The AC didn’t work. When ask to have fixed or move us to another room the woman said she did not the authority to do so and she couldn’t reach the manager. The next morning the manager moved us. No refund was offered for the night no rest at 80°
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酒店回复: Thank you for sharing your experience, Darren. I am very sorry for the issues you faced with the AC and for the difficulty you had getting support that night. You should never have to spend a night in an uncomfortable room, and you should not have been left without a solution when you asked for help. This is not the level of service we aim to provide. I appreciate you bringing this to our attention, and we will be reviewing the situation with our team so we can prevent it from happening again. We hope you will consider giving us another chance to provide a stay that reflects our true standards.Best, Clarion Hotel The Colony Plano West Management Team
3.0分
其他
Did not tell us that they had renovations and construction going on and the heater wasn’t working. Customer service wasn’t that good of a help.
4.0分
其他
Renovations going on so just two floors available and no restaurant. Staff was friendly and it was a great place to stay for my purposes. Easy free parking
3.0分
家庭亲子
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Everything was good just wished we would of been aware of the construction going on and they had construction equipment blocking a wheelchair access point …other than that it was ok breakfast was pricey as listed $12.99 buffet but we didn’t eat there
2.0分
商务出差
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First night AC was not working so slept in cold weather, most of the areas are closed as construction going on, was told there will be breakfast but only saw cupcakes and coffee,
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酒店回复: Dear Srija,Thank you for sharing your thoughts. I’m really sorry your stay wasn’t perfect, and I want you to know we’ve taken your feedback seriously. Our team has already made improvements to make sure future stays are more comfortable and enjoyable. We’d love to welcome you back soon so you can see the difference firsthand!Warmly,Clarion Hotel The Colony - Plano West Team
4.0分
其他
Hotel was great, only complaint is the A/C in the room didn’t cool well. Other than that, great staff and great hotel!
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酒店回复: Hi Chadwick,Thanks for taking the time to leave a review! We’re glad to hear you enjoyed your stay and that our team made a positive impression. We’re sorry the A/C wasn’t quite cooling the way it should, and we’ll make sure to look into that so it’s perfect next time.We’d love to welcome you back to Clarion Hotel The Colony – Plano West on your next visit!Cheers,Clarion Hotel The Colony – Plano West Team
4.0分
其他
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One night stay
Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .
我喜欢这个holiday inn。首先床垫超级舒服，不硬也不是很软让人要疼那种。然后早餐非常丰富还要很多水果。离机场也近 不需要担心交通
前台服务欠缺！表情有点不耐烦！早餐可以！服务到位
初次入住这里还不错
The AC didn’t work. When ask to have fixed or move us to another room the woman said she did not the authority to do so and she couldn’t reach the manager. The next morning the manager moved us. No refund was offered for the night no rest at 80°
Did not tell us that they had renovations and construction going on and the heater wasn’t working. Customer service wasn’t that good of a help.
Renovations going on so just two floors available and no restaurant. Staff was friendly and it was a great place to stay for my purposes. Easy free parking
Everything was good just wished we would of been aware of the construction going on and they had construction equipment blocking a wheelchair access point …other than that it was ok breakfast was pricey as listed $12.99 buffet but we didn’t eat there
First night AC was not working so slept in cold weather, most of the areas are closed as construction going on, was told there will be breakfast but only saw cupcakes and coffee,
Hotel was great, only complaint is the A/C in the room didn’t cool well. Other than that, great staff and great hotel!
One night stay
Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .