酒店回复: Thank you very much for taking the time to share your detailed reflections on your recent stay with us. We greatly value all guest feedback, as it provides invaluable insights that help us continually refine and enhance the quality of our services and facilities.We fully understand that each establishment offers a distinct experience shaped by its unique environment and offerings. While we recognize that personal preferences and expectations vary, please be assured that we remain committed to delivering a consistently high standard across all aspects of our operation, including our entertainment programs, culinary selections, room comfort, and overall guest experience.Regarding the sound you observed near the jacuzzi area, we would like to kindly clarify that it was most likely caused by the movement of an umbrella due to gentle breezes. Such natural elements can occasionally produce ambient sounds, which are inherent to our outdoor environment. Additionally, please be assured that we have taken measures to address this matter by closing the jacuzzi in the adjacent room to further minimize any potential noise disturbance.Furthermore, concerning the family sea view rooms on the upper floor, availability is limited due to the property’s architectural design. Nevertheless, we showed you two different rooms, one upon your arrival and another the following day, offering a variety of alternative accommodations to ensure your preferences were carefully considered for a comfortable stay, although we understand that these options did not meet your acceptance.Should you graciously consider staying with us again in the future, it would be our highest honor to welcome you back and to provide an experience that not only meets but surpasses your expectations in every possible way.Kind regards,

酒店回复: Dear Jean,Thank you for your kind and detailed feedback following your recent stay with us.We are especially pleased to know that our team’s attentiveness and hospitality left a lasting impression. Delivering exceptional service is at the core of our commitment to guest satisfaction.Your kind remarks regarding the quality and variety of our culinary offerings, including both the à la carte and buffet restaurants, are greatly appreciated. We are glad that our breakfast selection exceeded your expectations and that you found something to suit every taste.We are also pleased that the resort’s multiple pool areas and private beachfront provided the comfort and flexibility you were looking for during a peak season. It is our aim to ensure that all guests, even during our busiest periods, can enjoy a relaxing and seamless experience.We are especially pleased to know that our team’s attentiveness and hospitality left a lasting impression. Delivering exceptional service is at the core of our commitment to guest satisfaction, and it is immensely rewarding to hear that our staff and management were able to contribute meaningfully to your stay.Your kind remarks regarding the quality and variety of our culinary offerings, including both the à la carte and buffet restaurants, are greatly appreciated. We are glad that our breakfast selection exceeded your expectations and that you found something to suit every taste.We hope your return to France was smooth, and we look forward to the opportunity of welcoming you back in the near future!Kind regards,

酒店回复: Dear Karen,Thank you so much for your kind words! We’re thrilled to hear that our team made you feel so welcome and that you enjoyed the cocktails—it's wonderful to know they stood out as the best on your all-inclusive vacation. Your feedback means a lot to us, and we truly hope to welcome you back again soon for another fantastic stay.Kind regards,

酒店回复: Dear Ajvazi,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you appreciated the cleanliness of the hotel, the quality of our restaurants, and the variety of our swimming pools.Please rest assured that we take all guest feedback into careful consideration, as it plays a vital role in helping us maintain and improve the quality of our services and facilities. Your remarks regarding certain areas of the hotel and rooms are well noted, and will be shared with the relevant departments for future enhancements.With regard to the beach, you are correct that parts of the shoreline are naturally rocky, as is characteristic of the area. However, there are also sandy sections where our guests can enjoy swimming and relaxing by the sea.We truly hope to have the pleasure of welcoming you back in the future for an even more enjoyable experience.Kind regards,