酒店回复: Thank you for taking the time to comment on your recent stay. We appreciate your feedback and are sorry to hear of the issue with your dishwasher. We hope to see you again soon.
5.0分
其他
原文
翻译提供方：Google
工作人员很好，空气很好，我住得很舒服。
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酒店回复: Thank you for taking the time out of your day to let us know that you enjoyed your stay while with us.
4.0分
朋友出游
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The property was nice. The surrounding properties are destroyed by the Hurricane last year. All should be condemned. Its sad to see Biltmore Village mostly ruined. Our hotel was great and the property rebuilt to new standards.
We enjoyed our stay
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酒店回复: Thank you so much for taking the time to share your experience with us. We're truly grateful for your kind words about our property and are so glad to hear you enjoyed your stay.
4.0分
家庭亲子
Clean, convenient location. Some storm damage remains in the area around this property, but no issues at the hotel.
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酒店回复: We're happy to hear you enjoyed your stay with us! We look forward to seeing you again!
5.0分
其他
Good stay
Everytime I went to get coffee they were out and the lady working the breakfast area got me a new huge pot of coffee right away. Service was great.
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酒店回复: Thank you so much for your kind words! We’re glad to hear that our team was able to quickly get you a fresh pot of coffee and provide great service. We truly appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay!
1.0分
家庭亲子
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Lobby is on the 2nd floor. Inconvenient to unload into hotel. Elevator lobby in garage smells bad. Pool is closed still from hurricane damage. Area around property is rough and damaged still from the hurricane.
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酒店回复: Thank you for taking the time to comment on your stay. We appreciate your feedback and are sorry to hear you were unaware of the deadly flooding we encountered in September. We look to welcome you back once our area is fully restored.
5.0分
其他
Yes Home2!
Comfortable beds and well located near hospitals and restaurants.
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酒店回复: Thank you for thw wonderful review! We are so happy you enjoyed your stay with us! We hope to welcome you back soon!
3.0分
情侣出游
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Room was great, clean and spacious. Staff was nice and friendly. Free breakfast was good. No restaurant in the hotel. I wish their "little store" located in the lobby offered more variety of food for hungry guests. I know they are still renovating after so much damage that occurred as a result of Hurricane Helene, but I wish the grounds have been given more attention and care to liven up the place and not looked neglected and depressing. The did a great job with the renovation inside the building of the hotel itself. The flood from hurricane Helene was a heartbreaking story as told to us by one of the staff.
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酒店回复: Thank you for taking the time to comment on your recent stay. We appreciate your feedback and for visiting us as we recover from the effects of Tropical Storm Helene.
5.0分
其他
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Excellent experience
Biltmore Village was impacted by the hurricane, and one can still see the devastation around. Yet, this hotel ground up has been renovated to excellent condition. The staff is welcoming, the rooms are clean, kitchenette ready and the continental breakfast very good.
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酒店回复: Thank you for taking the time to comment on your recent stay at the Home2 Suites by Hilton Asheville - Biltmore Village. We appreciate your feedback and are happy to hear you had a great visit. Our guest rooms provide all the comforts of home, whether in town to explore our many natural wonders or an extended stay for business purposes. We look forward to seeing you again on your next trip to WNC.
史上最漫长的一夜
早知道这地方还这么破，酒店本身太热了，地板都摇摇晃晃的，电梯吱吱作响，吓死我了，泳池里堆满了风暴带来的碎石，停车场也乱七八糟。我经常在阿什维尔住，但通常都是在市中心，我当时还以为这家酒店又翻新了……不，完全错了。网站误导人。而且客人很少，最吵闹的人就坐在我旁边，整晚都在说话、喊叫、大笑、咳嗽，直到下午3点半以后。我以后再也不会去这家酒店了。
一切都很好。房间很干净。工作人员很棒。洗碗机里有一些脏盘子，它们放在那里已经有一段时间了，上面长了霉菌。
工作人员很好，空气很好，我住得很舒服。
The property was nice. The surrounding properties are destroyed by the Hurricane last year. All should be condemned. Its sad to see Biltmore Village mostly ruined. Our hotel was great and the property rebuilt to new standards.
We enjoyed our stay
Clean, convenient location. Some storm damage remains in the area around this property, but no issues at the hotel.
Good stay
Everytime I went to get coffee they were out and the lady working the breakfast area got me a new huge pot of coffee right away. Service was great.
Lobby is on the 2nd floor. Inconvenient to unload into hotel. Elevator lobby in garage smells bad. Pool is closed still from hurricane damage. Area around property is rough and damaged still from the hurricane.
Yes Home2!
Comfortable beds and well located near hospitals and restaurants.
Room was great, clean and spacious. Staff was nice and friendly. Free breakfast was good. No restaurant in the hotel. I wish their "little store" located in the lobby offered more variety of food for hungry guests. I know they are still renovating after so much damage that occurred as a result of Hurricane Helene, but I wish the grounds have been given more attention and care to liven up the place and not looked neglected and depressing. The did a great job with the renovation inside the building of the hotel itself. The flood from hurricane Helene was a heartbreaking story as told to us by one of the staff.
Excellent experience
Biltmore Village was impacted by the hurricane, and one can still see the devastation around. Yet, this hotel ground up has been renovated to excellent condition. The staff is welcoming, the rooms are clean, kitchenette ready and the continental breakfast very good.