酒店回复: Hello Herbert,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Scottsboro. It is so rewarding to read that you enjoyed the convenience and affordability of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
1.0分
其他
Our non-smoking room reeked of stale smoke. It got all in our clothing. It burned our eyes.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. Please know that we are sincerely sorry about the unpleasant odor. We pride ourselves on providing clean, fresh, and smoke-free rooms for our guests and have failed to provide this in your instance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Bad night
Breakfast wasn’t worth going to. Expired yogurt, ants in the cereal, coffee dumped water and a blob of coffee. The room had mold in bathroom around the baseboards. Lights didn’t work with switch.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Scottsboro. We are disappointed to learn your visit wasn't satisfactory in terms of breakfast offerings, room condition as well as the possible mold you noticed. This is not the level of quality we aim to provide. Please accept our apologies for the shortcomings you experienced. It is also important to note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
朋友出游
展开
We had a room by the pool that was noisy at bed time. The room above us was noisy all night. Didnt get any sleep we had a 5k run planned for the next day. There was a light pink stain color on both bed spreads.
Black hairs on tub. Not the best experience. Will not stay again.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise that you described, the state of the bedspreads and the condition in the tub.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
展开
Location was next to Hardees. Did not use pool but looked very clean. Breakfast was very good but limited, but the price was reasonable so no problems with the breakfast or the room.
展开
酒店回复: Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Memphis - Airport. I was happy to read we were conveniently located, the pool was clean, our rates were reasonable, and breakfast was good. Feedback from our guests is always welcome at Red Roof as we strive towards continuously improving the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
3.0分
其他
展开
OVERALL PLEASANT
The one thing that was the most irritating was the tub. I feel confident that it has to do with the way it was installed. Water continuously poured over the front edge & onto the floor. I did sleep well while there, so the king size bed was surprisingly comfort. This particular Red Roof is making changes in the right direction.
2.0分
家庭亲子
展开
Check in was easy, staff member at check in was perfectly cordial. The room however was a huge letdown. Had I not been exhausted and noticed how poor the housekeeping was, we would not have stayed the night. We were only staying long enough to sleep a few hours while traveling. Cleanliness was absolutely unacceptable. The toilet behind the toilet seat was unclean as pictured prior to use. The shower bar had black mold that I was able to easily wipe of with tp. If I could wipe it away so easily, it clearly hadn’t been cleaned. Brown streaks on the walls by the tp dispenser that I HOPE aren’t what they looked like. There were marks on the mirror so it obviously hadn’t been cleaned well. I also found a massive cockroach (legit appx 1.5 inches long) by the ac unit as we were leaving. Never again!
展开
酒店回复: Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Scottsboro. We're glad that you had a pleasant check-in process and interaction with our staff. However, it is disappointing to know that your stay fell short of your expectations due to the state of the room, bathroom and the cockroach you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Please know that we value you as our guest and appreciate your business. I have notified the property of your comments to ensure everything is as it should be. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have a chance to host you again at any of our Red Roof locations in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
5.0分
其他
We're very happy with our stay and will be returning after learning their pet friendliness. Our room was acceptable and comfortable
展开
酒店回复: Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Scottsboro. We're delighted to hear you enjoyed your stay and plan to return! We are thrilled that our pet-friendly policy influenced your decision. It’s great to know you found your room comfortable. We always aim to provide a pleasant experience for all our guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, AnnRed Roof Management RediResponse Specialist
5.0分
其他
The manager very nice, helpful and gave me close accomodations to front office as requested at check in if possible.
展开
酒店回复: Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Scottsboro. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
Awesome staff great value! Could be a better location and the ice machine didnt work
它地理位置优越，价格优惠，甚至距离预订还有几个小时的时间。我不给它所有的星星，因为他们首先给我们的房间没有空调。但后来他们给我们换了房间，一切都很好。他们给了我们一个二楼的房间……有电梯吗？我没发现。但只住了一晚。太感谢了。我会再次入住。
Our non-smoking room reeked of stale smoke. It got all in our clothing. It burned our eyes.
Bad night
Breakfast wasn’t worth going to. Expired yogurt, ants in the cereal, coffee dumped water and a blob of coffee. The room had mold in bathroom around the baseboards. Lights didn’t work with switch.
We had a room by the pool that was noisy at bed time. The room above us was noisy all night. Didnt get any sleep we had a 5k run planned for the next day. There was a light pink stain color on both bed spreads.
Black hairs on tub. Not the best experience. Will not stay again.
Location was next to Hardees. Did not use pool but looked very clean. Breakfast was very good but limited, but the price was reasonable so no problems with the breakfast or the room.
OVERALL PLEASANT
The one thing that was the most irritating was the tub. I feel confident that it has to do with the way it was installed. Water continuously poured over the front edge & onto the floor. I did sleep well while there, so the king size bed was surprisingly comfort. This particular Red Roof is making changes in the right direction.
Check in was easy, staff member at check in was perfectly cordial. The room however was a huge letdown. Had I not been exhausted and noticed how poor the housekeeping was, we would not have stayed the night. We were only staying long enough to sleep a few hours while traveling. Cleanliness was absolutely unacceptable. The toilet behind the toilet seat was unclean as pictured prior to use. The shower bar had black mold that I was able to easily wipe of with tp. If I could wipe it away so easily, it clearly hadn’t been cleaned. Brown streaks on the walls by the tp dispenser that I HOPE aren’t what they looked like. There were marks on the mirror so it obviously hadn’t been cleaned well. I also found a massive cockroach (legit appx 1.5 inches long) by the ac unit as we were leaving. Never again!
We're very happy with our stay and will be returning after learning their pet friendliness. Our room was acceptable and comfortable
The manager very nice, helpful and gave me close accomodations to front office as requested at check in if possible.
Awesome staff great value! Could be a better location and the ice machine didnt work