酒店回复: Dear Guest,Thank you for sharing your feedback! We're glad to hear that you found our Comfort Inn & Suites to be clean, and that our breakfast and room service met your expectations. We appreciate your endorsement and look forward to welcoming you back soon!Best regards,General Manager
2.0分
其他
Our room was disgusting. There were some bugs and the bathroom was just plain gross! It was the nastiest hotel we have stayed in!
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酒店回复: Dear Guest, We sincerely apologize for the unacceptable condition of your room. Finding bugs and encountering an unclean bathroom is far below the standards we strive to uphold, and we regret that this left you with such a negative impression. Your feedback is taken very seriously and has been shared with our team to ensure immediate corrective action. Sincerely, General Manager
2.0分
其他
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The price and location were the biggest positives of our stay. The hotel is very affordable, in a safe area, and close to tons of restaurants. The staff at the front desk were friendly, and the outside grounds were well maintained with beautiful fall trees.
Unfortunately, the cleanliness inside the room was a major disappointment. There was visible mold in the shower and a strong dead-fish odor coming from the shower drain that stank up the entire room. The beds were extremely uncomfortable and squeaked with any movement. The floors were so dirty that my son’s white socks turned black on the bottom within 30 minutes of walking around.
We were so grossed out by the overall cleanliness that we skipped the free breakfast entirely. I couldn’t imagine what the kitchen looked like.
While the price is lower than other hotels in the area, you definitely get what you pay for. Despite the helpful staff and convenient location, we would not stay here again.
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酒店回复: Dear Guest, Thank you for your detailed feedback. While we're glad you appreciated the location, value, and friendly staff, we sincerely apologize for the unacceptable cleanliness issues you encountered. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. Sincerely, General Manager
4.0分
商务出差
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Overall good. For the price, it’s reasonable. It’s nicely decorated & clean, but don’t expect much if you’re a world traveler. It’s a clean bed and bathroom in a quiet area with easy access to I-85.
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酒店回复: Dear Guest, Thank you for your thoughtful feedback! We're glad to hear you found the property clean, well-decorated, and conveniently located. It’s great to know the value met your expectations and that you appreciated the quiet surroundings and easy access to I-85. We hope to welcome you again on your next visit to the area. Warm regards, General Manager
5.0分
情侣出游
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This hotel seems new. It is clean, well-designed, with comfortable rooms and modern bathrooms. It has nice touches, such as blackout curtains and individual reading lamps by the bedside. The feel is modern and contemporary. I give his hotel a high recommendation.
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酒店回复: Dear Guest, Thank you for the glowing review! We're delighted to hear that you enjoyed the clean, well-designed rooms and appreciated the thoughtful touches like blackout curtains and bedside reading lamps. It’s wonderful to know the modern feel and comfort made your stay memorable. Your high recommendation means a lot to us, and we look forward to welcoming you back soon! Warm regards, General Manager
4.0分
其他
Air conditioning very load and hard to sleep, several lights in room didn’t work bit staff nice and tried to fix
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酒店回复: Dear Guest, Thank you for your feedback and 8/10 rating. We're glad our staff made a positive impression and appreciate your patience with the room issues. We'll work on improving the maintenance for a more restful stay next time. Warm regards, General Manager
5.0分
其他
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The Best hotel clean room the staff very friendly aww they make your day, very kind people, The rooms are very spacious, complete, and new, with a large TV with all the premium channels, I loved the buffet breakfast….All areas of this hotel were completely clean with a pleasant aroma. It's smoke-free, thanks to the staff.
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酒店回复: Dear Guest, Thank you for the glowing 10/10 review! We're thrilled to hear that our clean, spacious rooms, friendly staff, and buffet breakfast made your stay so enjoyable. It's wonderful to know the fresh atmosphere and smoke-free environment added to your comfort. Your kind words mean a lot to our team—we look forward to welcoming you back soon! Warm regards, General Manager
5.0分
其他
Princess, who checked me in was very friendly and attentive. She has very good customer service.
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酒店回复: Dear Guest, Thank you for the fantastic 10/10 rating! We're thrilled to hear that Princess made such a positive impression with her friendly and attentive service. We'll be sure to recognize her for delivering the kind of hospitality we strive for. We look forward to welcoming you back again soon! Warm regards, General Manager
4.0分
情侣出游
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Enjoyed the room, nice water pressure and plenty of hot water. The hot tub was nice to relax in. Clean and comfortable room.Front desk staff could be better. Would be nice if they accepted pets.
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酒店回复: Dear Guest, Thank you for your kind feedback on the clean, comfortable room and amenities. We appreciate your comments on the front desk service and pet policy, and will review them with our team. Warm regards, General Manager
4.0分
情侣出游
Room clean, updated. Perhaps remodeled recently. Staff was courteous and efficient.
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酒店回复: Dear Guest, Thank you for your kind feedback! We're glad to hear you enjoyed a clean, updated room and experienced courteous, efficient service from our staff. It’s always rewarding to know our efforts made your stay comfortable. We look forward to welcoming you again soon! Warm regards, General Manager
Comfort Inn & Suites 很干净,早餐还可以,
客房服务还行。
Our room was disgusting. There were some bugs and the bathroom was just plain gross! It was the nastiest hotel we have stayed in!
The price and location were the biggest positives of our stay. The hotel is very affordable, in a safe area, and close to tons of restaurants. The staff at the front desk were friendly, and the outside grounds were well maintained with beautiful fall trees.
Unfortunately, the cleanliness inside the room was a major disappointment. There was visible mold in the shower and a strong dead-fish odor coming from the shower drain that stank up the entire room. The beds were extremely uncomfortable and squeaked with any movement. The floors were so dirty that my son’s white socks turned black on the bottom within 30 minutes of walking around.
We were so grossed out by the overall cleanliness that we skipped the free breakfast entirely. I couldn’t imagine what the kitchen looked like.
While the price is lower than other hotels in the area, you definitely get what you pay for. Despite the helpful staff and convenient location, we would not stay here again.
Overall good. For the price, it’s reasonable. It’s nicely decorated & clean, but don’t expect much if you’re a world traveler. It’s a clean bed and bathroom in a quiet area with easy access to I-85.
This hotel seems new. It is clean, well-designed, with comfortable rooms and modern bathrooms. It has nice touches, such as blackout curtains and individual reading lamps by the bedside. The feel is modern and contemporary. I give his hotel a high recommendation.
Air conditioning very load and hard to sleep, several lights in room didn’t work bit staff nice and tried to fix
The Best hotel clean room the staff very friendly aww they make your day, very kind people, The rooms are very spacious, complete, and new, with a large TV with all the premium channels, I loved the buffet breakfast….All areas of this hotel were completely clean with a pleasant aroma. It's smoke-free, thanks to the staff.
Princess, who checked me in was very friendly and attentive. She has very good customer service.
Enjoyed the room, nice water pressure and plenty of hot water. The hot tub was nice to relax in. Clean and comfortable room.Front desk staff could be better. Would be nice if they accepted pets.
Room clean, updated. Perhaps remodeled recently. Staff was courteous and efficient.