Room was filthy, literally every surface in that room had stains or was greasy or filthy. The floor was sticky and every light switch had what looked like old food or bodily fluids on it. I dont think anyone has cleaned it in years.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Valdosta - University. We always strive to provide a pristine and comfortable experience for all our guests and we are disappointed to learn that you were unsatisfied with the cleanliness.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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Room was dirty and floor sticky.
Front desk issued another key to another person and he attempted to enter my room after 9 pm. Staff had not known and had no explanation. Would not stay here again
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Valdosta - University. We regret to learn that your stay fell short of your expectations due to the situation you detailed. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
I didn't like the outside entry with room A/C units dripping water. Room facets were so loose i had to contact the front for maintenance. Light between be
2.0分
其他
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A bit disappointed
Check-in was great. Check-in clerk was very accommodating. Price was inexpensive for the area. Parking was sufficient. Bad: i expected a lot more from a Red Roof Inn. Floors we cracked and had some give. Cracked tiles in the bathroom. Bathroom needs an overhaul. Towels and bedding did not match. Beds were not well made.
3.0分
商务出差
People smoking around my room. The furniture is dated. I guess for the price it’s okay, but next time I would pay more for something better.
2.0分
其他
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Pros = no hassle parking and beds were made
Cons= Live Roaches‼️
not swept nor mopped, Dirty purple towel left in desk chair, dirty comforter left balled up on the safe, shower curtain was dirty, no soap, light above sink didn't work, no accommodation for the presence of roaches like a discount or room change smh..
Overall needs Quality Inspection after housekeeping fake cleans..
3.0分
其他
The room and furniture was tired, TV reception was not clear.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Valdosta - University. We regret to hear that your room did not meet expectations. It's disappointing to learn that the room's condition and TV reception were not up to par. We value your feedback and will address these issues promptly to improve our guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
Great price and was impressed with the customer service and the room was great and clean.
2.0分
商务出差
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Beds were made but food, and a bug were found once sheet was pulled back. Food on the floor. The AC works great though, staff is friendly. Would’ve had a good stay if it weren’t for the food in the bed.
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酒店回复: Dear Sarah,I appreciate you sharing your feedback following your stay at the Red Roof Inn Valdosta - University. I'm glad to hear that you found the AC to be satisfactory and our staff friendly. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
太脏了！所有东西都看起来很旧，感觉根本没打扫过！床上用品上到处都是狗毛！躺在床上都觉得痒！根本不敢用被子！
Room was filthy, literally every surface in that room had stains or was greasy or filthy. The floor was sticky and every light switch had what looked like old food or bodily fluids on it. I dont think anyone has cleaned it in years.
Room was dirty and floor sticky.
Front desk issued another key to another person and he attempted to enter my room after 9 pm. Staff had not known and had no explanation. Would not stay here again
I didn't like the outside entry with room A/C units dripping water. Room facets were so loose i had to contact the front for maintenance. Light between be
A bit disappointed
Check-in was great. Check-in clerk was very accommodating. Price was inexpensive for the area. Parking was sufficient. Bad: i expected a lot more from a Red Roof Inn. Floors we cracked and had some give. Cracked tiles in the bathroom. Bathroom needs an overhaul. Towels and bedding did not match. Beds were not well made.
People smoking around my room. The furniture is dated. I guess for the price it’s okay, but next time I would pay more for something better.
Pros = no hassle parking and beds were made
Cons= Live Roaches‼️
not swept nor mopped, Dirty purple towel left in desk chair, dirty comforter left balled up on the safe, shower curtain was dirty, no soap, light above sink didn't work, no accommodation for the presence of roaches like a discount or room change smh..
Overall needs Quality Inspection after housekeeping fake cleans..
The room and furniture was tired, TV reception was not clear.
Great price and was impressed with the customer service and the room was great and clean.
Beds were made but food, and a bug were found once sheet was pulled back. Food on the floor. The AC works great though, staff is friendly. Would’ve had a good stay if it weren’t for the food in the bed.