Staff was very courteous but the hotel was under renovation and there was no warning given. It’s always frustrating to show up expecting to be able to use a pool onsite only to find out too late that it is closed. On top of that, the construction was loud at times. Wouldn’t be an issue if there were some sort of discounted rate given the construction.
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酒店回复: Thank you for taking the time to share your experience. While we’re glad to hear our staff was courteous, we sincerely apologize for the inconvenience caused by the renovation work and the unexpected pool closure. We understand how frustrating it can be to arrive anticipating certain amenities only to find them unavailable. Your feedback about better communication and rate consideration is invaluable, and we will be reviewing our procedures to prevent this going forward. We truly appreciate you understanding and hope we can welcome you back under much better circumstances.
3.0分
情侣出游
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The staff were all great. The lobby and restaurants were beautiful. The room was in dire need of attention. Stained carpeting and curtains. The balcony had a great view but in poor condition. Valet parking fees were unbelievable. $50 per night turned into about $85 after taxes and fees not including tips. Pool and roof area could not be used due to construction. Location was great but not worth the cost.
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酒店回复: Thank you for sharing your feedback. While we’re glad you enjoyed our staff, lobby, restaurants, and location, we sincerely apologize for the issues you encountered during your stay. We appreciate you bringing these concerns to our attention and will address them with our team. We hope you’ll consider giving us another chance to offer you a much-improved stay.
2.0分
其他
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Parking was blocked off all day and no communication on how to get to it. Found out they’re changing out the pool this year. Crane was being assembled right beside the hotel. Wasted a couple of hours driving around the place to find out I had to drive down a one way to get to the parking. Hotel is run down bad looks rough. Only 1 elevator running the entire stay. Room had stains in the carpet and was pretty awful looking. This is a classic New Orleans hotel that used to be awesome but has seen better days. Hotel needs an entire renovation…not just the pool.
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酒店回复: We’re truly sorry for the inconvenience you experienced—from blocked parking and poor communication to construction, limited elevator service, and the overall condition of your room and the hotel. This is not the standard we aim to provide.Your feedback makes it clear that broader improvements are needed, and we appreciate you bringing this to our attention.
1.0分
其他
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I paid for my room in advance. Get there a little before check in and was told I couldn’t get a room because it wasn’t clean and I needed to wait 20 minutes. Twenty minutes became 30. Went back and was told I needed to wait if I wanted a clean room. Check-out is at 11am and check in is at 4pm. Clearly not my fault. I asked for the hotel manager and she was polite but she asked for another ten minutes and then gave me a key to room where they were still cleaning Ana closed the door in my face. I didn’t even know they were in there until I heard a vacuum!! I was there to celebrate my 50th birthday and it was ruined. I cried because I remember the last time I came there the hotel desk clerk tried to embarrass me with how I paid for the room. And I said then I would never come back. So that’s my fault for not trusting my gut but I liked the location. I asked for a refund. I came to the Hotel Monteleone, which has OUTSTANDING SERVICE!!! I will be reporting this hotel to the BBB AMD ANY OTHER SOCIAL MEDIA PMATFORM I CAN FIND. The way I was treated was disgusting and humiliating and if you don’t want black peoplw in your hotel all you have to do is say it. I will never ever ever ever come back. I sat there and watched everyone else get their rooms at 4!
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酒店回复: Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered upon arrival and the difficulties with your room assignment. What you described does not reflect the level of service we strive to provide, and we sincerely apologize for the delays and communication issues you faced, especially during such an important occasion.We are also extremely concerned about your comments regarding how you felt you were treated. We want to be absolutely clear that discrimination of any kind is not tolerated at our property. Every guest should feel respected, welcomed, and valued. We take these concerns very seriously, and we would like the opportunity to look into this matter thoroughly.If you would be willing, please reach out to our management team directly at [contact information]. We would appreciate the chance to speak with you personally, review your experience in detail, and work toward making this right.Thank you again for bringing this to our attention
5.0分
情侣出游
Paige at front desk was super friendly and helpful. Hotel is in a great location. Spotless. Would definitely stay again.
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酒店回复: "We are delighted to hear that you enjoyed your stay with us. Thank you for your kind words regarding our staff. We sincerely look forward to welcoming you again in the near future."
3.0分
情侣出游
Elevators did not work. For the price we paid they should have worked
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酒店回复: We sincerely apologize that the elevators were not working during your visit. For the price you paid, you rightly expected all amenities to be fully functional. We are addressing the issue urgently to prevent it from happening again.Thank you for your understanding
5.0分
家庭亲子
Staff was very helpful, the restaurant was excellent.
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酒店回复: Thank you so much for the 10/10 rating! We are thrilled you enjoyed your stay with us, and we hope to welcome you back soon!
5.0分
其他
Clean and staff was nice
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酒店回复: Thank you for the amazing review! We are thrilled you enjoyed your stay, and we hope to welcome you back!
这家酒店位置绝佳，就在市中心。客户服务非常棒，但房间有点老旧。这是一栋历史建筑，入住体验非常独特。
我最近入住位于法国区的奥姆尼皇家奥尔良酒店，体验非常棒。酒店完美融合了历史魅力与现代舒适，客房维护精美，服务一流。地理位置更是无可挑剔——步行即可到达众多一流餐厅、音乐场所和新奥尔良经典文化中心，同时又足够安静，可以享受一段惬意的假期。屋顶泳池和露台更是锦上添花，可以饱览令人惊叹的城市美景。强烈推荐给所有来法国区游玩的游客！
Staff was very courteous but the hotel was under renovation and there was no warning given. It’s always frustrating to show up expecting to be able to use a pool onsite only to find out too late that it is closed. On top of that, the construction was loud at times. Wouldn’t be an issue if there were some sort of discounted rate given the construction.
The staff were all great. The lobby and restaurants were beautiful. The room was in dire need of attention. Stained carpeting and curtains. The balcony had a great view but in poor condition. Valet parking fees were unbelievable. $50 per night turned into about $85 after taxes and fees not including tips. Pool and roof area could not be used due to construction. Location was great but not worth the cost.
Parking was blocked off all day and no communication on how to get to it. Found out they’re changing out the pool this year. Crane was being assembled right beside the hotel. Wasted a couple of hours driving around the place to find out I had to drive down a one way to get to the parking. Hotel is run down bad looks rough. Only 1 elevator running the entire stay. Room had stains in the carpet and was pretty awful looking. This is a classic New Orleans hotel that used to be awesome but has seen better days. Hotel needs an entire renovation…not just the pool.
I paid for my room in advance. Get there a little before check in and was told I couldn’t get a room because it wasn’t clean and I needed to wait 20 minutes. Twenty minutes became 30. Went back and was told I needed to wait if I wanted a clean room. Check-out is at 11am and check in is at 4pm. Clearly not my fault. I asked for the hotel manager and she was polite but she asked for another ten minutes and then gave me a key to room where they were still cleaning Ana closed the door in my face. I didn’t even know they were in there until I heard a vacuum!! I was there to celebrate my 50th birthday and it was ruined. I cried because I remember the last time I came there the hotel desk clerk tried to embarrass me with how I paid for the room. And I said then I would never come back. So that’s my fault for not trusting my gut but I liked the location. I asked for a refund. I came to the Hotel Monteleone, which has OUTSTANDING SERVICE!!! I will be reporting this hotel to the BBB AMD ANY OTHER SOCIAL MEDIA PMATFORM I CAN FIND. The way I was treated was disgusting and humiliating and if you don’t want black peoplw in your hotel all you have to do is say it. I will never ever ever ever come back. I sat there and watched everyone else get their rooms at 4!
Paige at front desk was super friendly and helpful. Hotel is in a great location. Spotless. Would definitely stay again.
Elevators did not work. For the price we paid they should have worked
Staff was very helpful, the restaurant was excellent.
Clean and staff was nice