酒店回复: Hello Kimberly,Thank you for your loyalty and for sharing your experience. We appreciate your feedback regarding the breakfast service, which is important for us as we strive to maintain a high level of hospitality. Your comments will be forwarded to management for review as they evaluate staff training and service standards. We hope to welcome you back soon for a more enjoyable stay that meets your expectations.
1.0分
其他
原文
翻译提供方：Google
选择其他地方
有人在饮水机里拿走了2号水，向我收取了双倍费用，而且不退款。我因为饮水机没好好清洁而生病了。
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酒店回复: Hello Ellivia,Thank you for sharing your experience. We take all feedback seriously and will ensure that this information is relayed to the appropriate departments for review. Your health and comfort during your stay are important to us, and we encourage guests to reach out directly to our management team regarding any discrepancies. We appreciate your comments as they help us improve our services and facilities for future guests.
2.0分
家庭亲子
原文
翻译提供方：Google
酒店已翻新。早餐一般，不算太好。热水器坏了，所以我们没法洗澡。没有告知具体情况，也没有道歉。
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We appreciate your comments on the property updates and breakfast. We strive to communicate effectively with our guests and regret that you felt uninformed during the situation with the hot water. Your input is valuable to us as we continuously aim to improve the guest experience. Thank you again for sharing your thoughts.
2.0分
其他
原文
翻译提供方：Google
工作人员很友好，酒店很干净，但是床不舒服，而且根本没有热水
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酒店回复: Hello Linsey,Thank you for sharing your feedback about your recent stay. We’re pleased to hear you enjoyed the friendliness of our staff and the cleanliness of the hotel. Your comments regarding the bed comfort and hot water issue have been noted, and we encourage you to share these directly with management, as they continuously work towards improving our guests' experiences. We appreciate your insights and hope you will consider staying with us again in the future.
2.0分
其他
原文
翻译提供方：Google
酒店位置比宣传的离海滩远得多。感觉我们被骗了，住在那里。
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酒店回复: Hello Fernando,Thank you for your feedback. We appreciate you sharing your perspective on the location and understand that expectations matter greatly during your stay. Your comments will be passed along to our team for future reference as we strive to provide accurate information. We hope you found other aspects of your trip enjoyable and wish you all the best in your future travels.
4.0分
商务出差
原文
翻译提供方：Google
设施很好，房间清洁得很好。我推荐它。
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酒店回复: Hello Mar¡a, We are pleased to hear that you enjoyed our facilities and found the room cleanliness to your satisfaction. Thank you for recommending us. We strive to provide the best experience for all our guests.
5.0分
其他
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Check in staff had great customer service.
Pool Chlorine was way too strong. Musty smell in entrance. Bathroom light very dim.
Liked price, cleanliness of my room, Netflix availability.
Compared to the Quality Inn in New Buffalo where I had stayed the night before, this was like night and day. New Buffalo was dirty…
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酒店回复: Hello Roberta, Thank you for your feedback about your recent stay. We're glad to hear that our check-in staff provided you with great customer service and that you enjoyed the cleanliness of your room, as well as the Netflix availability. We appreciate your observations regarding the chlorine levels, musty smell, and bathroom lighting, as these insights help us understand our guests' experiences. We value your thoughts and hope to provide an improved environment on your next visit.
2.0分
其他
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Ok for the price as a last resort, avoid if you have a family. Hotel is extremely un safe, criminals wandering around the building which the staff allows and camps out the back. Staff was ok, as I said previously it’s ok for the price. Not much nice to say. Elevator and hallway smell like urine
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酒店回复: Hello Nicholas,Thank you for sharing your feedback. We appreciate your comments regarding the pricing and staff. However, we encourage all guests to report any safety concerns to our management team during their stay, as maintaining a safe environment is a priority for us. We will take your comments about the elevator and hallway into consideration for improvement. Your input is valuable as we strive to enhance our guests' experiences in the future.
4.0分
其他
The only option in the area, the hotel staff were pleasant and the accommodations were pleasant.
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酒店回复: Hello Charles,Thank you for your feedback about your stay. We're glad to hear you found our staff pleasant and the accommodations to your liking. Your input is valuable to us as we strive to enhance our guests' experiences. We hope you consider staying with us again in the future.
4.0分
其他
Our stay was just right for our needs. Clean and comfortable, good breakfast and close to the beach. Staff were friendly and efficient.
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酒店回复: Hello Susan,Thank you for sharing your experience. We're thrilled to hear that our facilities and service met your expectations during your stay. It's wonderful that you enjoyed the breakfast and found our location convenient for your beach visit. We appreciate your kind words about our staff and will share your feedback with the team. We hope to welcome you back for another stay in the future.
我来这里已经很多年了。地理位置优越，靠近沃伦沙丘。我一直很喜欢这里的免费早餐，然而这次负责早餐的工作人员有点懈怠。第一天，他们说要提供香肠，结果却没有。第二天早上8点，大厅里的咖啡机就空了。我告诉了那个女孩，但她基本上不理我。我还得提醒她补充薯饼，以及餐厅里咖啡机里的咖啡。在我之后来的还有四对夫妇，他们都没咖啡。经理，你得教育你的员工，酒店业需要热情好客！
选择其他地方
有人在饮水机里拿走了2号水，向我收取了双倍费用，而且不退款。我因为饮水机没好好清洁而生病了。
酒店已翻新。早餐一般，不算太好。热水器坏了，所以我们没法洗澡。没有告知具体情况，也没有道歉。
工作人员很友好，酒店很干净，但是床不舒服，而且根本没有热水
酒店位置比宣传的离海滩远得多。感觉我们被骗了，住在那里。
设施很好，房间清洁得很好。我推荐它。
Check in staff had great customer service.
Pool Chlorine was way too strong. Musty smell in entrance. Bathroom light very dim.
Liked price, cleanliness of my room, Netflix availability.
Compared to the Quality Inn in New Buffalo where I had stayed the night before, this was like night and day. New Buffalo was dirty…
Ok for the price as a last resort, avoid if you have a family. Hotel is extremely un safe, criminals wandering around the building which the staff allows and camps out the back. Staff was ok, as I said previously it’s ok for the price. Not much nice to say. Elevator and hallway smell like urine
The only option in the area, the hotel staff were pleasant and the accommodations were pleasant.
Our stay was just right for our needs. Clean and comfortable, good breakfast and close to the beach. Staff were friendly and efficient.