酒店回复: Thank you for your feedback, Valerie! We're glad you had a great experience and hope to welcome you again soon!
2.0分
商务出差
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Lovely hotel. Friendly staff .Nice big rooms. Clean.
Only things that reeally let it down is very uncomfortable hard beds . You wake up lots fue to it .
Ridiculous breakfast hours. Finishing too early.
8.30 finish instead of 10 like other hotels
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酒店回复: Thank you for your kind words about our hotel and staff! We’re sorry to hear the beds were uncomfortable and that our breakfast hours didn’t meet your expectations. We appreciate your feedback and will take it into consideration as we strive to improve. Hope to welcome you back again soon!
3.0分
其他
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I love the underground parking. The staff was excellent. The breakfast was pretty similar to any other free hotel breakfast, mediocre but what else do you expect . One thing I didn’t like as somebody who travels a lot for work, my hotel room did not have a desk which I’m very used to having when I stay in hotels, I understand there is a business center, but most of the time I need to do my business in my hotel room . It also did not have any counter space in the bathroom at all. It was just a sink so if you’re a female and you like a counter to get ready, you will not have this. The gym was very basic…. other than that, It was a decent stay, clean rooms, friendly staff.
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酒店回复: Thank you for your feedback. We're glad you enjoyed the underground parking and our friendly staff. We apologize for the inconvenience with the room layout, especially the lack of a desk and counter space. Your comments are appreciated and will help us improve. We hope to welcome you back again soon.
1.0分
其他
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tv in the room did not work. Balcony area was dirty.
We informed front desk our tv was not working, they attempted to move us to a different room, and the tv did not work in that room either.
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酒店回复: Thank you for your feedback. I’m sorry to hear about the trouble with the TV and the condition of the balcony. I appreciate you bringing it to our team’s attention. We did later discover there was a network issue affecting the TVs that day and I apologize for the inconvenience it caused during your stay. Thank you again for your patience, and we hope to have the opportunity to provide you with a much smoother experience next time.
5.0分
家庭亲子
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I thoroughly enjoyed my stay at the Pomeroy Hotel in Fort McMurray. The property offers a clean, quiet, and welcoming atmosphere that made for a truly comfortable experience. The environment is exceptionally family-friendly, safe, and ideal for anyone seeking a peaceful home away from home. I highly recommend this hotel to both leisure and business travelers looking for quality accommodations and outstanding hospitality.
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酒店回复: Thank you so much for taking the time to share your experience. We're really glad to hear that you felt at home during your stay with us in Fort McMurray. Creating a safe, welcoming, and relaxing environment for our guests is something we truly care about, so it’s great to know that came through for you. We appreciate your recommendation and look forward to welcoming you back next time you're in town!
5.0分
家庭亲子
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What a great hotel! Very new, very clean and very comfortable. Great heated underground parking. Lightning fast elevator. Awesome stay for us. We were in Fort Mac for 5 nights. We booked the Prime Hotel. It was such a dump we cancelled after the first night and moved over to the Pomeroy. What an amazing upgrade and good decision that was. No plans to return to Fort Mac but I’d stay at the Pomeroy again if I did. HIGHLY RECOMMEND.
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酒店回复: Thank you so much for taking the time to share such a thoughtful review!We’re so happy to hear you enjoyed your stay with us and that we could turn your trip around after a rough start. Knowing that the Pomeroy felt like such a big upgrade truly means a lot to us. We work hard to provide a clean, comfortable, and welcoming environment for our guests, and it’s great to hear that everything from the underground parking to the elevators made a difference in your experience.Even if Fort Mac isn’t on your travel list again soon, just know we’d love to welcome you back anytime you’re in town. Until then, thank you again for the kind words and for recommending us so highly! :-)
5.0分
商务出差
Great Property and Friendly Staff
Great place to stay in Fort Mac. Friendly Staff and comfortable rooms.
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酒店回复: Thank you for your feedback Stanley, and for taking the time to write about your visit.We're glad you enjoyed your stay and we look forward to welcoming you back to Pomeroy Hotel Fort McMurray soon!Kind regards,Dianne
3.0分
情侣出游
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The property was nice enough, however the service when checking in was poor. The clerk when asked a simple question about a store near by to buy flowers told my husband to Google it.
Very rude for the hospitality industry
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酒店回复: Thank you for sharing your feedback again, Audrey. We’re truly sorry your check-in experience didn’t meet expectations, especially the interaction your husband had with our staff. This is not the level of service we want to provide, and we are taking your comments seriously to improve our hospitality. We appreciate your honesty and hope to welcome you back for a much better experience in the future.
5.0分
其他
This property is a great place to stay and I really like the underground parking
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酒店回复: Thank you for the kind words! We're happy to hear you enjoyed your stay. Hope to see you again soon!
非常适合冰球家庭入住的酒店。离麦克唐纳岛超级近，让我们的周末轻松多了！
美好的。
Lovely hotel. Friendly staff .Nice big rooms. Clean.
Only things that reeally let it down is very uncomfortable hard beds . You wake up lots fue to it .
Ridiculous breakfast hours. Finishing too early.
8.30 finish instead of 10 like other hotels
I love the underground parking. The staff was excellent. The breakfast was pretty similar to any other free hotel breakfast, mediocre but what else do you expect . One thing I didn’t like as somebody who travels a lot for work, my hotel room did not have a desk which I’m very used to having when I stay in hotels, I understand there is a business center, but most of the time I need to do my business in my hotel room . It also did not have any counter space in the bathroom at all. It was just a sink so if you’re a female and you like a counter to get ready, you will not have this. The gym was very basic…. other than that, It was a decent stay, clean rooms, friendly staff.
tv in the room did not work. Balcony area was dirty.
We informed front desk our tv was not working, they attempted to move us to a different room, and the tv did not work in that room either.
I thoroughly enjoyed my stay at the Pomeroy Hotel in Fort McMurray. The property offers a clean, quiet, and welcoming atmosphere that made for a truly comfortable experience. The environment is exceptionally family-friendly, safe, and ideal for anyone seeking a peaceful home away from home. I highly recommend this hotel to both leisure and business travelers looking for quality accommodations and outstanding hospitality.
What a great hotel! Very new, very clean and very comfortable. Great heated underground parking. Lightning fast elevator. Awesome stay for us. We were in Fort Mac for 5 nights. We booked the Prime Hotel. It was such a dump we cancelled after the first night and moved over to the Pomeroy. What an amazing upgrade and good decision that was. No plans to return to Fort Mac but I’d stay at the Pomeroy again if I did. HIGHLY RECOMMEND.
Great Property and Friendly Staff
Great place to stay in Fort Mac. Friendly Staff and comfortable rooms.
The property was nice enough, however the service when checking in was poor. The clerk when asked a simple question about a store near by to buy flowers told my husband to Google it.
Very rude for the hospitality industry
This property is a great place to stay and I really like the underground parking