They have a Welcome receptiion for 2 hours. They have free bar drinks and snacks. The bartender was very friendly. The breakfast was restaurant quality that included made to order omelettes. The rooms were very clean and comfortable. We would stay here again.
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酒店回复: We work to provide our guests with an excellent experience, and I’m happy to seewe were able to achieve this for you. It was a pleasure having you with us and encourage you to useour facility whenever you are in the Akron-Canton area.
5.0分
情侣出游
very clean, nice staff, loved the personal touch of welcoming me with my name on the tv screen when I walked in the door.
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酒店回复: Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please come back and see us again very soon!
5.0分
其他
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We were very impressed with every detail. The hotel was beautiful and well maintained, but even more than that, every single staff person was genuinely friendly, joyful and so helpful! This is sadly rare these days and I truly hope they are appreciated by the company!
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酒店回复: We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Akron-Canton area!
5.0分
商务出差
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The staff were really really excellent. They take a lot of care and attention to breakfast, the bar, housekeeping, and the front desk. Never had a need that was unmet, great place to stay! Everyone was very kind and everything was very comfortable
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酒店回复: Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
3.0分
情侣出游
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I love Embassy Suites. They never miss, until this time. Every ice maker was out of order, and the usually fantastic breakfast was almost inedible. Eggs were watery and loose, bacon was overcooked and tasted like only grease, and the sausage was all burnt. Another guest warned me on my way in as he was walking out of the eating area. Great hotel, just maybe needs to tweak a few things.
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酒店回复: Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!
5.0分
其他
The room was nice the area although its right off the highway it was still very quiet. The breakfast was awesome as well!
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酒店回复: Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return!
5.0分
家庭亲子
Front desk is amazing.. thank you"hot pants" lol bar is solid and ms vera at breakfast is the omlette queen!
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酒店回复: Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
5.0分
家庭亲子
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The rooms were up to date. The staff was super friendly and helpful. You got a free cocktail or drink and the dinning are for dinner prices a little high and the breakfast area had so many options I just wish they had waffles it was just an amazing place to stay!!!
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酒店回复: Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them!
舒适干净环境好
建议酒店配备安保团队来处理客人的投诉，因为前台员工显然没有时间或权限提供协助。我被另一位客人侮辱和冒犯，酒店既没有采取任何措施，也没有提出任何帮助建议，完全不体恤我当时情绪有多么激动。相反，我却被迫离开，然后因为在酒店外等待未成年子女下来而被捕，仅仅因为我按了门铃再次寻求协助，希望有人护送他们直到他们离开大楼。夜班前台工作人员谎报说我试图重新进入大楼，但我从未尝试过，只是按了门铃就回到了车里。我的孩子们被这场噩梦吓哭了。
They have a Welcome receptiion for 2 hours. They have free bar drinks and snacks. The bartender was very friendly. The breakfast was restaurant quality that included made to order omelettes. The rooms were very clean and comfortable. We would stay here again.
very clean, nice staff, loved the personal touch of welcoming me with my name on the tv screen when I walked in the door.
We were very impressed with every detail. The hotel was beautiful and well maintained, but even more than that, every single staff person was genuinely friendly, joyful and so helpful! This is sadly rare these days and I truly hope they are appreciated by the company!
The staff were really really excellent. They take a lot of care and attention to breakfast, the bar, housekeeping, and the front desk. Never had a need that was unmet, great place to stay! Everyone was very kind and everything was very comfortable
I love Embassy Suites. They never miss, until this time. Every ice maker was out of order, and the usually fantastic breakfast was almost inedible. Eggs were watery and loose, bacon was overcooked and tasted like only grease, and the sausage was all burnt. Another guest warned me on my way in as he was walking out of the eating area. Great hotel, just maybe needs to tweak a few things.
The room was nice the area although its right off the highway it was still very quiet. The breakfast was awesome as well!
Front desk is amazing.. thank you"hot pants" lol bar is solid and ms vera at breakfast is the omlette queen!
The rooms were up to date. The staff was super friendly and helpful. You got a free cocktail or drink and the dinning are for dinner prices a little high and the breakfast area had so many options I just wish they had waffles it was just an amazing place to stay!!!