Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .
5.0分
其他
Staff is great. Hotel is great. However the 1 time out of 40 stays when I had a problem the manager was unresponsive and never answered my email.
5.0分
其他
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Room was standard clean, smudgy mirror, some lights flicker or do not work. Hotel is currently being renovated. Staff is friendly and attentive. Parking is open and secure. Shop has sufficient stock, beer, and wine.
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酒店回复: Hi Donald,Thank you for your review. We appreciate you taking the time to share your experience with us.We're glad to hear you found the staff friendly and attentive, and the parking open and secure. We also appreciate your feedback regarding the room's condition.We hope to see you again soon at Clarion Hotel The Colony - Plano West.Best,Management Team
2.0分
其他
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The construction was terrible. There was banging and drills and saws going off at 6am on a Saturday. The front desk staff was rude and made multiple wait for an extended amount of time.
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酒店回复: Dear MichellePlease accept our sincerest apologies regarding the unacceptable experience you had during your recent stay.We are truly sorry that the noise from the renovation work disturbed you so early on a Saturday morning. We are actively reviewing the construction schedule and worker start times to ensure this level of disruption is prevented going forward.We also apologize for the rude service and extended wait time you experienced with the front desk staff. We are taking immediate action with our team to address this lapse in professionalism.We hope to earn your trust and provide a smoother, quieter, and more enjoyable experience next time.Sincerely,Management Team
1.0分
其他
I had to cancel my stay due to soccer game changes. I notified the hotel 2days in advance. Said I would get a refund then decided to charge me anyway.
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酒店回复: Hi Brandon,Thank you for bringing this billing concern to our attention. We sincerely apologize for the confusion and frustration caused by the conflicting information regarding your cancellation and refund. That is absolutely not the level of service we aim for. Our Management Team is immediately reviewing your reservation details and the charges to ensure that our cancellation policy is correctly applied and that this situation is resolved swiftly and accuratelyWe look forward to welcoming you next time.Warmly,Management Team
3.0分
朋友出游
In my opinion, if you’re going to say breakfast in the morning. It should be some type of breakfast and not just apples and muffins.
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酒店回复: Dear Lasonna, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that your morning service was disappointing and failed to provide a satisfying start to your day.Providing a comprehensive continental breakfast is important to us, and we are actively reviewing and upgrading our selection to ensure a broader and more varied offering for all our guests.We hope to earn your trust and provide a significantly smoother, much-improved experience on your next visit.Warmly,Management Team
1.0分
情侣出游
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Housekeep stole makeup out of the bathroom when cleaning room, staff and GM did nothing about it nor was I contacted back. The hotel is under construction, does not look as pictured.
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酒店回复: Hi Shelby,We are truly sorry to hear about the serious concerns you raised regarding your recent stay. Please accept our deepest apologies for any disruption or negative experience you had. We take allegations of this nature with extreme seriousness, and the Management Team is immediately reviewing the details of your stay and the handling of your report to ensure all protocols are strictly followed and communicated. We look forward to earning your trust and providing a smoother experience next time. Sincerely,Management Team
我喜欢这个holiday inn。首先床垫超级舒服，不硬也不是很软让人要疼那种。然后早餐非常丰富还要很多水果。离机场也近 不需要担心交通
前台服务欠缺！表情有点不耐烦！早餐可以！服务到位
初次入住这里还不错
One night stay
Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .
Staff is great. Hotel is great. However the 1 time out of 40 stays when I had a problem the manager was unresponsive and never answered my email.
Room was standard clean, smudgy mirror, some lights flicker or do not work. Hotel is currently being renovated. Staff is friendly and attentive. Parking is open and secure. Shop has sufficient stock, beer, and wine.
The construction was terrible. There was banging and drills and saws going off at 6am on a Saturday. The front desk staff was rude and made multiple wait for an extended amount of time.
I had to cancel my stay due to soccer game changes. I notified the hotel 2days in advance. Said I would get a refund then decided to charge me anyway.
In my opinion, if you’re going to say breakfast in the morning. It should be some type of breakfast and not just apples and muffins.
Housekeep stole makeup out of the bathroom when cleaning room, staff and GM did nothing about it nor was I contacted back. The hotel is under construction, does not look as pictured.