酒店回复: Cher client,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience au Red Roof Inn & Suites Scottsboro. Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés avec votre réservation.Chez Red Roof, nous mettons tout en œuvre pour gagner votre confiance et éviter que de tels problèmes ne se reproduisent. Sachez que nous apprécions votre fidélité et votre confiance. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,ReysheDirection Red RoofSpécialiste RediResponse
酒店回复: Hello Herbert,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Scottsboro. It is so rewarding to read that you enjoyed the convenience and affordability of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
1.0分
其他
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There were roaches in the room. We killed three. The vending machines didn’t work. The ice had black stuff in it. The breakfast was completely gone by 8:30.
The metal bed frame mad horrible noises.
Paying extra for NON smoking in 2025 was a joke. Dogs were left in the room next to us narking
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Scottsboro. I was saddened to read that your stay fell short of your expectations due to the roaches in the room that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. I am very sorry to hear about the issues you experienced during your stay. I also apologize for the vending machine malfunction and the early depletion of breakfast items. We aim to restore your confidence that we can prevent such problems in the future. We value your business and hope you will give us another opportunity to provide an improved experience the next time your travels bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
其他
The room was neat, but I wouldn't say clean. There was some unknown substance on the wall, cigarette burns on the comforter and bathtub.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the walls, comforter and the bathtub you described. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
5.0分
其他
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Great room for a reasonable price! Only suggestion would be to mop the floors a little more often. I believe they were short-handed. It's so difficult to get dependable employees these days.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Scottsboro. We're so glad you found your accommodations satisfactory. We are saddened to hear that you found the cleanliness lacking during your stay.We aim to provide you with an exceptional experience at Red Roof. We look forward to welcoming you back in the future!Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
Had the floor in the bathroom was lifting up and there was mice in the room and the phon in the rooms did not work person at night did not come to door to help
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Scottsboro. I am very sorry to hear about the issues you experienced during your stay. The lifting floor in the bathroom, the presence of mice, and malfunctioning phone are all unacceptable. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
Our non-smoking room reeked of stale smoke. It got all in our clothing. It burned our eyes.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. Please know that we are sincerely sorry about the unpleasant odor. We pride ourselves on providing clean, fresh, and smoke-free rooms for our guests and have failed to provide this in your instance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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Bad night
Breakfast wasn’t worth going to. Expired yogurt, ants in the cereal, coffee dumped water and a blob of coffee. The room had mold in bathroom around the baseboards. Lights didn’t work with switch.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Scottsboro. We are disappointed to learn your visit wasn't satisfactory in terms of breakfast offerings, room condition as well as the possible mold you noticed. This is not the level of quality we aim to provide. Please accept our apologies for the shortcomings you experienced. It is also important to note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
朋友出游
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We had a room by the pool that was noisy at bed time. The room above us was noisy all night. Didnt get any sleep we had a 5k run planned for the next day. There was a light pink stain color on both bed spreads.
Black hairs on tub. Not the best experience. Will not stay again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Scottsboro. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise that you described, the state of the bedspreads and the condition in the tub.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
员工友善，环境安静整洁。
极有可能再次光顾。
我的预订出了点问题；我误以为预订的是11月1日至2日，所以没能入住10月31日至11月1日这晚。经理不愿或无法帮我重新安排预订。请问能否提供一些补偿，并退还我未入住晚的房费？提前感谢您的回复。此致，瓜尔迪先生
它地理位置优越，价格优惠，甚至距离预订还有几个小时的时间。我不给它所有的星星，因为他们首先给我们的房间没有空调。但后来他们给我们换了房间，一切都很好。他们给了我们一个二楼的房间……有电梯吗？我没发现。但只住了一晚。太感谢了。我会再次入住。
There were roaches in the room. We killed three. The vending machines didn’t work. The ice had black stuff in it. The breakfast was completely gone by 8:30.
The metal bed frame mad horrible noises.
Paying extra for NON smoking in 2025 was a joke. Dogs were left in the room next to us narking
The room was neat, but I wouldn't say clean. There was some unknown substance on the wall, cigarette burns on the comforter and bathtub.
Great room for a reasonable price! Only suggestion would be to mop the floors a little more often. I believe they were short-handed. It's so difficult to get dependable employees these days.
Had the floor in the bathroom was lifting up and there was mice in the room and the phon in the rooms did not work person at night did not come to door to help
Our non-smoking room reeked of stale smoke. It got all in our clothing. It burned our eyes.
Bad night
Breakfast wasn’t worth going to. Expired yogurt, ants in the cereal, coffee dumped water and a blob of coffee. The room had mold in bathroom around the baseboards. Lights didn’t work with switch.
We had a room by the pool that was noisy at bed time. The room above us was noisy all night. Didnt get any sleep we had a 5k run planned for the next day. There was a light pink stain color on both bed spreads.
Black hairs on tub. Not the best experience. Will not stay again.