酒店回复: Thank you for staying with us and for taking the time to share your experience. I'm so glad to hear that our front desk team member made a great impression during check-in and check-out — we'll be sure to pass along your kind words to her!That said, I truly apologize for the maintenance issues you encountered in your room. What you described is not the level of comfort and functionality we aim to provide. Our team has been made aware, and we’ll make sure those concerns are addressed promptly to prevent similar experiences for future guests.We appreciate your honest feedback — it helps us improve. We hope you’ll consider giving us another chance to deliver the seamless stay you deserve.
1.0分
其他
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翻译提供方：Google
太脏了，因为浴巾有头发
5.0分
其他
Great stay
It was great. We only stayed one night. Was able to check in earlier. Very friendly staff, loved the valet parking!
5.0分
情侣出游
The rooms were immaculate. The desk personnel were friendly and welcoming. The area aropund the property had many shops, cafes, etc. Near everything.
5.0分
家庭亲子
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Our stay was excellent. They put us in rooms next to each other which was great. We were on the floor for the pool and fire pit making it so easy with a toddler.
The only ding was no valet service on Saturday morning when we needed our car. We had to go get it which was ok but it could have made us late for our time slot at ruby falls.
5.0分
家庭亲子
Everything about the room and property is great. Service in valet and inside was excellent. Fully recommended!
5.0分
情侣出游
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Needed more items on menu since had to pay for. Also only had water and orange juice to drink.
Room perfect and had plenty of rails in shower to hold onto. Room was large.
房间整洁干净，地理位置方便，在市中心。餐饮非常棒，早餐很丰盛，晚上有特色烤肉，非常值得推荐，下次继续入住。
一切都如预期般顺利。酒店和代客泊车服务人员都非常友好且恭敬。
酒店很差 不喜欢
我们入住和退房时前台的女士服务都很棒。我们房间里有些灯坏了，USB接口也坏了，无法给我们的设备充电。我们入住期间，床中间的抽屉总是乱开。马桶也很难冲水。
太脏了，因为浴巾有头发
Great stay
It was great. We only stayed one night. Was able to check in earlier. Very friendly staff, loved the valet parking!
The rooms were immaculate. The desk personnel were friendly and welcoming. The area aropund the property had many shops, cafes, etc. Near everything.
Our stay was excellent. They put us in rooms next to each other which was great. We were on the floor for the pool and fire pit making it so easy with a toddler.
The only ding was no valet service on Saturday morning when we needed our car. We had to go get it which was ok but it could have made us late for our time slot at ruby falls.
Everything about the room and property is great. Service in valet and inside was excellent. Fully recommended!
Needed more items on menu since had to pay for. Also only had water and orange juice to drink.
Room perfect and had plenty of rails in shower to hold onto. Room was large.