酒店回复: Estimada Sra. America AsunciónAgradecemos sinceramente que se haya tomado el tiempo de calificarnos y, sobre todo, por brindarnos una excelente valoración.En Barceló Maya Riviera, todo nuestro equipo se esfuerza día con día para hacer de su estancia una experiencia inolvidable, y saber que hemos cumplido con sus expectativas nos llena de orgullo y motivación para seguir dando lo mejor.Esperamos tener el honor de recibirle nuevamente muy pronto.¡Gracias por elegirnos!
2.0分
家庭亲子
展开
The service, drinks and food was terrible. Ur party rooms all of them has some issues. The buffet was until 6pm only afther that you can go only to speciality restaurants, only few of them where good the bestone was the Caribbean, and ur server that was the best employee of the entire hotel the rest just trash. Pool was dirty most of the time, the beach really bad. The entertainment to loud, like to loud lol. Also we cant even use water bicycle. Cuz personal was trying to force customers to rent the jetsky, and other things they have. So we coulnd use the free water entertainment stuff. Also if you want to rent a jetski you need to be there before 11am or have to wait until 3pm. Thats stupid. And also ot was far from ur hotel and pool.
展开
酒店回复: Thank you for sharing a review of Barceló Maya Riviera. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attentionServicio a huésped
5.0分
情侣出游
100% will be staying here again, very clean, pool is HUGE, drinks are amazing! 10/10
展开
酒店回复: Thank you very much for your rating and feedback.At Barceló Maya Riviera Adults Only, your opinion is very important to us. We are constantly striving to provide the best possible service to all our guests, and your comments help us continue improving every day.Once again, we truly appreciate your time and your kind words.Warm regards,
5.0分
其他
We loved the beds in the Adults Only facility.
The food at the Taco Bar was so good.
展开
酒店回复: Dear Madam,We would like to thank you for this positive feedback.Our bedding specialists and Mexican cuisine chefs will be thrilled to know their efforts contributed to your perfect scores. Maintaining immaculate facilities and diverse amenities remains our daily commitment to adult travelers seeking refined all-inclusive experiences.Your dual focus on restorative sleep and memorable dining encapsulates exactly what we aim to deliver - a harmonious blend of relaxation and sensory enjoyment that stays with guests long after departure.We hope to see you again. Kind regards,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera
5.0分
其他
One of the best vacations I have had in my life so far I highly recommend!!
展开
酒店回复: Thank you so much for your kind comment. We are truly delighted to know that you enjoyed our service , your satisfaction is our greatest reward.It was a pleasure having you with us, and we sincerely hope to welcome you back soon.Warm regards,
4.0分
家庭亲子
Very clean property, friendly staff, delicious food, very rocky beach. I recommend it if you like swimming pools.
展开
酒店回复: We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and employees were able to meet your expectations during your stay. Thank you once again for making us your choice of hotel, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind Regards
5.0分
情侣出游
It’s very calm and elegant. Big place
No kids!!!!
展开
酒店回复: Dear Ms. Garcia De,It is a pleasure to receive your positive feedback following your recent stay.Our adults-only concept shines through your appreciation for both our peaceful environment and elegant spaces. The exclusive access to six distinct resorts within our grand complex allows guests to curate their perfect vacation while enjoying consistently high standards across all services. Our culinary team particularly values your recognition of their efforts in delivering exceptional dining experiences.It would be a pleasure to welcome you back. Best wishes,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera
5.0分
其他
Everything about this place screams perfecto!!
展开
酒店回复: We would like to sincerely thank you for sharing your feedback regarding your recent stay at Barceló Maya Riviera.We are truly delighted to know that you enjoyed your experience with us. We fully agree that our attentive and dedicated staff play a key role in creating a memorable stay for our guests. Our entire team works hard to deliver high-quality service and to create unique and unforgettable experiences.We especially appreciate your kind words about our team. Their warmth and professionalism are undoubtedly some of the hotel's greatest assets. We will gladly pass along your compliments, as your recognition is a great source of motivation for all of us.Thank you once again for this heartwarming review. We look forward to welcoming you back in the near future.Kind regards,Customer ServiceBarceló Maya Riviera
5.0分
朋友出游
I absolutely loved this place
展开
酒店回复: Thank you for your comment. We truly appreciate your feedback and hope to welcome you back again soon.Best regards,
5.0分
情侣出游
Very impressed!!
展开
酒店回复: We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and employees were able to meet your expectations during your stay. Thank you once again for making us your choice of hotel, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind Regards
我喜欢这里的一切，设施、清洁度，一切，但最重要的是所有工作人员的友善和良好的待遇，是他们让这个地方如此特别，在这 7 家酒店中，从清洁人员、服务人员到接待人员，无一例外，我只有一个非常重要的建议，那就是他们像其他酒店一样提供客房服务
The service, drinks and food was terrible. Ur party rooms all of them has some issues. The buffet was until 6pm only afther that you can go only to speciality restaurants, only few of them where good the bestone was the Caribbean, and ur server that was the best employee of the entire hotel the rest just trash. Pool was dirty most of the time, the beach really bad. The entertainment to loud, like to loud lol. Also we cant even use water bicycle. Cuz personal was trying to force customers to rent the jetsky, and other things they have. So we coulnd use the free water entertainment stuff. Also if you want to rent a jetski you need to be there before 11am or have to wait until 3pm. Thats stupid. And also ot was far from ur hotel and pool.
100% will be staying here again, very clean, pool is HUGE, drinks are amazing! 10/10
We loved the beds in the Adults Only facility.
The food at the Taco Bar was so good.
One of the best vacations I have had in my life so far I highly recommend!!
Very clean property, friendly staff, delicious food, very rocky beach. I recommend it if you like swimming pools.
It’s very calm and elegant. Big place
No kids!!!!
Everything about this place screams perfecto!!
I absolutely loved this place
Very impressed!!