酒店回复: Thank you, Anne Marie, for your 6/10 review and for mentioning the lovely view and good breakfast.Just to clarify a few points: our hotel does not advertise having an elevator, and all access details are clearly described in the pre-arrival information sent before check-in. Room doors automatically lock after 10:00, which is the official checkout time, so re-entry after that isn’t possible without a new code. The digital locks function correctly when the full code — including “#” — is entered.We appreciate your feedback and are glad you enjoyed the room and breakfast despite the misunderstanding.Hotel Sønderborg Kaserne

酒店回复: Thank you, Claus, for your 6/10 review and for highlighting the good location, parking, breakfast, and cleanliness — we appreciate that.Regarding the door lock, it works with a digital system, and occasionally guests may mistype the code or press “#” too early or too late, which causes it to reset. It’s designed for safety and does open reliably when used in the correct sequence.As for the reported noise, we checked the incident — it appears a few guests returned late and briefly talked in the hallway, but there was no ongoing party. In a hotel environment, there will always be some movement when people arrive and leave, though we encourage everyone to respect quiet hours.Thank you again for staying with us in Sønderborg Harbour.Hotel Sønderborg Kaserne

酒店回复: Thank you, Jakob, for your 6/10 review and for highlighting the spacious, clean rooms and the good value for money. We’re also glad you appreciated the walking distance to the town centre.Regarding breakfast: it is served as a varied buffet in “Salen.” We do not advertise specific vegetarian, vegan, or gluten-free options, though many guests find something that suits them from the general selection. Coffee is available both in the breakfast hall and free of charge in the common area.We appreciate your feedback and wish you safe travels ahead.Hotel Sønderborg Kaserne

酒店回复: Thank you, John, for your 4/10 review. We appreciate your comments, though we see you found several aspects disappointing.To clarify:Our hotel uses digital codes for access. It’s part of the self-service concept that many guests value because it avoids queues and makes check-in and check-out very simple once the instructions are read.We do not advertise fridges or kettles in the rooms. Free coffee is available in the common area, and on the 2nd floor you’ll find fridges with cold drinks for purchase. Payment requires completing the steps shown — if the final “Pay” click is skipped, MobilePay does not go through.Breakfast is served in “Salen” with a varied buffet. Coffee and tea are available, though tastes naturally differ.Most of our guests find the concept straightforward and enjoy the location, size of rooms, and value. For those who prefer full-service hotels with in-room kettles and staffed receptions, Sønderborg also offers alternatives.Hotel Sønderborg Kaserne

酒店回复: Thank you, Henrik, for your 6/10 review. We’re glad you enjoyed the breakfast buffet and the facilities.Regarding the temperature: the rooms use an intelligent heating system, and heat is adjusted either on the radiator itself or via the simple guest-app shown in the pre-arrival information. When set correctly, there should be plenty of warmth. If something feels off during a stay, guests are always welcome to use our 24/7 phone line, so we can assist med det samme.About the bathroom: the building uses an open shower design, and the rooms are not fitted with cold-sensitive smoke alarms — if something unusual happened, the 24/7 line would have been the right place to get immediate help.Thanks again for visiting us in Sønderborg Harbour.Hotel Sønderborg Kaserne

酒店回复: Dear Heiko,Thanks for your wonderfully imaginative review! Fully automated hotel, you say? Wow—we must've missed the memo, as our cleaning robots are apparently on strike, and our breakfast-cooking drone flew away. Fortunately, actual humans (not teenage robots) prepared your room and breakfast. 😊Regarding your "1-hour wait," let's clarify: the slight delay happened because you skipped the "small detail" of payment. Instead of teleporting a robot (still waiting on Elon Musk for that feature), we sent an actual human being to personally assist you. You're very welcome for that old-fashioned, non-robotic service.About those "100 emails"—we counted again (our AI robot did)—and found slightly fewer. Had you read even one, your self-check-in might've felt less like deciphering hieroglyphics. We understand that reading is exhausting, though!Our breakfast lady is overjoyed at being mistaken for a teenager. You've genuinely made her day—though she does recall serving you plenty of food. Perhaps the elusive eggs you mention vanished into the same void as your payment?At least nature provided you with a dolphin show (free of charge!), which, given your high expectations and low budget, must have been quite the surprise. Next time, perhaps book a luxury suite elsewhere—or read at least one of our "100" emails to avoid surprises.Warm robotic greetings from the entire human team,Hotel Østersø

酒店回复: Dear Frank,Thank you for your feedback. We're glad to hear you found the hotel itself nice. Regarding parking, we provide detailed instructions via email, PDF, and even a short YouTube video to ensure guests have all necessary information about the process. The parking area is managed by a third-party provider, clearly marked with signs emphasizing the importance of registering your car. Taking a moment to review this information can help avoid confusion or double payment.We appreciate your input and hope your next visit will be smoother!Best regards,Hotel Sønderborg Kaserne

酒店回复: Thank you, Chanette, for your 4/10 review. We appreciate you taking the time to share your experience.Regarding the bathroom and towels: cleaning is normally a strong point for us, and guests can always request extra towels if needed. For future stays, using the 24/7 phone line during the visit allows us to assist immediately.About the breakfast: the buffet is refreshed throughout the morning, and items such as eggs and pancakes should be taken while warm from the serving area. If something seems off, we encourage guests to let us know during the meal so the kitchen can replace it right away.Concerning the furniture: the rooms are cleaned before every arrival. If something appears missed, the 24/7 line is the fastest way for us to address it on the spot.Thanks again for staying with us in Sønderborg Harbour.Hotel Sønderborg Kaserne