酒店回复: Thank you for taking the time to share your feedback and for giving us a 10 out of 10. We’re thrilled to hear that your room was spotless, our housekeeping team works hard to keep our accommodations in excellent condition, and they will truly appreciate your kind words.At the same time, we’re very sorry to hear about your experience at check-in. This is not the level of attentiveness or service we aim to provide, and we appreciate you bringing it to our attention. We will follow up with our front desk team to ensure that all guests feel heard and well taken care of.We value your stay with us and hope you’ll give us another opportunity to provide you with a seamless experience from start to finish.

酒店回复: 首先，非常感谢您百忙之中抽出时间给我们写评论。我们非常重视您作为我们的客人，您的反馈对我们持续改进服务和产品至关重要。我们希望下次您光临我们美丽的圣安东尼奥市时，还能有机会为您服务，并为您带来五星好评的入住体验！

酒店回复: Gracias por transmitir esta experiencia. Por favor, acepte nuestras sinceras disculpas por los problemas durante su estancia. Nos entristeció escuchar que esta estadía estuvo llena de los problemas mencionados. Utilizamos estas respuestas para desarrollar nuestro equipo. A través de esto podemos mejorar la experiencia de cada huésped. Transmitiremos estas preocupaciones a los líderes para asegurarnos de que otro huésped no experimente lo mismo. ¡Disculpas de nuevo y esperamos que tengas un maravilloso resto de tu día!

酒店回复: Thank you so much! We’re so happy to hear everything was excellent. It will be a pleasure to welcome you back when you return.

酒店回复: Thank you for your 10 out of 10 rating and kind comments! We're so glad to hear you had a good stay and that you found our hotel clean, comfortable, and well-serviced by our team.Providing a welcoming and relaxing experience is always our goal, and we’re happy we could deliver that during your visit.We hope to have the pleasure of welcoming you back to the DoubleTree by Hilton San Antonio NW soon!

酒店回复: Thank you for your feedback. We’re sorry to hear that your experience with our restaurant and bar didn’t meet your expectations. Your comments about limited hours and menu variety are important to us, and we’re sharing them with our team as we work to improve our services. We truly appreciate you taking the time to help us get better, and we hope to have the opportunity to welcome you back for an improved stay.

酒店回复: Thank you so much for your perfect 10/10 rating! We’re delighted to hear that you were pleased with the room cleanliness and bed linens, our housekeeping team will be thrilled to know their hard work made a positive impact on your stay.We truly appreciate your feedback and hope to welcome you back to the DoubleTree by Hilton San Antonio Northwest again soon!

酒店回复: We’re truly sorry to hear that your recent stay at the DoubleTree by Hilton San Antonio Northwest did not meet your expectations. We understand you left feeling disappointed, and we regret that your experience was not up to the standard we aim to provide.Your feedback is very important to us, and we’d appreciate the opportunity to learn more about what went wrong—especially regarding the service you mentioned. If you're willing, please reach out to us directly so we can better understand your concerns and work to make things right.Thank you again for your time, and we hope to have the chance to provide you with a much better experience in the future.

酒店回复: En primer lugar, le agradecemos que se haya tomado el tiempo de su apretada agenda para dejarnos una reseña. Lo valoramos mucho como nuestro huésped y agradecemos sus comentarios, ya que nos ayudan a mejorar continuamente nuestro servicio y producto.Esperamos poder servirle durante su próxima visita a nuestra maravillosa ciudad de San Antonio.

酒店回复: First and foremost, thank you for taking the time out of your busy schedule to give us a review, we greatly value you as our guest and appreciate your feedback as it is what helps us in the continuous improvement of our service and product. We hope we get to be of service to you during your next visit to our wonderful city of San Antonio and make your next visit a 5/5 stay experience!