs for fresh coffee
Breakfast has good options
Very close to airport and shopping/food
Parking is easy
Did not use WIFI