酒店回复: Hello Kimberly,Thank you for your loyalty and for sharing your experience. We appreciate your feedback regarding the breakfast service, which is important for us as we strive to maintain a high level of hospitality. Your comments will be forwarded to management for review as they evaluate staff training and service standards. We hope to welcome you back soon for a more enjoyable stay that meets your expectations.
1.0分
其他
原文
翻译提供方：Google
选择其他地方
有人在饮水机里拿走了2号水，向我收取了双倍费用，而且不退款。我因为饮水机没好好清洁而生病了。
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酒店回复: Hello Ellivia,Thank you for sharing your experience. We take all feedback seriously and will ensure that this information is relayed to the appropriate departments for review. Your health and comfort during your stay are important to us, and we encourage guests to reach out directly to our management team regarding any discrepancies. We appreciate your comments as they help us improve our services and facilities for future guests.
2.0分
家庭亲子
原文
翻译提供方：Google
酒店已翻新。早餐一般，不算太好。热水器坏了，所以我们没法洗澡。没有告知具体情况，也没有道歉。
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We appreciate your comments on the property updates and breakfast. We strive to communicate effectively with our guests and regret that you felt uninformed during the situation with the hot water. Your input is valuable to us as we continuously aim to improve the guest experience. Thank you again for sharing your thoughts.
2.0分
其他
原文
翻译提供方：Google
工作人员很友好，酒店很干净，但是床不舒服，而且根本没有热水
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酒店回复: Hello Linsey,Thank you for sharing your feedback about your recent stay. We’re pleased to hear you enjoyed the friendliness of our staff and the cleanliness of the hotel. Your comments regarding the bed comfort and hot water issue have been noted, and we encourage you to share these directly with management, as they continuously work towards improving our guests' experiences. We appreciate your insights and hope you will consider staying with us again in the future.
2.0分
其他
原文
翻译提供方：Google
酒店位置比宣传的离海滩远得多。感觉我们被骗了，住在那里。
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酒店回复: Hello Fernando,Thank you for your feedback. We appreciate you sharing your perspective on the location and understand that expectations matter greatly during your stay. Your comments will be passed along to our team for future reference as we strive to provide accurate information. We hope you found other aspects of your trip enjoyable and wish you all the best in your future travels.
4.0分
商务出差
原文
翻译提供方：Google
设施很好，房间清洁得很好。我推荐它。
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酒店回复: Hello Mar¡a, We are pleased to hear that you enjoyed our facilities and found the room cleanliness to your satisfaction. Thank you for recommending us. We strive to provide the best experience for all our guests.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Mike,Thank you for sharing your thoughts. We appreciate your feedback and will certainly take your comments into consideration for our ongoing improvement efforts. We hope you will consider staying with us again in the future, as we strive to provide a better experience for all our guests. Your insights are valuable in helping us enhance our services moving forward.
4.0分
其他
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I found myself stuck in a snow storm. The hotel was incredibly accommodating to all of the stranded drivers. They moved quickly to assign us rooms. The rooms were clean and comfortable. The power kept going out - no fault of the hotel, it was out everywhere - but it felt safe and warm even without power!
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酒店回复: Hello Emily,Thank you for sharing your experience during the snowstorm. We're glad to hear that our team was able to accommodate your needs and that you felt safe and comfortable despite the power outages. Your feedback about the cleanliness and warmth of the rooms is appreciated, and it's wonderful to know that our efforts made a difference during such challenging weather. We hope to welcome you back under sunnier skies in the future!
3.0分
家庭亲子
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Breakfast items were ok, basic scrambled eggs, small waffle maker pan mix,
Rooms were ok needs more TLC, toilet didnt flush well. Had to keep sticking hand in the water reserve tank to fill it up again. but room was clean.
Staff was great
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酒店回复: Hello Salvador,Thank you for sharing your feedback. We appreciate your comments on the breakfast options and the cleanliness of your room. Your observations regarding the toilet and room maintenance have been noted, and we value your input as it helps us to identify areas for improvement. We're glad to hear that you found our staff to be great, and we hope to welcome you back for a better experience in the future.
3.0分
情侣出游
Housekeeping was next to nothing. Ask for towels and garbage to emptied. 8 hours later had to call desk and manager took cate of problem
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酒店回复: Hello Diann,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with housekeeping. Your comments have been noted and will be shared with the relevant team to ensure they are aware of your concerns. We appreciate your understanding and hope to provide you with a better experience in the future.
我来这里已经很多年了。地理位置优越，靠近沃伦沙丘。我一直很喜欢这里的免费早餐，然而这次负责早餐的工作人员有点懈怠。第一天，他们说要提供香肠，结果却没有。第二天早上8点，大厅里的咖啡机就空了。我告诉了那个女孩，但她基本上不理我。我还得提醒她补充薯饼，以及餐厅里咖啡机里的咖啡。在我之后来的还有四对夫妇，他们都没咖啡。经理，你得教育你的员工，酒店业需要热情好客！
选择其他地方
有人在饮水机里拿走了2号水，向我收取了双倍费用，而且不退款。我因为饮水机没好好清洁而生病了。
酒店已翻新。早餐一般，不算太好。热水器坏了，所以我们没法洗澡。没有告知具体情况，也没有道歉。
工作人员很友好，酒店很干净，但是床不舒服，而且根本没有热水
酒店位置比宣传的离海滩远得多。感觉我们被骗了，住在那里。
设施很好，房间清洁得很好。我推荐它。
好的
I found myself stuck in a snow storm. The hotel was incredibly accommodating to all of the stranded drivers. They moved quickly to assign us rooms. The rooms were clean and comfortable. The power kept going out - no fault of the hotel, it was out everywhere - but it felt safe and warm even without power!
Breakfast items were ok, basic scrambled eggs, small waffle maker pan mix,
Rooms were ok needs more TLC, toilet didnt flush well. Had to keep sticking hand in the water reserve tank to fill it up again. but room was clean.
Staff was great
Housekeeping was next to nothing. Ask for towels and garbage to emptied. 8 hours later had to call desk and manager took cate of problem