My last time staying at this hotel. The rooms are always too warm because the air doesn't go below whatever the hotel has it set to, even though the thermostat will let you change it. The TV in my room didn't work (was stuck on "no signal") front desk clerk was no help. I should've switched rooms but i had already got settled in before i tried to turn on TV.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay. We understand how frustrating it can be when the room temperature isn’t comfortable and the television isn’t working properly. Your comments have been shared with our maintenance and front desk teams to ensure these concerns are promptly addressed. We appreciate you taking the time to let us know and hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.
3.0分
其他
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We had a King suite that was so small that we couldn’t open two suitcases at once. The property is dated. The refrigerator in our room was rusty. On the bright side all staff were gracious, helpful and friendly.
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酒店回复: Thank you for taking the time to share your review. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret that your stay was not to your liking. We greatly value your loyalty, and we hope to have another opportunity to provide you with the seamless, enjoyable visit you deserve.
5.0分
家庭亲子
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We had a 2 BR suite and it was spacious. Overall the property was clean and quiet. The staff was very friendly and helpful. I would definitely stay here again and I would recommend this hotel.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your review on your stay here at the Towneplace Suites Hattiesburg. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most - you! Your feedback has been shared with our team as a way of celebrating a great guest experience was delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!
5.0分
其他
Staff was fabulous! Room was beautiful and clean. Very nice. Did not have time to use pool but it looked nice.
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酒店回复: Thank you for your wonderful review! We’re so glad you enjoyed your stay and appreciated our friendly team and clean, comfortable rooms. We hope you’ll have time to relax by the pool on your next visit — we’d love to welcome you back soon!
3.0分
其他
Centrality, proximity to USM, Amenities were all ok.
Efficiency, accuracy and network coverage were however poor
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酒店回复: Thank you for taking the time to share your review. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret that the network coverage impacted your stay. We have taken note of your feedback and will address this appropriately to ensure future guests do not encounter the same issues. We greatly value your loyalty, and we hope to have another opportunity to provide you with the seamless, enjoyable visit you deserve.
4.0分
其他
The floor in our room had a messed up wood spot but other than that it was clean and had a great breakfast!!
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酒店回复: Hello, on behalf of the entire hotel team, I want to thank you for sharing your review on your stay here at the Towneplace Suites Hattiesburg. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most - you! Your feedback has been shared with our team as a way of celebrating a great guest experience was delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!
4.0分
其他
Family nightmare avoided
They worked with me and were patient. It is jard to find good customer service.
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酒店回复: Thank you so much for your review! We're absolutely thrilled to hear that you had such a great experience with us. Knowing that we met your expectations means the world to our entire team. We truly appreciate you taking the time to share your feedback, and we hope to welcome you back again soon for another memorable stay!
对于打算住几天的人来说，这个房间还不错，有大冰箱、炉灶等，但床有点塌陷，家具内饰也磨损了。浴室灯光很暗。这家酒店看起来有点老旧了。位置对于参加大学活动来说很方便。
总的来说还不错，工作人员也很友好。
沙发床很脏，有很大的污渍，躺在上面很不舒服，沙发垫子有污渍。
总的来说，它很好，但在清洁方面我不喜欢它。
My last time staying at this hotel. The rooms are always too warm because the air doesn't go below whatever the hotel has it set to, even though the thermostat will let you change it. The TV in my room didn't work (was stuck on "no signal") front desk clerk was no help. I should've switched rooms but i had already got settled in before i tried to turn on TV.
We had a King suite that was so small that we couldn’t open two suitcases at once. The property is dated. The refrigerator in our room was rusty. On the bright side all staff were gracious, helpful and friendly.
We had a 2 BR suite and it was spacious. Overall the property was clean and quiet. The staff was very friendly and helpful. I would definitely stay here again and I would recommend this hotel.
Staff was fabulous! Room was beautiful and clean. Very nice. Did not have time to use pool but it looked nice.
Centrality, proximity to USM, Amenities were all ok.
Efficiency, accuracy and network coverage were however poor
The floor in our room had a messed up wood spot but other than that it was clean and had a great breakfast!!
Family nightmare avoided
They worked with me and were patient. It is jard to find good customer service.