The gym was not well equipped.

The water machine did not work.

Also in the room the shower tub was not cleaned and had yellow discoloration on the tub

Unable to shower without putting a hand towel in the shower down. As it was not clean.

Curtains were dirty and ripped

Iron board was broken and iron wall attachment fell down while we were out of the room.

When we returned it was on the floor.

Traveled with My Wifey to take in the show at Mohegan Sun, and do some shopping. We haven't been that way in over 15 years, Needless to say we were looking forward to seeing the changes. First stop was the Hotel. At first glance everything seemed copasectic, however, after ordering a meal to eat in the room, we noticed that there was no garbage cans on our floor and definitely no recycle bins in site. I had to go downstairs in order to throw away the garbage. I used the plastic bags in the small bins in the room but then I had to ask front desk for additional bags so they gave me 2. Over the course of our 5 day stay I got 2 bags each time I asked. The bed was horrendous, it had dents and felt like its been there forever. This place was doing the bare minimum as far as being a Comfort Inn. The furniture was old and needed a serious upgrade. The only thing that was good was the smart tv, oh wait no hbo or premium cable, all basic, as a matter of fact the hotel was basic, no less than basic. It was my fault, I should have known better, and booked my stay at the Hyatt. I've always had a great experience with them. They understand customer service and concept of of spending money to make money. The people at Comfort Inn in Norwich are taking money and giving you nothing in return. I would NEVER stay there again, matter of fact, I'm never dealing with that whole franchise again, and if you are still reading this, I implore you to listen to me. DON'T USE COMFORT INN IN NORWICH.

Acceptable, but won’t stay again.

We stayed for a single night to see a concert at Mohegan Sun, which was an expensive cab ride to and from the hotel. There were two locked doors inside of our room, presumably entrances to the other rooms on either side of us. This made us uncomfortable and uneasy. It was hard to sleep knowing there were 3 different entrances to our room. The pillows were oddly shaped and strange, they were simply not usable and neither one of us slept much at all. The bed was pretty uncomfortable. The hallways STUNK of heavy chemicals, probably whatever they were using to clean, but the smell was overwhelming. Accommodations were ok and our room was clean. Passable for a single night, but won’t stay again.