When we first entered thd room and it had a musty smell. We had a suite and the heat only worked in the bedroom. They sent someone to look at it and he turned on the ac! We only had a small 2 person sofa to sit on. There was no side chair or dining area as advertised.
酒店回复: I am sorry for the issues you faced during your stay with us.
3.0分
其他
Took a while to find the help desk person. Parking is extra 25 a night. Room was clean but worn out. Only one TV worked Floor was sticky.
酒店回复: I apologize for the issues you faced during your stay.
5.0分
商务出差
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The suite was spacious and comfortable for a business trip. The location is very convenient as is the integration of the hotel with the parking garage. They have a very efficient elevator system that sends you to one of the four elevators labeled A-D depending on what floor you request. Breakfast was noticeably higher quality than your average hotel with a lot of variety.
There afternoon of my second day there, a city water main broke (completely out of the hotel’s control), causing practically all guests to have to leave early, as there was no running water in the guest suites. In this challenging situation, the help desk staff was very professional and helpful, especially considering how many people had to check out in a short time. To make up for the inconvenience of having to find alternate lodging, they kindly refunded both nights of my two-night stay. It will be my top choice the next time I need lodging in downtown Richmond.
1.位置很好，在理士满历史区中心地带，步行去州议会大厦和戴维斯旧居（即南方“白宫”）都比较近；
2.房间干净卫生；
3. 各项服务都不错；
4. 需要提醒没去过的客人：苹果车载导航会误导至酒店附近另外的露天停车场；而实际上，车应先开到酒店门口（标记不明显，详见照片）暂停一会儿，去前台办理完入住手续后凭房卡才能开进酒店的室内停车场（酒店专属停车场是5-7层）。车辆进出此停车场都必须刷房卡，切记！
需要要求客房清洁服务。他们虽然声称隔天会清理垃圾桶，但实际上并没有。
12天住宿只打扫了2次房间，其余10天是没人清理垃圾的！
冬天天气0C下房间暖气坏掉！只有几天的几小时是可用到，夜晚90%时间也是坏的！
另外只有2天有热水供应，需去另外楼层房间才能有热水洗澡，但该房间也有其他不认识的人使用！
总体来说很棒的地方 - 宽敞，适合一家四口（有两个孩子），厨房设施齐全，配有全尺寸冰箱（入住了一张特大号床和一张沙发床套房）。欧陆式早餐出奇地好 - 鸡蛋和奶酪煎蛋卷、香肠、土豆、自制华夫饼、吐司、苹果和香蕉、酸奶、橙汁、咖啡。大堂温馨宜人，配有真正的燃气壁炉。入住和自助停车超级方便（每晚另加 20 美元）。唯一要抱怨的两件事是枕头太平，洗澡时没有洗发水。
以上就是一家不错的酒店，你会得到很好的服务，有礼貌的工作人员，房间很棒，床很软
酒店的工作人员非常友好，乐于助人。房间里很安静。我们喜欢屋顶餐厅！
友好的工作人员，干净宽敞的房间，在城市的位置很棒。
When we first entered thd room and it had a musty smell. We had a suite and the heat only worked in the bedroom. They sent someone to look at it and he turned on the ac! We only had a small 2 person sofa to sit on. There was no side chair or dining area as advertised.
Took a while to find the help desk person. Parking is extra 25 a night. Room was clean but worn out. Only one TV worked Floor was sticky.
The suite was spacious and comfortable for a business trip. The location is very convenient as is the integration of the hotel with the parking garage. They have a very efficient elevator system that sends you to one of the four elevators labeled A-D depending on what floor you request. Breakfast was noticeably higher quality than your average hotel with a lot of variety.
There afternoon of my second day there, a city water main broke (completely out of the hotel’s control), causing practically all guests to have to leave early, as there was no running water in the guest suites. In this challenging situation, the help desk staff was very professional and helpful, especially considering how many people had to check out in a short time. To make up for the inconvenience of having to find alternate lodging, they kindly refunded both nights of my two-night stay. It will be my top choice the next time I need lodging in downtown Richmond.