酒店回复: Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay, found the room comfortable, and loved the food at our pub. It’s wonderful to know you’d stay with us again, we look forward to welcoming you back soon!
酒店回复: Thank you for such a lovely review, Amy. We are happy to know that you tried curries from our Indian restaurant and it didn’t disappoint you. We look forward to welcoming you back again.Best regards,Team at The Vale Hotel
酒店回复: Dear Charles,Thank you for taking the time to share your feedback. We’re sorry to hear about the issues with the hot water and the room temperature during your stay. We’re glad you were able to make use of the fan and that our location was convenient for your needs. Please be assured that your comments have been noted, and we’ll look into these matters to improve the experience for future guests.Warm regards,The Vale Hotel Team
4.0分
情侣出游
原文
翻译提供方：Google
房间时尚，配有木梁。所有设施都很方便。
不过，也有一些小问题，比如厕所没有门，而且很多灯都坏了。
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酒店回复: Thank you Anne for your review. We do have some quirky features in our rooms due to the Grade II listing and age of the building. We will take a look at the lighting but so pleased you enjoyed your stay with us.
1.0分
其他
原文
翻译提供方：Google
糟糕的客户服务
经理太粗鲁了，我根本没住这里！！！千万别住这里！！
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酒店回复: We are a small independent family run hotel and being phoned at 11.36pm at night when we are finally asleep can be extremely frustrating after a 15 hour work day. Unfortunately not everyone is able to operate a 24hr personalised service. Best wishes
5.0分
其他
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Very easy to find at the T-juction at the top of Calcutt Street. I actually parked in Calcutt Street for free as there are some spaces there. There's also a free car park very close by. The hotel is in a great location on the High Street. I had a single room, number 2, lovely and clean and a really comfy bed. Kettle, tea, coffee and milk pods provided. I didn't need an evening meal but plenty of places nearby to eat out or Tesco Express if you want a snack. Same for breakfast the next day (I went to The Cricklade Club, excellent). Despite the room looking out onto the main road, the traffic noise is not a problem as there are 2 sets windows and shutters plus curtains. It is made very clear that check-in was between 5pm and 9pm was was no problem for me, straight into the pub and up to the room. To enter and exit outside of pub hours there is a metal spiral staircase. Again it is made very clear when booking that if you have mobility problems this may be an issue. I exited after heavy rain and although the stairs were wet they are well designed and were not at all slippery. Decent handrail in place. I would definitely return and would highly recommend.
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酒店回复: Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you enjoyed your stay, found your room comfortable, and appreciated the convenient location and facilities. It’s great to know the check-in process and access arrangements worked well for you. We truly appreciate your kind recommendation and look forward to welcoming you back to The Vale soon!
工作人员和老板都非常友好，感觉很安全。
住得很好
完美的住宿体验，超棒的氛围！
很高兴在这里住一晚
我的房间很温馨安静，床也很舒服。老板非常友好。和这里的许多人一样，我也觉得酒店附属酒吧的食物非常美味。我随时都愿意再次入住这里。
很棒的旅馆和餐厅
老板帮我办理了入住，他人非常好。非常友好，乐于助人。房间漂亮舒适。楼下的餐厅有特价菜，所以我点了一份羊肉咖喱和鹿肉咖喱。这是我吃过最好吃的。老板还倒了一杯很棒的吉尼斯黑啤。我一定会再来的！
淋浴时没有多少热水，无法打开房间的窗户，所以很热，设法找到一个风扇，这很有帮助，位置很好，适合我需要的地方
房间时尚，配有木梁。所有设施都很方便。
不过，也有一些小问题，比如厕所没有门，而且很多灯都坏了。
糟糕的客户服务
经理太粗鲁了，我根本没住这里！！！千万别住这里！！
Very easy to find at the T-juction at the top of Calcutt Street. I actually parked in Calcutt Street for free as there are some spaces there. There's also a free car park very close by. The hotel is in a great location on the High Street. I had a single room, number 2, lovely and clean and a really comfy bed. Kettle, tea, coffee and milk pods provided. I didn't need an evening meal but plenty of places nearby to eat out or Tesco Express if you want a snack. Same for breakfast the next day (I went to The Cricklade Club, excellent). Despite the room looking out onto the main road, the traffic noise is not a problem as there are 2 sets windows and shutters plus curtains. It is made very clear that check-in was between 5pm and 9pm was was no problem for me, straight into the pub and up to the room. To enter and exit outside of pub hours there is a metal spiral staircase. Again it is made very clear when booking that if you have mobility problems this may be an issue. I exited after heavy rain and although the stairs were wet they are well designed and were not at all slippery. Decent handrail in place. I would definitely return and would highly recommend.