Air conditioner makes very loud noisy and couldn't sleep all night. Shower floor is very slick. Bumped into bedframe so many times.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced with the A/C noise, the slippery shower floor, and the bedframe—your comfort is important to us, and we never want a guest to have a sleepless night.We’ve shared your comments with our team so we can address these concerns right away. We appreciate you bringing them to our attention and hope you’ll give us another chance to deliver the comfortable, easy, and reliable stay you deserve.
3.0分
其他
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Room was clean, breakfast was good. Was there because of a family emergency. Family member passed, tried to cancel one night for a refund but hotel staff refused. ******* did call and did her best to get my refund but hotel wasn’t cooperative at all! Going this weekend with 15 family members but will not be staying at Tru! Very poor customer service
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酒店回复: Thank you for sharing your experience, and please accept our sincerest condolences for your loss. We’re glad to hear your room was clean and that you enjoyed breakfast, but we’re truly sorry for the added stress you faced during such a difficult time.Unfortunately, when reservations are made through third-party sites like *******, their cancellation policies can be much stricter, and our ability to adjust or refund those bookings is limited. We understand how frustrating that can be, especially under the circumstances.We appreciate you bringing this to our attention, and we’ll be reviewing the situation with our team to ensure we provide the empathy and support our guests deserve.
4.0分
其他
It’s not a 5 star property but top choice amongst others. Lovely staff and good size room with TV. Netflix available which is rare.
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酒店回复: “Woo-hoo! Thanks for choosing Tru by Hilton and for the great feedback. We’re happy you enjoyed our spacious rooms, great staff, and the bonus of Netflix time! Can’t wait to have you stay with us again.”
4.0分
其他
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Great location for a short stay
I would have given our stay a 5 star, however, the only reason why I didn't was because the bed mattress was a cheap and very hard mattress. Other than that, everything else was great. The woman who checked us in that evening, I want to say her name was Amina, was great. Wonderful customer service and cordial.
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酒店回复: Thanks so much for your honest review and for choosing to stay with us! ⭐⭐⭐⭐We’re thrilled to hear that everything else about your visit was great — especially the warm welcome from Amina 💙👏 She’ll be so happy to hear your kind words!We’re sorry to hear the mattress didn’t quite hit the mark for you 🛏️😕 — your comfort matters, and we truly appreciate the feedback. We'll share it with our team as we’re always looking to improve the Tru experience!Hope to welcome you back soon for an even comfier stay (and more of that awesome Tru hospitality!) 😊💫#StayTru #ThanksAgain
5.0分
其他
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We had a quick, overnight stay. The room was comfortable, the staff was very friendly, and we enjoyed the pool table in the lobby. Even the 4 legged family member was treated very well with friendly staff and even a treat.
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酒店回复: 🎉 Thanks a Tru-ly amazing bunch for the 5-star love! We're so glad your quick overnight stay hit all the right notes — comfy room ✅, friendly vibes ✅, and a little lobby fun with the pool table 🎱!And we especially loved spoiling your four-legged family member 🐾💙 — treats and tail wags are just part of the Tru way!Come back anytime for more fun, comfort, and good vibes — we’ll have the treats
5.0分
其他
2nd year in a row at this property. 2nd year having world class staff at the front desk. Bravo!
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酒店回复: Thank you so much for your wonderful review! We are happy to hear that you and such an expectational stay with us. Our team works hard to ensure all our guests has a pleasant experience and its rewarding to hear that you felt well taken care of. Thank you for choosing us and we can't wait to welcome you back on your next visit!
环境很好，卫生很干净，酒店比较新，设施也很配套，就是到了凌晨快天亮的时间，有声音，像是从高空扔东西到楼下，挺大声
从前台小姐姐到客房服务人员都非常友好。我已经住过这家酒店两次了，以后每次来北卡伯灵顿，我都会继续选择这里。所有地方都非常干净，非常感谢你们热情周到的服务，祝大家节日快乐！
干净且私密。
好地方！每个人都超级友好！我的空调出了故障，发出很大的噪音，他们很贴心地帮我换了房间。
Air conditioner makes very loud noisy and couldn't sleep all night. Shower floor is very slick. Bumped into bedframe so many times.
Room was clean, breakfast was good. Was there because of a family emergency. Family member passed, tried to cancel one night for a refund but hotel staff refused. ******* did call and did her best to get my refund but hotel wasn’t cooperative at all! Going this weekend with 15 family members but will not be staying at Tru! Very poor customer service
It’s not a 5 star property but top choice amongst others. Lovely staff and good size room with TV. Netflix available which is rare.
Great location for a short stay
I would have given our stay a 5 star, however, the only reason why I didn't was because the bed mattress was a cheap and very hard mattress. Other than that, everything else was great. The woman who checked us in that evening, I want to say her name was Amina, was great. Wonderful customer service and cordial.
We had a quick, overnight stay. The room was comfortable, the staff was very friendly, and we enjoyed the pool table in the lobby. Even the 4 legged family member was treated very well with friendly staff and even a treat.
2nd year in a row at this property. 2nd year having world class staff at the front desk. Bravo!