酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.
2.0分
其他
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We are very disappointed with this property. The bathroom set up is ridiculous. There was a toilet and a stand alone shower that was so small it was like a closet. You almost couldn't shut the door and there wasn't enough space to get dressed after showering. Not a good use of space considering the room with the sink is quite spacious. Also no microwave in the room. The night desk clerk was very rude on more than one occasion.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
5.0分
其他
So clean. What else can I say.
The room was spacious and very clean. I was impressed by the cleanliness. Most comfortable hotel stay I have had in many years.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.
5.0分
情侣出游
Very spacious room. Very helful staff cheerfully got me ice each morning for my water bottle. Comfortable and beautiful. Great breakfast, but get there early!
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.
客服服务一般。我们感觉我们对他们来说是种麻烦。不热情。
我在那里住了五天。酒店几乎是新的，房间大小适中，家具也不错。清洁程度一般，但我需要每天要求客房服务员来打扫。酒店很繁忙。早餐低于平均水平。周边环境不安全。我昨晚遇到了最后一个问题。我把车停在后门前，第二天早上自行车被偷了。退房时，我向工作人员投诉，并出示了自行车架的照片，照片显示车架上的储物柜被砸坏掉在地上。工作人员问我有没有报警记录，但我没有。不过，由于其中一辆自行车装有苹果AirTag，信号在酒店附近被捕捉到。警方采取了所有必要的调查行动。他们没有找到我的自行车；它们只是被偷自行车的一部分。我告诉了警察我投诉的那位工作人员的名字，他们去那里寻找证据。尽管我有联系记录，但23天过去了，酒店方面没有任何人联系我。这不是我期望凯悦酒店品牌应有的服务水平。
房间和公共区域都很干净整洁，看起来保养得很好，并不显得陈旧。早餐也很不错。或许有点吹毛求疵，但房间里的垃圾桶非常小。我睡眠比较浅，唯一的问题是高速公路的噪音。酒店离众神花园很近。
我们住的房间味道太难闻了！我投诉了，客房服务人员帮我换了房间。床不是大号的，挤得满满的。没有洗衣设施。
我们住了两天。第一天很不错，但第二天早餐可以更好一些，而且客房服务也没有人做。
我不推荐这家酒店。这里没有咖啡馆、熟食店或餐厅。
美好的
We are very disappointed with this property. The bathroom set up is ridiculous. There was a toilet and a stand alone shower that was so small it was like a closet. You almost couldn't shut the door and there wasn't enough space to get dressed after showering. Not a good use of space considering the room with the sink is quite spacious. Also no microwave in the room. The night desk clerk was very rude on more than one occasion.
So clean. What else can I say.
The room was spacious and very clean. I was impressed by the cleanliness. Most comfortable hotel stay I have had in many years.
Very spacious room. Very helful staff cheerfully got me ice each morning for my water bottle. Comfortable and beautiful. Great breakfast, but get there early!