酒店回复: Hello Roman,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team directly to address any concerns or suggestions you may have. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
1.0分
其他
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I booked on line. I was given the price was fine with it when we checked in (checked in late around 10 we were in town to work) they charged a $200.00 deposit for a local fee! We were tired and there was no other place to stay (We had called around before i booked). Even thought they said we get it back i thought it was an unfair charge! The room smelled they didn't have the air on so it was 80° the pillows were like rocks the tub was dirty and the bathroom vent was clogged with dust. The remote back was broken off and i was afraid they would charge us for that. The breakfast was a poor selection of cereal and little Debby snack cakes. The morning staff seemed friendly but the lady that checked us in was not friendly. I know why she worked nights. There was a light right outside the window that flows into the room. I even put a chair up against the curtain trying to block out light. The glow from the windows and from under the door the rim was lit up all night. The harley rider revving his engine at 1230 was a classic addition to the stay. Will not be staying there ever again.
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酒店回复: Hello Jeff,Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations, particularly regarding the room conditions and check-in experience. We value your insights and take them seriously as we strive to improve our services for future guests. Your comments about the amenities provided, such as breakfast options and room comfort, will be shared with our management team. We appreciate you bringing these matters to our attention.
2.0分
商务出差
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The 1st room had a brown recluse spider in the sink . The bathtub was dirty and the sheets were dirty. The lady at the front desk gave me a different room across the hall. It was better, but the security latch was missing. It looked like it had been torn off the door. The coffe pot was unuseable. It had a piece missing.
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酒店回复: Hello Paige,Thank you for sharing your feedback regarding your recent stay. We regret that your initial experience did not meet your expectations and appreciate you bringing these concerns to our attention. The comfort and safety of our guests are priorities for us. We'll certainly pass your comments along to management for further review. Your insights are important to us as we continue to improve our services and facilities.
3.0分
其他
I like staying at Super 8, their prices are very good, but they need to improve on room cleanliness.
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酒店回复: Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your loyalty to Super 8 and your comments about room cleanliness will be passed along to our management team for further consideration. Your insights are valuable to us as they help us enhance the experience for all our guests. We hope to welcome you back in the future for a more enjoyable stay.
1.0分
其他
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No TV for kids and no discounts
There was no TV. No one told me prior to check on and I had 5 kids with me! They wouldn’t discount me or offer any kind of sorry options! Construction workers woke us up with banging on windows and roof at 6am, construction workers were watching my 15 year old daughters and trying to flirt with them! It was not a good family experience
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酒店回复: Hello Sandra, Thank you for your feedback regarding your recent stay. We understand that a comfortable environment is essential, especially when traveling with family. Your concerns about the lack of a TV and disturbances from construction are noted, as well as your discomfort with the behavior of the workers. Guest safety and satisfaction are priorities for us. We appreciate your comments and will share them with the appropriate departments to enhance future experiences for all our guests.
1.0分
其他
I got bed bugs from this motel. Dirty room and the bed had bed bugs. It smelled musty and was very hot.
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酒店回复: Hello Aime,Thank you for sharing your feedback. We take cleanliness and comfort seriously, and your experience is important to us. We encourage our guests to communicate any concerns during their stay so we can address them immediately. Your comments will be shared with the management team for future improvement. We appreciate you bringing this to our attention.
2.0分
家庭亲子
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The property is need of updates. One bedspread had a hole in it. The smoke detector was missing the battery. The town was under a water boil order that we were not told about. The grounds outside were littered with trash. No elevator. The beds were comfortable. Would not stay here again.
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酒店回复: Hello Jill, Thank you for taking the time to share your feedback. We appreciate your insights regarding the updates needed at the property and your comments about the bed quality and comfort. Each remark is valuable as it helps us identify areas for improvement. Regarding the water boil order and other issues you've mentioned, we understand how vital communication and cleanliness are for a pleasant stay. Your experience has been noted, and we will ensure that your feedback reaches the appropriate team for consideration.
1.0分
商务出差
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Thieves!
After they stick you in a smoking room when you’ve asked for a non-smoking room, the Super 8 and Quality Inn there next to each other in Harrisburg (owned by the same people ) are quite possibly the worst places to stay in the area. Check your phone, and your alarm clock to make sure they’re plugged in otherwise management deliberately unplugged them to make sure your more likely not to be checked out on time so they can charge you another day. It’s theft.
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酒店回复: Hello Bradley,Thank you for sharing your feedback regarding your recent stay. We regret to hear about the room mix-up and your concerns about the amenities. Your comments will be forwarded to the management team for review. We appreciate your insights, as they help us improve our services for future guests. Please feel free to reach out directly to management for any specific inquiries you may have regarding your stay.
床特别舒服。我和家人都很满意。
冰箱太脏了，不得不换房间，结果另一个房间的床单上还有血迹。
谢谢
I booked on line. I was given the price was fine with it when we checked in (checked in late around 10 we were in town to work) they charged a $200.00 deposit for a local fee! We were tired and there was no other place to stay (We had called around before i booked). Even thought they said we get it back i thought it was an unfair charge! The room smelled they didn't have the air on so it was 80° the pillows were like rocks the tub was dirty and the bathroom vent was clogged with dust. The remote back was broken off and i was afraid they would charge us for that. The breakfast was a poor selection of cereal and little Debby snack cakes. The morning staff seemed friendly but the lady that checked us in was not friendly. I know why she worked nights. There was a light right outside the window that flows into the room. I even put a chair up against the curtain trying to block out light. The glow from the windows and from under the door the rim was lit up all night. The harley rider revving his engine at 1230 was a classic addition to the stay. Will not be staying there ever again.
The 1st room had a brown recluse spider in the sink . The bathtub was dirty and the sheets were dirty. The lady at the front desk gave me a different room across the hall. It was better, but the security latch was missing. It looked like it had been torn off the door. The coffe pot was unuseable. It had a piece missing.
I like staying at Super 8, their prices are very good, but they need to improve on room cleanliness.
No TV for kids and no discounts
There was no TV. No one told me prior to check on and I had 5 kids with me! They wouldn’t discount me or offer any kind of sorry options! Construction workers woke us up with banging on windows and roof at 6am, construction workers were watching my 15 year old daughters and trying to flirt with them! It was not a good family experience
I got bed bugs from this motel. Dirty room and the bed had bed bugs. It smelled musty and was very hot.
The property is need of updates. One bedspread had a hole in it. The smoke detector was missing the battery. The town was under a water boil order that we were not told about. The grounds outside were littered with trash. No elevator. The beds were comfortable. Would not stay here again.
Thieves!
After they stick you in a smoking room when you’ve asked for a non-smoking room, the Super 8 and Quality Inn there next to each other in Harrisburg (owned by the same people ) are quite possibly the worst places to stay in the area. Check your phone, and your alarm clock to make sure they’re plugged in otherwise management deliberately unplugged them to make sure your more likely not to be checked out on time so they can charge you another day. It’s theft.